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Yext has a great product and very helpful support
What do you like best about the product?
Great company culture, very friendly support. Small, medium and enterprise companies can benefit from using the yext software.
What do you dislike about the product?
The software is very powerful but you have to know how to use it. They do provide help if needed.
What problems is the product solving and how is that benefiting you?
We love using yext to help our customers shine in the digital world of local search.
It's so convenient that you won't be able to continue without it.
What do you like best about the product?
I enjoy the one-stop solution for the majority of tasks that involve our online presence.
What do you dislike about the product?
When using a new feature, it can be cumbersome to learn the ins-and-outs.
What problems is the product solving and how is that benefiting you?
We needed to clean up our online postings and also answer our online reviews promptly. I've used the social posting option more than I thought I would.
Love Yext
What do you like best about the product?
I like Yext's offerings and that they help automate our local presence. They also take suggestions from their clients and have a great support team when needed.
What do you dislike about the product?
The price, but that's with everything. Would be nice to have lower pricing or more a la carte options by themselves esp for smaller businesses.
What problems is the product solving and how is that benefiting you?
Managing our local presence and online reputation.
Helpful and Great Partnership
What do you like best about the product?
I appreciate their attention to details and promtness to solving problems as well as providing multiple solutions.
What do you dislike about the product?
The learning curve for the advisors and approvers using the tool. It seemed like the updates would get lost in an approval limbo.
What problems is the product solving and how is that benefiting you?
We were able to save a lot of time with multiple branch updates during covid. Be able to utilize Yext at the top of our marketing funnel for awareness and visibility with our branches and advisors within our different lines of businesses.
Best in Class
What do you like best about the product?
The platform is customizable and scalable for multi-unit businesses; it has a strong built-in publisher network. It's also totally worth it to have your own dedicated platform expert to help get the most out of the platform. I can bulk manage information across many locations at once, keep tabs on listing statuses, and quickly sync changes to the publisher network. The analytics area is a total hidden gem in the platform where I get great insights into listing performance and trends.
What do you dislike about the product?
The support team is spread very thin, so unless to upgrade to a higher tier of support, you may find it challenging to get timely support responses. We also use Yext primarily for listings management and online reviews, which have lately felt a bit neglected in product release updates in favor of newer products like "Answers". The way Yelp locks things behind a pay-wall makes it difficult to respond to Yelp reviews from within Yext, which is more of a problem on the Yelp side than Yext.
What problems is the product solving and how is that benefiting you?
Yext allows us to manage business information across hundreds of locations at once, and when new functionalities are available, the Yext team is excellent at supporting quick implementation.
Nothing but positive
What do you like best about the product?
I like the value Yext brings to the business.
What do you dislike about the product?
The thing I dislike is the timing of solutions with Google. I feel their partnership should bring a quicker turnaround on issues with GMB.
What problems is the product solving and how is that benefiting you?
Yext is standardizing our online presence with one platform.
Great product and customer service!
What do you like best about the product?
Easy, single platform sign-on for listings management for multiple businesses across 50+ publishers.
What do you dislike about the product?
Lack of existing Yext systems/processes for listings auditing and ability to check current listing information as it is displayed live on each publisher.
What problems is the product solving and how is that benefiting you?
We are solving the problem of how to handle the management of business information across most major publishers. The benefit of Yext is handling this information management in a highly automated way to reduce time spent getting our business information out there.
Great Platform and Partners
What do you like best about the product?
The platform publishes update to their entire network
What do you dislike about the product?
Making changes to several entities can be a little more difficult
What problems is the product solving and how is that benefiting you?
We are seeing benefits in local search
Yext Solved Address Problem
What do you like best about the product?
Our suite was No. 100, and another location was No. 140. When patients were going to the wrong location listed on Google Maps, it caused a lot of frustration and made for an unsatisfactory patient experience. I went to Yext and updated the address listing. Yext information fixed the address on Google Maps within a few minutes, and the office manager was very grateful. The wrong location problem had plagued this office for months, and we were able to resolve it within a few minutes (at least when people sought the address on Google Maps).
What do you dislike about the product?
I contacted customer support for Google Verification for the above location. It took a long time for them to get back to me, then they didn't resolve my issue, which was whether or not we needed Google Verification.
What problems is the product solving and how is that benefiting you?
I appreciate that we can view all of our locations in one tool and make easy updates.
Amazing Partner
What do you like best about the product?
Very responsive team with several helpful insights around listings and reviews
What do you dislike about the product?
So far, there's nothing not to like about our partnership!
What problems is the product solving and how is that benefiting you?
We have kicked off a Managed Review program, and Yext helps us manage our listings for each of our locations nationwide.
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