Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
865 reviews
from
External reviews are not included in the AWS star rating for the product.
Efficient Platform
What do you like best about the product?
The automated reports to different business units are a efficient time-saving platform to monito google reviews for different store locations
What do you dislike about the product?
Bulk editing/or the option of responding to 30 or more reviews at the same time is not available in the platform
What problems is the product solving and how is that benefiting you?
managing google pages for retail locations
Easy to use and all of our stores in one location
What do you like best about the product?
The best part is that all major review sites are tracked and for each of our Franchise owner's stores are located all in one location. Makes it very easy to keep up with our own reviews and being able to respond to any review accordingly.
What do you dislike about the product?
So far, I honestly can't say that I have anything negative to say about it!
What problems is the product solving and how is that benefiting you?
It's been easier to locate negative remarks about our company, and we've been able to respond with how we're working to fix their situation and hopefully either get the negative remark removed, or at the least we've shown that we made effort to help correct the issues at hand.
Great System
What do you like best about the product?
Yext makes it simple to view and respond to reviews. The dashboard is easy to navigate.
What do you dislike about the product?
No downsides to Yext! The program is user friendly, and does everything advertised.
What problems is the product solving and how is that benefiting you?
Yext helps by having everything housed in one user friendly platform.
Yext Review
What do you like best about the product?
It loops in all platforms into one spot and allows us to have efficient program management. Very easy to use!
What do you dislike about the product?
When issues arise, it can be delayed getting a response from the team to resolve it.
What problems is the product solving and how is that benefiting you?
It allows us to manage hundreds of locations and the click of the button and have quick transition of information.
Sometimes very glitchy
What do you like best about the product?
I like the user friendliness and how you can change everything easily
What do you dislike about the product?
When it doesnt update my tabs and just takes me to the home screen
What problems is the product solving and how is that benefiting you?
Figuring out how to update tabs on website
Managing Reviews Made Simple
What do you like best about the product?
I like how I can access all my reviews at once. Our credit union has multiple locations so being able to have a central hub for them all is so helpful. I like that I can see when the review was, when we saw it, responded and the sentiment feature. I use it on a daily basis and it's helpful. Very easy to integrate and generally use.
What do you dislike about the product?
I would like to be able to have more control when downloading reviews. There are certain fields I don't need and it would save me a lot of time to customize what data fields I want. Also, when pulling reviews, I don't like that you can only see the 3 most recent reviews from Yelp. This ends up being very time consuming having to go to each location's Yelp page to try to find it. I would also find it helpful to have a screenshot of the review and response so it's equally I formatted and I don't have to pull it organically myself.
What problems is the product solving and how is that benefiting you?
Yext has streamlined our multi-location review management process in a big way. As a credit union with several branches, having a centralized dashboard where I can monitor, respond to, and analyze reviews across platforms is a huge time-saver. I especially value the timeline visibility—seeing when a review was posted, when we responded, and the sentiment—all in one place. I use it daily to stay on top of member feedback and identify trends quickly. It’s easy to use and integrates smoothly into our workflow.
Business advisor
What do you like best about the product?
Provides great insights which is extremely helpful for my role.
What do you dislike about the product?
Don't dislike the platform it's been working well for me.
What problems is the product solving and how is that benefiting you?
Helping support my customers w/ listing management, seo, and reputation management.
My experience with Yext has been positive so far.
What do you like best about the product?
The customer service (white glove service) is very helpful and friendly.
What do you dislike about the product?
The website could be formatted better. I wish you could preview your changes even after you submit them.
What problems is the product solving and how is that benefiting you?
My ability to edit a website on behalf of someone else.
very user friendly
What do you like best about the product?
it updates real time, and you can see your response as well as the one who left the review
What do you dislike about the product?
I have not had a bad experience so nothing to dislike at the moment.
What problems is the product solving and how is that benefiting you?
google review responses and knowing how to improve our customer care.
So far, so good
What do you like best about the product?
For me, the best part about Yext is the integrations into Google Business Profiles and the ability to auto generate responses via AI to written reviews.
What do you dislike about the product?
Customer service to migrate my account has been sub-par and took much longer than expected.
What problems is the product solving and how is that benefiting you?
It is helping to keep all our locations in one centralized place.
showing 61 - 70