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Social Media Governance / Compliance Specialist
What do you like best about the product?
The fact that so much can be done within a single platform.
What do you dislike about the product?
There often glitches, quirks, UX/UI improvements needed, and a lack our ideas and recomendations being implemented.
What problems is the product solving and how is that benefiting you?
Capturing a great deal of risk and compliance issues, and the ability to email users directly via the platform is very handy.
Overall great experience
What do you like best about the product?
The people are extremely helpful and my concerns are taken seriously.
What do you dislike about the product?
I've had some issues with posts not publishing and at times, I have experienced some glitching. I also don't like the fact that I can't tag or mention as an Admin.
What problems is the product solving and how is that benefiting you?
Compliance was a concern for posts but Hearsay has made that process efficient with the Lexicon words
Great Communication, Great Experience
What do you like best about the product?
The accessability of getting ahold of people. Customer service. Ann-Grace has always been good about reaching out and sceduling meeting. If there is ever an issue that arises I feel confident she would reply back quickly or appoint me or team memebers to the write person. The social media aspect is very user friednly and quick to learn. The intergration of other products/platforms is easy to set up and implement for our advisors.
What do you dislike about the product?
Nothing at the moment, every issues that has arised, have been addressed in a timely manner.
What problems is the product solving and how is that benefiting you?
Social media is always changing, so Hearsay makes sure to stay up to date on trends in the industry. There's a mix of evrgreen content as well as timely economic and market topics that have different views points for our users to amplify on their social platforms.
Best customer support and user-friendly platform to support Social Ambassador programs
What do you like best about the product?
The customer support tries to make everything possible and product development is very quick to make all change requests possible. The platform innovates itself on a regular basis. We are very happy with the platform due to its easy-to-use interface and the compliant use for social media.
What do you dislike about the product?
Limitations on LinkedIn post formats, due to LinkedIn API
What problems is the product solving and how is that benefiting you?
Being compliant with our Social Media Ambassador program and increasing our share of voice through LinkedIn.
Smooth implementation, great customer care
What do you like best about the product?
Support during implementation and then transitioning to customer care has been great. The team has been attentive and available. The product (Relate) has been an excellent fit and works reliably. We use the Salesforce integration and it works well.
What do you dislike about the product?
Some customization during implementation was a little slow with overseas developer support, but that is pretty standard.
What problems is the product solving and how is that benefiting you?
Hearsay Relate allows us to engage our clients via text while staying compliant. It integrates well with our Salesforce environment.
Great overall experience!
What do you like best about the product?
The ease of use and our fast/efficient communication with our customer success manager.
What do you dislike about the product?
Our firm has had no issues so far with Hearsay.
What problems is the product solving and how is that benefiting you?
Our customer success manager stepped in to help us relearn the system. In addition, Hearsay has helped us generate engagement reports, set up our hierarchy, and teach us tips/tricks to better use the platform.
Reliable product for users
What do you like best about the product?
Great Customer Success Team to support you
What do you dislike about the product?
Nothing at this moment in time is to be disliked!
What problems is the product solving and how is that benefiting you?
Ensures that posts are compliant before they are published
Tecnical issue
What do you like best about the product?
Was able to have my call answered in a very short time.
What do you dislike about the product?
wasn't able to work direct with facebook but showed me the steps
What problems is the product solving and how is that benefiting you?
keeps my business social media relevant
Hearsay is a great all-in-one social media management platform
What do you like best about the product?
its functionality and how it helps our users be active on socials.
the fact that it's always improving.
great staff.
the fact that it's always improving.
great staff.
What do you dislike about the product?
could you a little more variety in its functionality re: post creation.
What problems is the product solving and how is that benefiting you?
social media reviewing and archiving. it helps us stay compliant with regulators in our industry
I like the platform very much but I would like to see more features
What do you like best about the product?
Social Insights it is a great tool very useful. Advisors love it. Hope you can improve it with more features to track and show soon
What do you dislike about the product?
Respond feature it is showing very basic information
What problems is the product solving and how is that benefiting you?
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