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Couldn't do it without Yext!
What do you like best about the product?
The software is super userfriendly, but the Yext team is really what makes the Yext product and services. The team is always fast to respond and super helpful! Really recommend this product.
What do you dislike about the product?
The software does take some time to learn at first. However, the Yext team was super helpful in providing resources and helping to set our team up for success. Otherwise, this product is great.
What problems is the product solving and how is that benefiting you?
Managing more than 50 locations for our business. The Yext tool helps us identify problems and easily find solutions. It allows us to manage reviews. And most importantly, the yext team helps us address problems that we wouldn't be able to fix without their help.
Recommendations to others considering the product:
Don't waste time trying to manage all your listings manually. Yext makes it so easy. Sign up for the extra support, it's been really helpful in saving us time.
Solved a major pain point for 200+ provider healthcare practice
What do you like best about the product?
It's incredibly easy to batch update hours, numbers, and more on the fly. The account management and support teams have been excellent to work with. I strongly recommend budgeting for Premier Support.
What do you dislike about the product?
The duplicate suppression feature is not a complete solution. There is still a lot of manual support required to identify duplicate listings that are auto-populated across the digital ecosystem, which is a major benefit to enlisting Premier Support.
What problems is the product solving and how is that benefiting you?
Online directory management is a major pain point for many organizations with multiple locations. In our case, Yext has greatly reduced the number of confused patients trying to locate our healthcare locations.
Yext met and exceeded expectations
What do you like best about the product?
We used Yext for our website with BBVA and they were more than capable of providing what we needed in terms of search, local listings and much more. Yext integrated well within our website and provided a great basis to grow and increase traffic.
What do you dislike about the product?
The only dislike I had, but was solved after I became more familiar with the platform was the location of certain functions.
What problems is the product solving and how is that benefiting you?
Unfortunately, we have yet to bring Yext into our workflow at PNC after the merger, but I am looking forward to working again with Yext to meet our local listings, FAQs and much more on a daily basis. It works in real-time and we are able to give out that information to our customers much more quickly.
Concentra Digital Marketing
What do you like best about the product?
The support team is fantastic. Further, managing 75 business listings would be next to impossible without Yext.
What do you dislike about the product?
I don't have any dislikes with Yext. It has been a very helpful platform to manage our business listings. Excellent support team.
What problems is the product solving and how is that benefiting you?
Solving for business listing management and duplicate supression. In addition, mass uploads of data as needed and using the Concentra template to add new locations.
Recommendations to others considering the product:
I recommend using the support team.
Great product
What do you like best about the product?
Review management & the ability to keep your brand consistent
What do you dislike about the product?
No reminders for any major updates on profiles for other sites
What problems is the product solving and how is that benefiting you?
Consistent brand rep
Recommendations to others considering the product:
Great product, great at keeping your brand consistent across the web.
Earth Day
What do you like best about the product?
Ease of use. I like that I am ale to manage all of the store listings from one location.
What do you dislike about the product?
Some of the features are vague. It can be annoying.
What problems is the product solving and how is that benefiting you?
Updating Store Hours
Recommendations to others considering the product:
Do it.
Yext has made my job a millon times easier. I count on them to make sure our listings are doing well
What do you like best about the product?
Bulk edits are very helpful to my businessss
What do you dislike about the product?
Sometimes things get lost in the mix but nothing a little communication can't fix
What problems is the product solving and how is that benefiting you?
Consistent information across thousands of listings, GMB updates. Greater web visibility.
A Must for Local Businesses
What do you like best about the product?
I think it's great that Yext makes it so easy for local businesses to have correct information across all online profiles, which is great for proper NAP and SEO purposes.
What do you dislike about the product?
I think the user experience isn't great for some purposes, and I've had experiences working at an agency where representatives from Yext will try to poach our larger clients to try and sell the directly.
What problems is the product solving and how is that benefiting you?
Having proper NAP across online profiles to improve online visibility and SEO online.
Recommendations to others considering the product:
Reach out for support, and make sure that Yext reps arnt trying to poach your clients.
Useful but over-priced and a bit of a bully
What do you like best about the product?
Comprehensive suite of tools that ensures sites are indexed well with proper details and information. Reasonable levels of control and efficient tools for doing bulk work.
What do you dislike about the product?
They have you at a disadvantage and they know it. They don't do a lot of SEO the 'right' way and just shortcut by feeding directly into search engine APIs. But this means if you ever stop working with them, your progress instantly vanishes.
What problems is the product solving and how is that benefiting you?
Multiple location listings managed for a restaurant chain, including accurate info related to amenities, menus, etc for over 400 locations. Also, general SEO for the brand and company sites.
Recommendations to others considering the product:
Consider other options and ensure that landing pages and onsite SEO is still solid so you have an exit strategy if/when Text becomes too expensive (they hike prices often)
Love it!
What do you like best about the product?
It's a very user friendly platform, allowing you to edit most of your listings all in one place.
What do you dislike about the product?
It seems like Yext is starting to veer off from their main focus.
What problems is the product solving and how is that benefiting you?
Managing over 25+ location listings for our hotel properties and restaurants. It is tremendously helping with our SEO and overall brand recognition.
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