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Easy to use and navigate
What do you like best about the product?
Being able to respond to reviews, and post on behalf of some of my digital marketing clients
What do you dislike about the product?
The filters aren't always easy to use/intuitive (search queries have to be exact match)
What problems is the product solving and how is that benefiting you?
Ease of reading and responding to user reviews
Very User Friendly
What do you like best about the product?
Yext makes it very easy to have a personalized social media profile without having to put too much time into creating the profile.
What do you dislike about the product?
No fault to Yext, I just haven't heard of them before my first experience with them.
What problems is the product solving and how is that benefiting you?
Yext is helping maintain an online presence for my business.
good service
What do you like best about the product?
everything is in one place, it is easy to use
What do you dislike about the product?
it signs out a bit too quickly for my liking
What problems is the product solving and how is that benefiting you?
it allows me to post on social media
Yext has made creating Facebook posts for our car wash very seamless and easy.
What do you like best about the product?
I love the calendar where I can see post
What do you dislike about the product?
I can't preview the entire post if too long
What problems is the product solving and how is that benefiting you?
I am able to make Facebook posts for our local car wash sites.
1 stop for all reviews
What do you like best about the product?
It combines review from all social platforms into 1 spot and makes it very easy to access.
What do you dislike about the product?
Nothing. Everything is working perfectly fine. More AI features would be beneficial.
What problems is the product solving and how is that benefiting you?
All reviews in one place.
Provides helpful insights
What do you like best about the product?
It shows me insights into not only our company as a whole but also our shops and provides so many filters to be able to find exactly what I want to best anylize our real time reviews
What do you dislike about the product?
Sometimes all the filters and look of the site is slightly confusing to configure
What problems is the product solving and how is that benefiting you?
Yext is showing us in real time feedback from our most valuable insights being the customers being able to make live time fixes as we can see these reviews on our dashboard
Great tool for increasing visibility!
What do you like best about the product?
I really appreciate howuser-friendly Yext is! I’m not the most computer savvy person. I’m decent, but it takes me time to understand new platforms and programs. With Yext it was very quick! Especially with incorporating photos and updating contact info.
What do you dislike about the product?
Honestly I can’t think of anything negative to say about Yext. If I had to name something it would simply be that I was unsure about it from the name when told to me at the beginning by the friend who referred it. I was like “Yext?! What’s that?!” It is an odd name. But now it’s a regular household word in my circles!
What problems is the product solving and how is that benefiting you?
Yext is helping me manage our local listings! And improving our SEO. We’ve had a lot more connections and contacts after starting to use Yext!
Needs Work, But Nice Concepts
What do you like best about the product?
Being able to schedule posts in one spot for Facebook and LinkedIn. The ability to schedule existing library posts and campaigns as well as posts I create is nice.
It is cool to have texting and posting in one area instead of having to use two separate programs.
The marketing statistics are decent, though not accurate a lot of times for certain things like shares or likes.
It is cool to have texting and posting in one area instead of having to use two separate programs.
The marketing statistics are decent, though not accurate a lot of times for certain things like shares or likes.
What do you dislike about the product?
Instagram will not connect to our account and the troubleshooting with your team has (1) taken over 2.5 months with no solution and (2) has had poor communication about how the investigation into the issue is going. I have had to ask for updates in order to get them, and I have to send multiple emails before I get a response.
Texting is VERY outdated and needs to be addressed ASAP. We have two offices and everyone in our team texts. The only notifications we get is an email once a day about unread texts that (1) do not say who they are for and (2) do not give a preview. Texting should alert the agent who texts with a person and not thrown all together. You have to hide each message to not make it a messy area, and most of the team will not do that at all or in a timely manner. Texts get lost from clients all the time. It is a big time waster trying to clean the inbox and make sure you did not get a response. There should be an immediate notification to a team member that someone responded in real time. Maybe even a direct email of a text as they come in. The way it is now makes it impossible to see who is working with who, to see if there was an important message that came in, etc. Also, if you load the screen and land on a text, it opens it and you cannot unread it. So some of these texts are being marked as read when they have not been.
It would be nice if Yext was all in one area and that you did not have to go to a separate Yext page as posting and texting to make website edits, respond to reviews, get more statistics, etc. Also, that other page cannot be bookmarked at all--the link in the browser or with the quick links saved in Gateway. You have to search "Yext" in the Gateway search bar, open Agency Portal, and get to it that way each time.
Texting is VERY outdated and needs to be addressed ASAP. We have two offices and everyone in our team texts. The only notifications we get is an email once a day about unread texts that (1) do not say who they are for and (2) do not give a preview. Texting should alert the agent who texts with a person and not thrown all together. You have to hide each message to not make it a messy area, and most of the team will not do that at all or in a timely manner. Texts get lost from clients all the time. It is a big time waster trying to clean the inbox and make sure you did not get a response. There should be an immediate notification to a team member that someone responded in real time. Maybe even a direct email of a text as they come in. The way it is now makes it impossible to see who is working with who, to see if there was an important message that came in, etc. Also, if you load the screen and land on a text, it opens it and you cannot unread it. So some of these texts are being marked as read when they have not been.
It would be nice if Yext was all in one area and that you did not have to go to a separate Yext page as posting and texting to make website edits, respond to reviews, get more statistics, etc. Also, that other page cannot be bookmarked at all--the link in the browser or with the quick links saved in Gateway. You have to search "Yext" in the Gateway search bar, open Agency Portal, and get to it that way each time.
What problems is the product solving and how is that benefiting you?
One place to do most things. Ability to schedule posts. Convenience for responding to reviews in one place for the website, Google, and Facebook. Texting clients who don't like to talk on the phone or who can't because they are at work. Texting is more convenient for people and they will notice it better than a VM that they likely never check. Sometimes VM boxes are full for clients, so texting has helped us get in contact with them.
Digital Marketing Specialist
What do you like best about the product?
Responsiveness of our partnership representative, easy to use platform, and helpful/kind e-support.
What do you dislike about the product?
Overcomplication of e-support instructions, sometimes. Email threads that come in from support aren't connected in my inbox, making it hard to keep track of the status/conversation of a ticket.
What problems is the product solving and how is that benefiting you?
Staying up to date on our local listings platforms and finding ways to improve them.
All in one plaform
What do you like best about the product?
Everything is in one place, easy to review and filter, and results update immediatly.
What do you dislike about the product?
Can't reply to comments all the time which prevents my response to a comment.
What problems is the product solving and how is that benefiting you?
It allows me to see the opportunities for my business
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