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Manging 200+ locations Easy
What do you like best about the product?
The ability to manage information for locations in a single section that automatically pushes the information out to all relevant listing sites.
What do you dislike about the product?
The current lack of a drag and drop CMS solution.
What problems is the product solving and how is that benefiting you?
Over the years we have gradually expanded our footprint with Yext and managing individual store pages and growing site infrastructure.
Yext the next steps
What do you like best about the product?
Integration is fairly easy. Very helpful staff
What do you dislike about the product?
documentation for support is sometimes hard to follow
What problems is the product solving and how is that benefiting you?
1 single platform to handle jobs/locations/blogs/reviews.
Recommendations to others considering the product:
Helpful support team ready to help
Great Partner!
What do you like best about the product?
Yext keeps our information consistent across the web and helps us to manage all of our customer reviews across different sites.
What do you dislike about the product?
Yext can be a lot of work on the front end to get it to do what you need, but the team is highly supportive.
What problems is the product solving and how is that benefiting you?
We can manage all of our reviews in one place, which was much more of a tedious process before having Yext. We have been able to display our menu on google and change different offerings (curbside, indoor dining, etc.) of our stores, which became extremely important during the Covid-19 pandemic. We also recently added the Answers experience to our website to better understand what our customers are searching for so that we can improve our website.
Recommendations to others considering the product:
The customer service is excellent; they are always there to help find solutions for your company as things change. They are constantly updating the software to serve current issues and have created solutions for something I had suggested on the platform. So long as you have someone to utilize this tool daily, it's definitely worth the money!
Seamless integration
What do you like best about the product?
How easily the system makes it to change information on several websites
What do you dislike about the product?
Set up is cumbersome and an onboarding process would be great to use its full potential.
What problems is the product solving and how is that benefiting you?
Keeping our information the same across many different websites
Where would we be without YEXT?!
What do you like best about the product?
The ease of being able to update locations in one platform saving the team so much time and ensures information is accurate.
What do you dislike about the product?
That as a small team the updates can sometimes we overwhelming to keep up with. It can be difficult to know which are necessary for us to use and which will enhance our listings. Duplicates are also a source of confusion for us and how to easily rectify them.
What problems is the product solving and how is that benefiting you?
Before YEXT the information on our listings was inaccurate across the publisher network. Today we have a much higher percentage of accurate information and it's super quick to update anything that is out of date. The benefit of time saving and having one platform control everything is incredible for our team as before we could waste entire days trying to track down log ins and access publisher accounts with litte success.
Recommendations to others considering the product:
If you have multipe locations, YEXT is a no-brainer. It's efficient, and overall, easy to use. But it's the teams behind YEXT which make it invaluable, their knowledge and support is incredible - it seems there is no end to the help they can provide.
Yext makes it easy to manage our online presence on one platform.
What do you like best about the product?
My team at Yext has been super helpful with issues + projects we've worked on, plus they're genuinely great to work with. The Yext platform makes it easy for our field to keep a close eye on reputation management by being able to see various listing's reviews all in one place. Because our team is still small, working with Yext has increased efficiency for multiple aspects like listings and reputation management, along with location page design + implementation. While I haven't worked with competitors, my positive experience makes me reluctant to switch.
What do you dislike about the product?
Sometimes I wish there were more proactive solutions to issues we have on the platform. As one of the only active account managers, it is hard for me to catch errors in listings and missed opportunities for SEO. Price is also something that has come up with our leadership team. We are confident that Yext is a great product, but are sometimes worried that we may eventually get priced out of our budget as we add locations.
What problems is the product solving and how is that benefiting you?
As a fast growing company, Yext is really efficient in making sure our location listings are consistent across web listings, our loyalty app, and our website. It also is makes our local management team's lives easier by being able to keep a close eye on their reputation management and listing information. When we first launched with Yext, we noticed a major increase in web traffic as well.
Positive Experience of 3+ years
What do you like best about the product?
It's so hard to choose one thing as there are many things that I love about Yext.
I work in customer experience and focus on the problem points in a customer's journey. I am not SEO oriented so I mainly use this platform for the purpose of listing and review management.
The ease of use and real-time updates is a game changer for our brand. Yext's system is built to be extremely user friendly. Everything is easy to find, action, and understand. All the updates happen in real-time which has been such an important part of the customer experience. Especially considering the sudden business hour changes throughout the pandemic in the past couple of years. This includes review responses. Having our responses publish immediately to the reviewer is really changing how we can support our own clients.
The service and support from the account management team is phenomenal. I have never had better service, honestly. They are very involved in maintaining a consistent and positive relationship. They take the time to understand the brand they're working with and suggest products based on this. They do tons of groundwork for testing and getting a visual to these suggestions too.
Having used a platform similar to Yext and then having made the change to Yext (3+years), I have not looked back and don't plan on it. The service and product are of great quality!
I work in customer experience and focus on the problem points in a customer's journey. I am not SEO oriented so I mainly use this platform for the purpose of listing and review management.
The ease of use and real-time updates is a game changer for our brand. Yext's system is built to be extremely user friendly. Everything is easy to find, action, and understand. All the updates happen in real-time which has been such an important part of the customer experience. Especially considering the sudden business hour changes throughout the pandemic in the past couple of years. This includes review responses. Having our responses publish immediately to the reviewer is really changing how we can support our own clients.
The service and support from the account management team is phenomenal. I have never had better service, honestly. They are very involved in maintaining a consistent and positive relationship. They take the time to understand the brand they're working with and suggest products based on this. They do tons of groundwork for testing and getting a visual to these suggestions too.
Having used a platform similar to Yext and then having made the change to Yext (3+years), I have not looked back and don't plan on it. The service and product are of great quality!
What do you dislike about the product?
The only thing I do not like is that, sometimes it can take upward to two days to get data on apple maps updated.
What problems is the product solving and how is that benefiting you?
I have had no problems.
Great product, excellent support
What do you like best about the product?
Everything. The Yext location listings and pages platform are efficient and easy to use, the reporting tools are superior to many other web services that I've used, and there are quarterly updates to the platform that show their dedication to growth and improvement. Above all, though, the customer support has been outstanding. Our account rep is always ready to help us with anything we need, and our monthly touch-base calls are always informative and insightful.
What do you dislike about the product?
There's not much that I would change about either the Yext offerings or our relationship with them. I suppose there is always room for improvement, and if I've ever noticed anything that wasn't easy to use, they have fixed it by now. The add-ons and extra services besides the locations can be pricey but the value they bring is worth it in my experience.
What problems is the product solving and how is that benefiting you?
When we started with Yext, many of our online map listings were either missing or incorrect which led to regular calls from unhappy customers. Yext helped smooth that over and, through our purchase of their Pages product, establish informational web pages for each location that generates traffic and revenue in ways that we were missing before.
Been with Yext at a couple of stops now. Always very professional and responsive.
What do you like best about the product?
Always very professional and responsive. Platform is solid and they are always making enhancements to their services.
What do you dislike about the product?
Not always clear to us what the next most important area of our account is to clean up. Listings also getting deprecated or disconnected without much explanation. Would be nice to know ahead of time when old listings platforms will be going away and new listing options are available.
What problems is the product solving and how is that benefiting you?
We have visibility into how well and how much activity our listings are fetching, primarily our GMB actions. Love the YoY, prev. period stat comparisons.
All-in-one excellent tool for online location and reputation management
What do you like best about the product?
Everything I need to manage my company's location listings is in one place. With one click, Yext automatically updates my company's location listings across dozens of sites, freeing up what would otherwise be countless hours of staff time for our hundreds of locations. Bulk editing is helpful with changes, whether big or small. Online reviews can be easily responded to and reported on. The Yext team is also very kind, helpful, and quick to respond.
What do you dislike about the product?
The analytics portion of the platform can be confusing to set up for those of us who are not analysts. Due to Yelp's privacy settings, Yext is unable to export the message section of Yelp reviews. There is a lot of staff turnover at the account manager level.
What problems is the product solving and how is that benefiting you?
All location listings can be updated in real-time when I'm made aware of a change, closing, or new addition. Information controlled through the Yext platform is trusted among our audiences and stakeholders and is often considered the unofficial source of truth.
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