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Pilot Program for Samsung.com Support
What do you like best about the product?
There isn't an extensive synonym list that I need to manage. The search results update as customer needs shift. Insights are easier to identify. Search results offer just enough detail to draw the attention and entice the user to convert.
What do you dislike about the product?
Pressure to grow the program at all costs. The time and energy needed to align and realign the next steps. Issues with the ETL, where data was transposed from one document to another. Lack of clear communication for service hours needed and current burn rate. Insights from the Yext customer success team disappeared after a recent reorg at Yext.
What problems is the product solving and how is that benefiting you?
We now provide Samsung customers with a search experience similar to what we can find using natural search while limiting the number of searches with no or limited information. Our click-through rate increased, and our zero hit rate decreased.
Comprehensive tool for online listing management
What do you like best about the product?
Ability to manage all my local listings in one place. My role requires management of almost two dozen different locations across the country, so a single solution for all of them is helpful.
What do you dislike about the product?
The navigation can be challenging to navigate at times. Additionally, it isn't easy to manage overlapping operating schedules. Sometimes, I have to manually update them - particularly for Google.
What problems is the product solving and how is that benefiting you?
Comprehensive local listing management from a single solution.
Good things to come
What do you like best about the product?
This product can really change the behavior and way people receive information
What do you dislike about the product?
customer service is not always helpful- but time for a response has been better over last few months
What problems is the product solving and how is that benefiting you?
Provide more information than we have on our site in more locations- will save time onsite can hire less jobs
Great tool to manage multiple locations in online listings
What do you like best about the product?
With over 100 branches and listings on multiple websites, the tool allowed us to make updates to all the listings in one click.
What do you dislike about the product?
A lot of add on features that weren't relevant for B2B companies.
What problems is the product solving and how is that benefiting you?
Too many branches for us to manually update in the different listings every time there was a chnage to make. Yext allowed us to make these updates from one platform in one click.
Love the TEAM of Yexters
What do you like best about the product?
Always someone knowledgeable and available to answer any questions. It's truly a team effort, and I never feel alone navigating this online journey.
What do you dislike about the product?
The constant change in "account managers".
What problems is the product solving and how is that benefiting you?
Ease of updating online information with one simple click. Love the review analytics too!
Manage reviews, hours, and more. Software that delivers what it promises.
What do you like best about the product?
The best feature is updating store hours at a moment's notice for specific regions. With Covid constantly changing our hours of operation, Yext was an absolute must-have.
What do you dislike about the product?
I wish the representatives were more proactive at identifying profiles that aren't linked correctly. Or sharing strategies that work with other businesses within our industry.
What problems is the product solving and how is that benefiting you?
It was a pain to manage our brand across multiple platforms, let alone our essential information like name, address, phone, website, and hours of operation. Yext makes it simple to update profile images, hours, website links with UTM codes, and so much more.
Recommendations to others considering the product:
If you have more than 10 locations, this is a no-brainer software solution your team should have.
Yext support has been fantastic in guiding us and helping resolve issues
What do you like best about the product?
Yext is super helpful in consolidating all of our reviews sites and provides an easy way to review performance data and page content in one place
What do you dislike about the product?
Dashboard/UI was a little tough to get used to at first
What problems is the product solving and how is that benefiting you?
We have a Google Business duplicates issue that has been ongoing, but Support has been excellent in helping us navigate through it
Recommendations to others considering the product:
Highly recommend! Would psend time with the onboarding team to really understand the interface and all of the options available
Yext is a smart, intuitive, and powerful platform for listings management.
What do you like best about the product?
Yext is a very effective online platform. Its powerful Knowledge Graph allows us to easily manage all our locations and physician information in one place. We have seen massive growth in search and performance KPIs as a result of our Yext deployment. It also allows for customized access levels for different users. The Yext premier support is excellent -- very responsive and knowledabe. The User Suggestions section is very easy to use.
What do you dislike about the product?
Yext doesn't have an agreement with Healthgrades, one of the most popular physician listing sites. Some of the analytics are a little disjointed i.e. you get Google data separately from other publishing sites. You need to pay extra for Managed Duplicate suppression. Sometimes it can take quite some time for changes to be pushed out to some publishers and that seems to vary a lot.
What problems is the product solving and how is that benefiting you?
It allows us to manage all our listings data in one place. Up to now, we had a very siloed and disjointed approach to management locations and physician data. It has substantially improved our data accuracy and search engine optimization.
Happy customer with one or two suggestions.
What do you like best about the product?
Great customer success team. The use of the technology saves us so much time.
What do you dislike about the product?
I wish we could automate the addition of licenses to new entities without paying more.
What problems is the product solving and how is that benefiting you?
Saving time by managing listings across platforms in one place. We also have much more accurate listings that we did prior to using Yext.
Excellent tool
What do you like best about the product?
I like that we can update location information easily across a range of publishing networks.
What do you dislike about the product?
I wish you could be notified when you get a question from Google.
What problems is the product solving and how is that benefiting you?
Ensuring all the information we have about our properties is up to date. The benefits we've seen are we can make sure all this information is up to date and correct across a range of publishers that we wouldn't normally have had time to update.
Recommendations to others considering the product:
It's a great product which saves a lot of time getting consistent accurate information across a network of publishers. The amount of time you'll save, with the added benefit of a fantastic support team is invaluable.
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