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Great
What do you like best about the product?
Tags, ease of use, ease of integration, frequency of use, ease of implementation
What do you dislike about the product?
Video links, customer support, number of features
What problems is the product solving and how is that benefiting you?
Monitoring posts.
Very helpful tool to watch online metrics and manage reputation
What do you like best about the product?
Review management made easy. Everything in one place.
What do you dislike about the product?
Distrust their findings sometimes. Data doesn't always seem trustworthy.
What problems is the product solving and how is that benefiting you?
HAving everything under one roof - cuts down on time spent managing our large franchise.
We're back - Summit back in person!
What do you like best about the product?
Responsive support. Industry leadership. Great business partner. I can be open and clear with my expectations and the team listens.
What do you dislike about the product?
When I'm ready to expand I'll initiate the conversation. I know the sales team is always working but turn it down between contract negotiations.
What problems is the product solving and how is that benefiting you?
Compliant texting & social media enablement. Hearsay simply allows our agents to use these technologies compliantly. As we implement Salesforce I'm looking forward to that implementation too.
Fantastic Product with even better support!
What do you like best about the product?
Leading compliance features with a leading product , and the support from the whole team is first class
What do you dislike about the product?
Would like more crm integration in the future
What problems is the product solving and how is that benefiting you?
Compliant texting
AVP of Field Marketing
What do you like best about the product?
The compliance and the ease for the user.
What do you dislike about the product?
Nothing, there is so much more we can do
What problems is the product solving and how is that benefiting you?
Monitoring our company social media platforms and starting a path of
Compliance for our 1099 agents
Compliance for our 1099 agents
Sr. Social Media Specialist
What do you like best about the product?
My CSM! She is always there to help me with any and all questions we may have.
What do you dislike about the product?
Would love to see more interactive dashboards surrounding EMV for end users
What problems is the product solving and how is that benefiting you?
Oversight of our sales team's social media usage and library of content
Hearsay makes social media easy!
What do you like best about the product?
I love that Hearsay has many different ways to cater to our agents social needs! My favorite Hearsay feature is the ability to approve or deny original post that our agents write.
What do you dislike about the product?
The onboarding process. Sometimes there is confusion on connecting a business account to a Hearsay account. We've run into this problem a few times with our agents.
What problems is the product solving and how is that benefiting you?
Hearsay is solving the issue of social media management. It is also a great way for us to track edits and corrections between our compliance team and our agents.
Hearsay is effective for business needs
What do you like best about the product?
Appreciate the technology enhancements Hearsay is constantly bringing to the platform and ensuring clients have the best experience when using the platform. Also, the customer support team is responsive when issues arise and help to resolve issues quickly.
What do you dislike about the product?
We cannot remove or update content posted on a user's social profile once it's posted. I believe this is due to the API for social network platforms, but it would be nice to update live posts published through Hearsay in the future if possible.
What problems is the product solving and how is that benefiting you?
It helps ensure our teammates stay compliant while posting on social media, makes it easy to track performance per post, and makes it easy to capture a library of social media content for teammates to share.
Quick research and problem resolution.
What do you like best about the product?
Anytime we reach out to our assigned RM, Courtney Fusco, she is always right on top of the issue and researches in detail, continuously following up with internal programmers or other contacts to get us a detailed answer swiftly.
What do you dislike about the product?
Hearsay has been great to work with. My frustrations stem more from the nature of the APIs from the social networks rather than anything Hearsay can/cannot accomplish or provide.
What problems is the product solving and how is that benefiting you?
We recently partnered with Bill Simpson from Hearsay to implement a lexicon refresh. In doing so, Hearsay was able to help us drastically reduce the number of alerts we were recieving as false positives. This has allowed us the capacity to look at our flags and do more trending analysis that can help us educate our supervisors on how to more effectively manage their advisors compliant social media use.
Managing 70+ directories at once couldn't be easier.
What do you like best about the product?
Being able to manage 70+ different directories in one place and lock them is fantastic. The simplicity of updating business information in one place and so many places is a user's dream.
What do you dislike about the product?
While there is almost nothing to dislike about Yext, the information you have updated and submitted doesn't seem to stick in some instances. When you go back into the listings, you will find that the business information has reverted to the original.
What problems is the product solving and how is that benefiting you?
Yext solves the problem of incorrect business information online by providing a platform for businesses to manage and update their digital knowledge across various online directories and platforms.
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