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My company has had a great experience working with Yext and awesome Client Success Managers!
What do you like best about the product?
I think the best thing about Yext is how receptive and helpful our Client Success Managers are. Also, the Yext Webinars have been informative.
What do you dislike about the product?
I would say the least helpful thing about Yext is the fact that you can't go in and edit a post once it is scheduled as well as not being able to upload videos for posts.
What problems is the product solving and how is that benefiting you?
I've gained a lot of information thanks to our CSMs, Emily and Austin, such as how to schedule core listings info as well as localizing content for multiple locations at once and so much more. Yext is a great tool for my company as a franchise company because we can monitor all of our listings in one place. Also, being able to reach out to support when we encounter an issue is great.
Simplifies Online Content Management
What do you like best about the product?
Site allows full online content management in a single place making it extremely useful in situations like the current COVID crisis when location hours changed regularly. Additionally, the Featured Message feature allowed us to quickly alert out customer to latest information.
What do you dislike about the product?
Nothing at all. The site is user friendly and very simple to use.
What problems is the product solving and how is that benefiting you?
Keeping all store online content up to date while changes are made.
Recommendations to others considering the product:
N/A
Yext is an easy tool to update all retail locations and sync up web presence for optimal SEO value.
What do you like best about the product?
The new ability to add temporary hours has been useful during the pandemic. My favorite option is to update multiple locations in bulk.
What do you dislike about the product?
I have not experienced any downsides of using Yext.
What problems is the product solving and how is that benefiting you?
Yext solves syncing up correct information across several online directory platforms. This results in better listing rankings and SEO value.
Recommendations to others considering the product:
Yext is the local listings leader that other platforms/services model after. Yext has thought of everything and more that you need to manage listings and reputation online.
Powerful and Easy to Use
What do you like best about the product?
Everyone at Yext is very easy to work with and reliable. The support team is responsive and knowledgable. My favorite thing about Yext is it makes it easy to manage 200+ profiles.
What do you dislike about the product?
I've had issues accessing some pages, where I would be redirected to a 404 page. Luckily, the support team is quick to respond and able to complete my request right away.
Some features aren't clear and I had to watch a 40+ min webinar just to figure it out.
Some features aren't clear and I had to watch a 40+ min webinar just to figure it out.
What problems is the product solving and how is that benefiting you?
We have over 180 mortgage loan officers and we have people move locations all the time. As an SEO specialist, it is my responsibility to make sure their online listings are up to date. Yext makes it extremely easy for someone like me to update their online directories.
Recommendations to others considering the product:
If you're trying to improve/maintain your online presence or your local SEO, then Yext is perfect for you.
A Partner, Not Just a Vendor
What do you like best about the product?
Our partnership with Yext has been wonderful for our marketing and digital efforts. We always feel like Yext is on our team, not just selling us a tool. We're listened to, consulted with, and made to feel important in all our plans with Yext. They're helping us shape several digital initiatives that are growing the company.
What do you dislike about the product?
Nothing, they're great. Hope we get more great Yext events soon!
What problems is the product solving and how is that benefiting you?
Lead generation. Local search. Citation consistency. Streamlining our marketing data. Solving internal process and operations issues.
Yext, the sad decline of once great organization.
What do you like best about the product?
Citation services. Although, their relationships with industry aggregator's has greatly declined from what it was five years ago.
What do you dislike about the product?
The lack of customer services and shady renewal operations.
What problems is the product solving and how is that benefiting you?
aggregator listings
Recommendations to others considering the product:
Yext use to be a wonderful company. I've have suggested Yext services to hundreds of clients over the past 10 years. Last year I became a Certified Partner with Yext.
I noticed a few years ago that the levels of service were declining.
Look at all the bad reviews growing quickly across the internet and you can see there is a major problem with Yext.
I noticed a few years ago that the levels of service were declining.
Look at all the bad reviews growing quickly across the internet and you can see there is a major problem with Yext.
Positive with opportunity for additional attention to detail
What do you like best about the product?
Straight forward on purpose and benefits
What do you dislike about the product?
Reporting and analytics needs additional work
What problems is the product solving and how is that benefiting you?
Solving for compliance monitoring on a more systematic scale for our advisors. We have recognized the benefit of have a broad social media presence created through advisor engagement
Recommendations to others considering the product:
I do not currently have any additional recommendations
Hearsay is an amazing partner!
What do you like best about the product?
Hearsay has made growing our social program simple, providing amazing tools to get our sales folks engaged. Through usage of their dynamic campaigns, pre populated content and ROI tools, our social program has grown significantly througout the year!
What do you dislike about the product?
There are no downsides of using Hearsay, it is the best tool I have seen in the industry!
What problems is the product solving and how is that benefiting you?
We have realized that by partnering with Hearsay we are able to stay compliant and showcase how social selling makes a difference to our bottom line. Thank you Hearsay!
Hearsay = No Brainer
What do you like best about the product?
Hearsay has helped us take the nearly impossible task of mobilizing the field to compliantly use social media, and make it a simple one. Marketing content is easily disseminated to the field and both they and compliance have peace of mind that the content they're sharing is compliant and on-brand. By offering rich and relevant content to the field, they don't have to develop their own social strategy. Hearsay makes training and execution so easy - their support is unparalleled. We LOVE the Hearsay team!
What do you dislike about the product?
There's nothing about Hearsay I dislike!
What problems is the product solving and how is that benefiting you?
We're solving both compliance and marketing issues. Compliance features built into the product by Hearsay removes any oversight or risk issues. And we're gaining the huge benefit of being able to control and strategize with our content.
Great content management and oversight
What do you like best about the product?
Availability of content, ability to schedule ahead and general oversight.
What do you dislike about the product?
Connections between Hearsay and social accounts can be difficult to manage
What problems is the product solving and how is that benefiting you?
Availability of content to easily view and schedule
Recommendations to others considering the product:
Involve as many people as you can from the start
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