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Excellent product and knowledgeable team
What do you like best about the product?
We have partnered with Yext on two products over the years -- Answers and Listings. The technology is exceptional and best-in-class. Answers in particular has transformed our CX, particularly with our job board.
The account and engineering teams are very responsive and knowledgeable, not only about their product, but they make it their business to understand your business and vertical.Working with one of their administrators/analysts to both build an API to our ATS and to then integrate Answers into multiple branded sites has been as easy as it could possibly be -- the communication and quality of work is exceptional.
The account and engineering teams are very responsive and knowledgeable, not only about their product, but they make it their business to understand your business and vertical.Working with one of their administrators/analysts to both build an API to our ATS and to then integrate Answers into multiple branded sites has been as easy as it could possibly be -- the communication and quality of work is exceptional.
What do you dislike about the product?
While the tech for Listings is strong, we encountered some hiccups when dealing with service, with slow response times and inconsistencies in delivery from one service rep to another. We shared this feedback frequently, so I am hopeful they are working to improve service on this end.
Pricing is very reasonable for Answers; however, we found that the pricing on Listings was significantly higher than other leaders in the industry.
Pricing is very reasonable for Answers; however, we found that the pricing on Listings was significantly higher than other leaders in the industry.
What problems is the product solving and how is that benefiting you?
Our ATS has a robust back end, but the front end doesn't work precisely with the structure of our organization to deliver a positive CX. Answers has transformed that CX, and while we are still launching the improved Answers for Jobs on our site, we anticipate a massive impact on our recruitment marketing ROI.
Similarly, our website does not have a native search function, and with 300+ locations, the ability to quickly and easily find the correct location, and/or relevant resources, is imperative. We simply could not deliver the information needed in an efficient and user-friendly way without Answers. It has been a game changer for us.
Similarly, our website does not have a native search function, and with 300+ locations, the ability to quickly and easily find the correct location, and/or relevant resources, is imperative. We simply could not deliver the information needed in an efficient and user-friendly way without Answers. It has been a game changer for us.
Recommendations to others considering the product:
Answers is truly an exceptional product, and depending on the needs of your organization, could be game changing. For listings, put in your due diligence and talk to the Big 3 in this space to see who's the best fit for you.
Great Platform, Great Team
What do you like best about the product?
Feature rich platform that makes a my job as a marketer easy.
What do you dislike about the product?
The learning curve can be a little steep for someone who is not in there every day. But once you get past that, it's easy.
What problems is the product solving and how is that benefiting you?
SEO, Review/Reputation Management, Listing Syncronization
Excellent customer service and product offering
What do you like best about the product?
Their organization and project management
What do you dislike about the product?
Number of different communication channels
What problems is the product solving and how is that benefiting you?
With Yext, we are solving for local and brand SEO, as well as a clear lack of information on our webpages that Answers is filling.
Great partners, quick implementation
What do you like best about the product?
Our organic pageviews are increasing every month, meaning more customers are finding us through the listings and pages we created using Yext. Having Yext has been a huge help in managing all of our individual entities as well.
What do you dislike about the product?
Fully vet out each part of the solution, as we may have purchased a bit more than we needed (or were ready for) in our first phase. I would also highly recommend estimating your professional service hours ahead of time so you can set proper expectations for how you want to iterate and when. It is challenging to estimate those hours so we actually needed more than what we originally contracted.
What problems is the product solving and how is that benefiting you?
Consistency across our individual entities online, and local SEO for our loan officers and branches. Yext has made it much easier to manage both!
Transform your website into a dynamic smart website.
What do you like best about the product?
I love the fact that answers feature seamlessly integrates itself to the restaurant website and makes the website dynamically searchable. All hidden information comes to life. The user experience is vastly enhanced. At anytime from the company perspective, we are able to have metrics on trending searched keywords.
What do you dislike about the product?
At the moment, nothing yet. I will make sure to update this section as soon as I find something that may require enhancement.
What problems is the product solving and how is that benefiting you?
Covid impact on business has been catastrophic. Trimmed workforce, and constant updates on operations on the website and various listings. With Yext, this challenging task has become the easiest and most pleasant to do. Changes/updates on operations can actually be scheduled. :)
The Yext team has helped us use their products successfully since day 1.
What do you like best about the product?
There's no doubt that Yext has great products (we use Answers, Pages, and Listings), but what sets Yext apart is that their team is consistently committed to helping us optimize our use of these products. We now use the Yext Knowledge Graph to power multiple functions on our website for a richer user experience.
What do you dislike about the product?
So far, we have not come across any significant downsides to using Yext. If anything, better tools and more data can necessitate more active management and analysis, which can be tough for a small team like ours. Fortunately, Yext's account admins have been willing to help us with these tasks throughout our relationship.
What problems is the product solving and how is that benefiting you?
We've solved two key problems with Yext: 1) Disjointed information across third-party web listings for our locations; 2) An antiquated and limited user experience on our website. With Yext Listings, we can now ensure that all of our third-party location listings are updated uniformly and instantaneously, and this can be done by store-level team members with one login. With Yext Answers and Pages, we've improved our web experience using the Knowledge Graph to create responsive functionality and to power on-site search via a single data source.
Marketing Director
What do you like best about the product?
Search capabilities. Allowing for productive searches.
What do you dislike about the product?
There is some upfront work required to see where help is most needed.
What problems is the product solving and how is that benefiting you?
Our users can now search our website versus relying on Google searches.
Recommendations to others considering the product:
Strong product and customer service. best to know exactly what you need to optimize the product and user experience.
Love YEXT and all it's features
What do you like best about the product?
The capabilities are endless and it's great having a streamline platform for our reviews for all locations.
What do you dislike about the product?
Some glitches here and there, but that is with any platform.
What problems is the product solving and how is that benefiting you?
Small things here and there, the support teams are what is really great.
Yext Answers helps our website visitors find what they need ASAP.
What do you like best about the product?
The knowledge graph. I can manage our data in real time without having to contact support or open a ticket.
What do you dislike about the product?
Nothing. Answers fits right in with our other Yext listings so I don't have another management console to update.
What problems is the product solving and how is that benefiting you?
Website visitors are finding what they need more efficiently, with less time and less clicks.
Recommendations to others considering the product:
Yext is a great vendor to work with. Implementation was a breeze, products are designed to be self-service, but the support team is excellent if you need them.
Adding Yext Answers has been one of the best additions to our web site - immediate results!
What do you like best about the product?
Relatively simple to install, great reporting. Wold-class customer service!
What do you dislike about the product?
Wish we'd added it to our website sooner.
What problems is the product solving and how is that benefiting you?
Our built-in search function was marginal at best. Now we're giving visitors the answers they're searching for,
Recommendations to others considering the product:
Henry at Yext Answers provides great support.
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