Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
862 reviews
from
External reviews are not included in the AWS star rating for the product.
Simple & Effective
What do you like best about the product?
The clean layout makes it clear what data lies where in the platform.
What do you dislike about the product?
I haven't discovered any downsides with this platform yet.
What problems is the product solving and how is that benefiting you?
The problem that Yext solves for us is how to allow for continued updates to listings and keep our data clean and organized.
Great service
What do you like best about the product?
We like being able to manage all our reviews from one spot and the flexibility with folder structures and labels is helpful. Having hours API to other key services is of great value. The service does increase the accuracy and timeliness of information. Our account rep has been very helpful.
What do you dislike about the product?
Sometimes Apple doesn't update as quickly as we would like.
What problems is the product solving and how is that benefiting you?
It is saving us time in terms of responding to reviews and keeping data current.
Very helpful to keep organized
What do you like best about the product?
The ease of updating bulk data, makes changing our hours much more tollerable
What do you dislike about the product?
i wish yext were compatible with tripadvisor and apple maps
What problems is the product solving and how is that benefiting you?
yext helps me quickly update hours on most of our listing for our multiple locations which change often
Good for listings management volume
What do you like best about the product?
I like that the knowledge graph is easy to search and with recent upgrades, it's easy to see how many licenses remain. I most like that the listings management happens automatically (for the most part).
What do you dislike about the product?
The upload process needs work - it is difficult to do on your own and contacting support isn't overly helpful. Unfortunately, Yext is no longer optimized for my industry so I feel a lot of square peg, round hole moments with my listings. I don't like that there are times when there are issues with listings that are not escalated to me so unless I go in and check each one, it could be incorrect for any length of time. Ultimately, I dislike being made to feel like a small fish in a big pond. I understand we may not be their biggest client, but I don't particularly like being made to feel like it.
What problems is the product solving and how is that benefiting you?
We have many entities and locations and Yext helps manage the online directory listings for each. It helps us by saving time and resources from having to do it internally ourselves, which we do not have the manpower to do. If our listings are incorrect, people can't find us, and we can't operate.
Comprehensive platform & great support team
What do you like best about the product?
Easy to use platform and hands-on support
What do you dislike about the product?
No issues to report. Great platform so far
What problems is the product solving and how is that benefiting you?
We have several brands. Yext allows us to work more efficiently, giving us the ability to update our listings and respond to reviews all within the platform.
Yext
What do you like best about the product?
Platform is easy to navigate and the fields are generally easy to understand. Connections into other apps makes the broad system more powerful.
What do you dislike about the product?
Ticketing system for support isn't great - sometimes things could be explained and resolved quicker over the phone - but that really isn't an option.
What problems is the product solving and how is that benefiting you?
Simplifying information across listings.
Just okay.
What do you like best about the product?
syncing of multiple GMB businesses at once.
What do you dislike about the product?
The reporting is confusing and empty. Does not support Yelp listings. Support tickets are left open for weeks.
What problems is the product solving and how is that benefiting you?
syncing of multiple GMB businesses at once.
Great software for local SEO
What do you like best about the product?
Easy to use, and you can see things like duplicates and problems very easily. Good way to post to Google Business too.
What do you dislike about the product?
Sometimes it's tricky to navigate to the correct view, but really with practice it's a great tool
What problems is the product solving and how is that benefiting you?
Keeping all of our client's local listings up to date and current and in one spot.
Great solutions to keep directories' updates and organic presence
What do you like best about the product?
1 - The best thing is the time you save in creating many directories, especially those that help get more organic traffic but are not too popular. I know the time it would take for a team to set that up manually.
2 - The friendliness and closeness of our rep whenever we need help or set up a call. Yext truly focuses on our issues, and they are always eager to help.
3 - The constant updates to the Knowledge Graph fields. Though many new updates don't quite relate to my line of business, I know Yext is always working on getting these things done. I hope they'll do the same for Google, considering they have been phasing out the Google Business Profiles platform.
2 - The friendliness and closeness of our rep whenever we need help or set up a call. Yext truly focuses on our issues, and they are always eager to help.
3 - The constant updates to the Knowledge Graph fields. Though many new updates don't quite relate to my line of business, I know Yext is always working on getting these things done. I hope they'll do the same for Google, considering they have been phasing out the Google Business Profiles platform.
What do you dislike about the product?
1 - The time it takes to update the Knowledge Graph vs. the directories updates. Granted, Google has made several changes to GBPs, but we've been unable to leverage them through the Knowledge Graph. Moreover,
2- I dislike that you can only upload one photo at a time in the Assets library; the only way to do it is to upload the images directly to each store and forgo adding them to the Assets library.
3 - Sometimes, the Support Team doesn't elaborate on why they cannot help you. As the point of contact, I'm not always the most tech-savvy person in the room, so it would be awesome to get a more detailed heads-up on what we can try or research when the Yext Support Team is unable to help.
2- I dislike that you can only upload one photo at a time in the Assets library; the only way to do it is to upload the images directly to each store and forgo adding them to the Assets library.
3 - Sometimes, the Support Team doesn't elaborate on why they cannot help you. As the point of contact, I'm not always the most tech-savvy person in the room, so it would be awesome to get a more detailed heads-up on what we can try or research when the Yext Support Team is unable to help.
What problems is the product solving and how is that benefiting you?
1 - Mostly, they've been helping me to push the creation or edits in directories when these are very slow to respond to our changes.
2 - Overall, Yext has been integral to our SEO strategies.
3 - The new store creation process is more straightforward, thanks to Yext.
2 - Overall, Yext has been integral to our SEO strategies.
3 - The new store creation process is more straightforward, thanks to Yext.
Simple but essential
What do you like best about the product?
The possibility to manage multiple accounts at once, the fluidity of the interface, and the thousands of customizable fields that allow the users to do exactly what he has in his mind.
What do you dislike about the product?
Sometimes the interface might be a bit difficult to understand at first.
What problems is the product solving and how is that benefiting you?
Yext helps me with my job allowing me to manage thousands of different accounts at once, in this way I can improve my strategy in a faster way to be compliant with the market needs
showing 451 - 460