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Great Platform with Powerful Functionalities
What do you like best about the product?
We transitioned from another listing and review generation platform and are very happy with Yext. After the initial implementation, we are enjoying the platform all the tools that it offer us for all of our locations and professionals. Support team is easy to get ahold via email and can usually resolve an issue quickly, or at least provide ETA from the publishers' side. I am on the platform daily and find it to be intuitive and simple to use for the first part.
What do you dislike about the product?
Initial implementation took longer than expect, and there were promised and implicit features that turned out needed additional work or not readily available. It is also very important to start the work with a knowledgeable CSM to keep a constant line of communication to ensure our goals and needs are addressed.
What problems is the product solving and how is that benefiting you?
We needed 1) expand the number of publishers our listing are going to and 2) a programmatic way to deploy review requesting and manage it in an intuitive platform. Yext met both after our initial onboarding and implementation.
Realtime updates
What do you like best about the product?
Seamless interface for all our store hours and location details
What do you dislike about the product?
I dont see any reason to dislike as of now.
What problems is the product solving and how is that benefiting you?
We have 1200 + stores. All location timings and open status are seamlessly managed with API interface
Yext have given us a massive boost in our organic search traffic
What do you like best about the product?
Yext is an excellent platform, very configurable and allows us to keep on top of our SEO with a very lean internal team. Customer success and account team are available and help us to make best use of the platform and the implementation partner we used to integrate with the platform (Dentsu) were excellent.
What do you dislike about the product?
No downsides as yet, I've found Yext to be a good partner
What problems is the product solving and how is that benefiting you?
Yext allows us to manage our search listings from one central place, which means customers can see details about our menu, opening hours and info about our restaurants clearly in Google maps and other publishers. We were performing badly in local search, and migrating to Yext Pages has almost instantly given our organic traffic numbers a boost. The implementation process was very well managed, and our new restaurant pages are much more effective at driving customers to our main calls to action than before.
Yext is a great tool that makes working for an international franchise much easier.
What do you like best about the product?
Being able to bulk edit entities, especially during holidays.
What do you dislike about the product?
It's very robust and requires multiple team members to manage different aspects of the platform.
What problems is the product solving and how is that benefiting you?
N/A
PABLO´s FEDEX REVIEW
What do you like best about the product?
The best part is that the support team answers really fast. Another thing that I like is all the possibilities you can have with Yext regarding my entitites.
What do you dislike about the product?
Probably the fact that I need to use really often the support email because there are things that I probably do not know or features that are not available for my profile
What problems is the product solving and how is that benefiting you?
The fact that I am the only person that manages information of more than 1,000 entities across Latin America.
Great tool to manage listings for franchise businesses
What do you like best about the product?
Yext has great analytics reports available to compare our listings' growth over the years. I like being able to build custom reports. It's also easy to schedule listing updates and monitor reviews that come in for all of our locations. We have 80+ offices, so Yext helps us keep our Facebook, Google, and Yelp pages up to date.
What do you dislike about the product?
No option to create and manage LinkedIn pages for locations
What problems is the product solving and how is that benefiting you?
It saves us time by allowing us to update multiple listings and locations. It also helps us stay on top of negative reviews that come in with review monitoring.
Great Texting System for CRMS
What do you like best about the product?
Great for texting and linking to your systems!
What do you dislike about the product?
Nothing so far is great with the schedule and responses!
What problems is the product solving and how is that benefiting you?
n/a
Hearsay Review
What do you like best about the product?
Extremely easy to use and I love that you can scheudle your posts and marketing in advance.
What do you dislike about the product?
I wish I could upload more than one picture or content at a time for a post.
What problems is the product solving and how is that benefiting you?
It makes it easy to save time by scheduling the marketing posts ahead of time.
Amazing customer service of Hearsay Social
What do you like best about the product?
Our account manager is super supportive and always ready to help. Whenever we request something he is very responsive and quick. The platform is easy to use.
What do you dislike about the product?
There are a few features that can be upgraded, e.g. carousel format is not yet available, but in general we are happy with the platform.
What problems is the product solving and how is that benefiting you?
Hearsay is helping us to monitor the social media posts from a compliance perspective and to distribute our content within the Social Ambassadors
Hearsay has always been helpful.
What do you like best about the product?
Hearsay has always been helpful. Our account manager and other team members are always timely in their responses and available for communication. The program helps agents integrate social media into their businesses without having to go out of their way to plan ahead.
What do you dislike about the product?
There have been points that I wish Hearsay had a little bit more connection with outside social media platforms to be able to better assist their customers when they run into issues.
What problems is the product solving and how is that benefiting you?
Hearsay helps be manage 100s of agents social media accounts across the county while not having to be in person with every person.
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