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Yext is versatile, growing, and impactful
What do you like best about the product?
I enjoy that Yext has a comprehensive learning platform (Hitchhikers) and a board for ideas. Yext also has a lot of useful data analytics that are customizable based on the insights you are trying to gather. Our Yext representative has also been very supportive and accessible.
What do you dislike about the product?
Yext has many features that are costly, especially for a growing business like ours. If there were ways to access stronger solutions without having to always pay high prices for it, that would be awesome.
What problems is the product solving and how is that benefiting you?
Yext is allowing us to have visibility on all of our listings and continue to update them in a streamlined way. Yext also is benefiting us by giving us analytics that we can use to inform our decisions made at a regional level.
Listings Made Easy
What do you like best about the product?
Using yext really makes my job easier and life simpler. It allows me to focus on other things that I need to get done because I know that our listings are taken care of and working properly.
What do you dislike about the product?
Honestly there isn't much about yext that I do not like. Sometimes features do not work as they should, like recently I had trouble with the open date feature on some new listings but yext support was more than helpful in getting it fixed.
What problems is the product solving and how is that benefiting you?
Yext is solving the time issue involved with managing hundreds of listings across multiple platforms. That benefits me and everyone on our team by letting us work on other more pressing matters because we know yext is taking care of those for us.
One of the best complies I’ve worked with
What do you like best about the product?
They help with our online listings for a specific company and we have seen great ROI
What do you dislike about the product?
Wish the pricing was a little better but we work well with that team.
What problems is the product solving and how is that benefiting you?
They helped get our listings across the internet and more eyes on our products
Yext has helped us streamline our listings management for our 70+ locations.
What do you like best about the product?
Yext is most helpful for editing hours, restaurant information, and making any other mass or individual changes to our listings in multiple places at once.
What do you dislike about the product?
The one downside to Yext is that is doesn't link up to all of our digital platforms (Olo, Punchh) so it's not a one-stop shop for our specific tech stack.
What problems is the product solving and how is that benefiting you?
Yext helps us better manage our online listings in an efficient way.
Helpful Account Management
What do you like best about the product?
The account setup process with Yext was seamless. Their account support team was very professional and responsive. They answered all of my questions and helped to ensure our company listings would be set up correctly.
What do you dislike about the product?
The Hitchhikers learning program might be too time-consuming to use effectively. The content is lengthy, with a large amount of reading. This content might be more easily consumed if it was condensed or explained through videos.
What problems is the product solving and how is that benefiting you?
We previously used Moz Local for our company web listings, but this service was not comprehensive enough for our needs. With Yext, we are covered on a broader network of listings.
Easily Manage Online Listings & Reviews
What do you like best about the product?
It's easy to manage reviews and listings with Yext. The support team is very helpful when issues arise. The reporting/analytics section is also super helpful, especially for emailing automated reports.
What do you dislike about the product?
Sometimes it takes a while to get cases resolved. Also, I wish we could get help with updating outdated listings for entities that are no longer in our knowledge graph without having to pay extra to create an entity first.
What problems is the product solving and how is that benefiting you?
Inaccurate information online
Negative reviews
Time constraints (not having enough time to create online listings & manage them for all of our locations)
Negative reviews
Time constraints (not having enough time to create online listings & manage them for all of our locations)
Not a Great Experience
What do you like best about the product?
Our exposure increased at the beginning, but not sure it's worth the ongoing.
What do you dislike about the product?
Customer service seems lacking. We made one change using their platform and Google shut down our entire business profile. Tried to email support and our reps, but nobody responded quickly. Reps pointed us to email support, which we did, and they didnt respond. Very disappointed, and won't renew.
What problems is the product solving and how is that benefiting you?
Was supposed to be easy and seemless. Our experiences have pointed otherwise.
Yext Review
What do you like best about the product?
The support team is accommodating and I appreciate their help and our reoccuring calls.
What do you dislike about the product?
Lately there has been a shift where it is more difficult to reach support and get our answers. It feels there has been a lot of shifting in Yext and our account reps were changing often. We need additional support and help for the amount we pay.
What problems is the product solving and how is that benefiting you?
We use Yext for both of our franchise brands. Both use it for local list mangement. We use it for PostNet to create their individual landing pages and use the locator. We use it for AlphaGraphics and give owners access so they can use it for online reputation mangement. The benefit for us is really the list management - it simplifies the process for us. We also utilize the white glove servies team for our AlphaGraphics which is very helpful if they have any questions or need help.
Industry best innovation
What do you like best about the product?
Constant innovation and knowledge graph organization
What do you dislike about the product?
Pricing can be high but probably worth it for the service
What problems is the product solving and how is that benefiting you?
Central source of truth for public and internal
Easy to use
What do you like best about the product?
Everything within Yext has been so easy to navigate and use. It is also easy to train others on. The team at Yext has also been extremely helpful. They are quick to respond and get all the issues fixed in a timely manner
What do you dislike about the product?
Nothing, everything has been so wonderful.
What problems is the product solving and how is that benefiting you?
Text is helping us navigate our franchise website with quick updates
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