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Awesome Service
What do you like best about the product?
It makes my life easier. Streamlines lead generation via listing management report widget. Provides a platform to manage my clients listings as well as offer additional value
What do you dislike about the product?
The support leaves a lot to be desired. Also, they have a lot of issues with their billing. They couldn't even charge me for 2 months and blamed me for the outstanding balance
What problems is the product solving and how is that benefiting you?
They are handling my local listing management services which benefits me by me not needing to manually manage all my clients listings on all the different platforms. Saving me time which is money.
Really like the listing service but love the analytics
What do you like best about the product?
The analytics are very in-depth and provide a seamless dashboard to be able to pick and choose the metrics and KPI's most important to your organization. Makes reports much easier.
What do you dislike about the product?
It takes a while to get it all implemented. I wish there was more documentation on some of the terms they use in the analytics, not all are industry standard, which is fine, but a better explanation of the different terminology used in the analytical portion would be helpful.
What problems is the product solving and how is that benefiting you?
They have helped us organize our directory listings, which allows our local SEO efforts. We also rely heavily on their analytical dashboard to build reports for our franchisees so that they can see the progress made on their behalf.
Excellent service & support for GMB
What do you like best about the product?
The team is super responsive, knowledgeable, and friendly.
What do you dislike about the product?
No complaints! Love the platform and find it very useful.
What problems is the product solving and how is that benefiting you?
YEXT is super helpful when we find inaccurate listings for our company or run into issues with updating existing listings.
Best, most efficient way to manage local listings
What do you like best about the product?
Anyone in charge of managing local listings at scale needs Yext. Easily one of the best investments you can make, saving countless hours and aggravation.
What do you dislike about the product?
We experienced some lagtimes in getting our listings approved across the platforms that required escalation, but in the end, we had the result we wanted.
What problems is the product solving and how is that benefiting you?
As a growing business with 150+ locations (growing exponentially), there's no way we'd be able to harness the value of GMB without easy updates through Yext.
Easy to use and great product
What do you like best about the product?
The performance and the analytics data provided allows us to see insights about our locations and optimize accordingly.
What do you dislike about the product?
Some functionalities requires you to contact Yext support to be able to work.
What problems is the product solving and how is that benefiting you?
Easily optimize our local listings and optimize our local digital presence.
Efficient Tool
What do you like best about the product?
The best thing about Yext in my opinion is the simplicity, ease of use and effectiveness.
What do you dislike about the product?
I haven't found any dislikes of the tool.
What problems is the product solving and how is that benefiting you?
Yext helps us maintain accurate listings across the cyber world. This is important from a patient satisfaction standpoint and securing revenue.
Responsive and helpful team - collaborative and always looking out for our best interests.
What do you like best about the product?
Really great team that helps manage our account - they are always helpful, responsive, and bringing new ideas and helpful suggestions to the table to better our experience and practices.
What do you dislike about the product?
Sometimes managing the number of entities can prove a bit timely - the report format sometimes comes out as overwhelming. Not necessarily a Yext thing but the GMB integration is sometimes lacking and requires you to go into the individual listings in Google.
What problems is the product solving and how is that benefiting you?
Managing all the listings and bulk updates - super helpful to not have to do that manually. Review reporting and response options are super helpful to streamline the process and manage it from a higher level.
Saves time trying to manage all of your business listings.
What do you like best about the product?
I like being able to schedule updates for listings.
What do you dislike about the product?
Yext doesn't always update for Apple Maps or Siri when changes are made for the listing.
What problems is the product solving and how is that benefiting you?
Being one person and being able to manage 21 listings published on 70+ platforms.
One to Rule Them All!
What do you like best about the product?
As a large retailer with over 50 locations, YEXT makes it so easy to manage all of our business listings in one place. It's so wonderful to be able to control the messaging across multiple platforms for our organization. The review monitoring and analytics are very helpful for keeping an eye on the pulse of our business. YEXT is also on top of it with lots of great integrations to help with customer management and website SEO.
What do you dislike about the product?
How disconnected the support team is from the platform and your client success manager. You have to go out of your way to find and or get help, it's not integrated well with the platform. You get carted off to a separate website to report an issue instead of staying in the dashboard area of the platform where the issue is. It's a pain to go through the ticket submission process unless you have spoken with a client success manager you won't know what to even call the issue on the ridiculously long form they put in front of you. If you pick the wrong classification for the ticket, the process takes forever or you may have to re-submit the issue. I have very limited time, and sometimes it takes hours to document and provide supporting screenshots for things. Having to do it over again or reexplain everything to a new support person is a drag! As an enterprise user, with other platforms, I don't have to submit tickets like a regular user. My account rep takes care of that for us and escalates things as they see fit. For as much as we pay, I would expect that to be included in our service. It's like going to a Michelin five-star restaurant and being told to serve yourself.
What problems is the product solving and how is that benefiting you?
YEXT assists our customer service and marketing teams by keeping information organized across multiple platforms for over 50 retail locations. It's sooo nice to have everything standardized! In our industry (adult), things can be taken out of context easily and or abused by the patrons that visit the multiple platforms we are listed on. YEXT makes it easy for us to flag inappropriate content and respond to customer questions and feedback quickly before things escalate. We love the analytics and use the data regularly, to inform our store locations of their status, which enables us to have conversations for improvement or praise when needed.
Excellent listings and review management tool
What do you like best about the product?
The user interface is excellent and easy to use. Having a one stop shop for all things reviews, listings, etc. couldn't be bettter.
What do you dislike about the product?
The reporting tool could use a bit of an overhaul, and the social postings option is sometimes limited (especially on Google).
What problems is the product solving and how is that benefiting you?
The ability for us to manage our location's data across hundreds of listings site simultaneously is seamless.
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