Reviews from AWS customer
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I like the platform very much but I would like to see more features
What do you like best about the product?
Social Insights it is a great tool very useful. Advisors love it. Hope you can improve it with more features to track and show soon
What do you dislike about the product?
Respond feature it is showing very basic information
What problems is the product solving and how is that benefiting you?
library of content
Great
What do you like best about the product?
Tags, ease of use, ease of integration, frequency of use, ease of implementation
What do you dislike about the product?
Video links, customer support, number of features
What problems is the product solving and how is that benefiting you?
Monitoring posts.
It was a good Platform to manage Reviews
What do you like best about the product?
We wish it helped us manage all social media campaigns where we can market specific content out to social media. Also provide a platform where we can discuss bad or good reviews in detail. We were re-routing customers to an external email.
What do you dislike about the product?
A more streamlined UI for franchisees or regional users. Easier navigation between location groups, listing sync status, and analytics.
What problems is the product solving and how is that benefiting you?
Yesxt helped us reply to customer reviews via social media and Google reviews. It helped us also contact the customer if they had a good or bad experience in our stores.
Very helpful tool to watch online metrics and manage reputation
What do you like best about the product?
Review management made easy. Everything in one place.
What do you dislike about the product?
Distrust their findings sometimes. Data doesn't always seem trustworthy.
What problems is the product solving and how is that benefiting you?
HAving everything under one roof - cuts down on time spent managing our large franchise.
We're back - Summit back in person!
What do you like best about the product?
Responsive support. Industry leadership. Great business partner. I can be open and clear with my expectations and the team listens.
What do you dislike about the product?
When I'm ready to expand I'll initiate the conversation. I know the sales team is always working but turn it down between contract negotiations.
What problems is the product solving and how is that benefiting you?
Compliant texting & social media enablement. Hearsay simply allows our agents to use these technologies compliantly. As we implement Salesforce I'm looking forward to that implementation too.
Fantastic Product with even better support!
What do you like best about the product?
Leading compliance features with a leading product , and the support from the whole team is first class
What do you dislike about the product?
Would like more crm integration in the future
What problems is the product solving and how is that benefiting you?
Compliant texting
AVP of Field Marketing
What do you like best about the product?
The compliance and the ease for the user.
What do you dislike about the product?
Nothing, there is so much more we can do
What problems is the product solving and how is that benefiting you?
Monitoring our company social media platforms and starting a path of
Compliance for our 1099 agents
Compliance for our 1099 agents
Sr. Social Media Specialist
What do you like best about the product?
My CSM! She is always there to help me with any and all questions we may have.
What do you dislike about the product?
Would love to see more interactive dashboards surrounding EMV for end users
What problems is the product solving and how is that benefiting you?
Oversight of our sales team's social media usage and library of content
Hearsay makes social media easy!
What do you like best about the product?
I love that Hearsay has many different ways to cater to our agents social needs! My favorite Hearsay feature is the ability to approve or deny original post that our agents write.
What do you dislike about the product?
The onboarding process. Sometimes there is confusion on connecting a business account to a Hearsay account. We've run into this problem a few times with our agents.
What problems is the product solving and how is that benefiting you?
Hearsay is solving the issue of social media management. It is also a great way for us to track edits and corrections between our compliance team and our agents.
Hearsay is effective for business needs
What do you like best about the product?
Appreciate the technology enhancements Hearsay is constantly bringing to the platform and ensuring clients have the best experience when using the platform. Also, the customer support team is responsive when issues arise and help to resolve issues quickly.
What do you dislike about the product?
We cannot remove or update content posted on a user's social profile once it's posted. I believe this is due to the API for social network platforms, but it would be nice to update live posts published through Hearsay in the future if possible.
What problems is the product solving and how is that benefiting you?
It helps ensure our teammates stay compliant while posting on social media, makes it easy to track performance per post, and makes it easy to capture a library of social media content for teammates to share.
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