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Great Service, Excellent Product
What do you like best about the product?
Yext makes managing 20K+ locations so much simpler and manageable. The user interface is excellent.
What do you dislike about the product?
During initial set up, there's a lot of required hand holding and I like to move fast and be nimble, but those are normal growing pains.
What problems is the product solving and how is that benefiting you?
Managing multiple business types across so many listing platforms, improving SEO rank, and ensuring reputational safety of the information on our listings.
Helpful and concrete
What do you like best about the product?
Very clear possibility to manage our listings
What do you dislike about the product?
Some difficulties in create custom report
What problems is the product solving and how is that benefiting you?
Understanding and solve publishers discrepancies and issues
Yext Is A Huge Time Saver
What do you like best about the product?
Snowbird uses Yext to manage it's 39 lodging, retail and restaurant locations. Yext saves us a ton of time making sure our information is accurate and up-to-date across thousands of directory listings. Love it.
What do you dislike about the product?
Not being able to offer Yelp as a fully-integrated listings partner. Yelp used to be a part of the partners and now I have to manually update information in their platform too. Also, I would love to see a scraping tool (kind-of like Google's data highlighter schema tool) That could highlight a webpage's hours, description, menu URL's etc and pull that info into the Yext templates. That would be the best thing ever!
What problems is the product solving and how is that benefiting you?
Managing 39 separate business' local listings as a small team and keeping that information accurate when info needs to change weekly or sometimes daily. A big time saver.
Platform and Support Staff are taking my SEO next level!
What do you like best about the product?
I love search tracker and competitive intelligence features. They make my job a lot more simple and the data I receive from the platform is invaluable.
What do you dislike about the product?
I don't like having to build the dashboards myself but Yext support staff is wonderful with taking my ideas and turning them into reports.
What problems is the product solving and how is that benefiting you?
Text is solving the issue of "how to simplify managing 1000+ Google profiles". Yext bulk edit and upload feature saves me hours of time each month allowing me to focus on more high level issues frequently
Helping members find what they need, when they need it
What do you like best about the product?
Yext's Listings tool provides one comprehensive location to make updates versus navigating to different platforms to make those same changes.
What do you dislike about the product?
No downsides that Ive found. Yext has provided solutions to all the problems posed.
What problems is the product solving and how is that benefiting you?
The Knowledge Graph is helping members find information quickly and efficiently, which in turn reduces workload on call center channel.
Incredible Support
What do you like best about the product?
The people are the most helpful part of Yext. While there are a few different providers that could assist our organization with managing our digital presence, I have been continually impressed by the openness and quick responses from our Yext representatives. They are truly incredible and valuable partners in managing the digital presence of our 300+ locations.
What do you dislike about the product?
I have not come across any downsides in the performance of Yext. It was been an invaluable addition to our digital stack and is very helpful.
What problems is the product solving and how is that benefiting you?
As we are an international organization that has over 300+ locations just in the US, Yext is invaluable in ensuring that our digital presence is clear, consistent, and coherent across our profiles and pages. Furthermore, the Managed Review Responses are a life-saver given the sheer volume with our footprint. We are a lean team internally and Yext is a perfect partner for us to ensure that are customers are taken care of and heard.
Powerful tool with subpar UX
What do you like best about the product?
The suppressions of duplicate listings, powerful analytics, and the ability to change things about a location and have it populate across all listings, dedicated support.
What do you dislike about the product?
The customer service is slow, we had high turnover on our account manager; 3 times in one year, the interface is not easy to understand or user friendly compared to comptetive products. Great tool but poor UI and UX.
What problems is the product solving and how is that benefiting you?
Yext helps us with tracking reviews, supressing duplicate listings, and viewing some analytics to help us make better business decisions. We also use the Yelp knowledge add on to help us manage Yelp.
CCHC's Experience with Yext
What do you like best about the product?
Their web interface. Highly usable, flexible and quick to load.
What do you dislike about the product?
The cost prohibits us from expanding the services we use.
What problems is the product solving and how is that benefiting you?
Managing our physician and location data, feeding this data to our website and pushing the information to various online services.
ALL ENCOMPASSING PLATFORM
What do you like best about the product?
Yext is a great way to put the power of web listings into the franchise owners' hands, and streamline a lot of our processes at a corporate level as well!
What do you dislike about the product?
The "add entity" tool continues to change and I don't think it's the most intuitive in the place that it lives and the way that it works.
What problems is the product solving and how is that benefiting you?
With more than 800 franchise locations, managing online listings without Yext would not be possible. This really streamlines everything for us
Great for agencies
What do you like best about the product?
One place to manage all of our clients' listings
What do you dislike about the product?
Some of the major publishers still prefer direct input through their own platforms
What problems is the product solving and how is that benefiting you?
UNAP consistency is important for local ranking and helps us help our clients
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