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Yext has helped us immensely by allowing us to manage over 2000+ websites all in one place.
What do you like best about the product?
The customer service is always great, whenever we have questions about listings, they are always able to get to the bottom of the issue. We love how easy it is for our 2,000+ employees to update there website straight from the Yext Dashboard.
What do you dislike about the product?
At times Yext can be a little tricky to navigate if you are not familiar with the system. In all we are happy with the service!
What problems is the product solving and how is that benefiting you?
We hadnt had a true listing service before we got Yext. Our Loan officers love that they can be found on all the different sites. Yext also makes our lives easier by making it available for our employees to update there website info on there own.
A good tool for GMB Basics
What do you like best about the product?
I enjoy the fact that I can schedule GMB posts in advance! It's also nice to see all the reviews for multiple GMB profiles in one spot.
What do you dislike about the product?
When sorting reviews by "Response" it automatically sorts the reviews in a non-chronological order and it makes it very difficult to find and respond to the most recent reviews first in the tab you would assume would be ideal to do so.
What problems is the product solving and how is that benefiting you?
It allows me to post across multiple GMB profiles at once and also schedule them in advance.
NOT BAD, COULD BE BETTER
What do you like best about the product?
Having everything in one place. It streamlines the management of our business listings, reviews, and location data across multiple platforms, which saves us a ton of time and ensures consistency. Instead of logging into different accounts or juggling spreadsheets, we can update everything from a single dashboard. It’s especially helpful when managing multiple locations or making frequent updates—everything stays accurate and up to date with minimal effort.
What do you dislike about the product?
The user interface could definitely be more intuitive—it feels a bit clunky and outdated at times. Reporting and metrics are also limited and not very actionable, which makes it hard to track performance or trends in a meaningful way. One major downside is that you can’t flag negative reviews directly from the platform, which defeats part of the purpose of having everything centralized.
What problems is the product solving and how is that benefiting you?
Please see previous page, pros
Either their Q&A support or website needs to be updated
What do you like best about the product?
Can see all reviews from several main websites we advertise.
What do you dislike about the product?
Their online Q&A and support. It’s not accurate. I am having trouble publishing 6 first party reviews that are still in quarantine and tried two things:
1. Tried to use their online Q&A to figure out how to change the number of quarantine days for First Party Reviews but the directions are inaccurate as there is no “Settings” section under “Generation”
2. Have not heard back from their customer service department after sending them a direct email under “Contact Us”.
1. Tried to use their online Q&A to figure out how to change the number of quarantine days for First Party Reviews but the directions are inaccurate as there is no “Settings” section under “Generation”
2. Have not heard back from their customer service department after sending them a direct email under “Contact Us”.
What problems is the product solving and how is that benefiting you?
Am able to view all reviews from FB, Google and Yelp
Yext is very convenient
What do you like best about the product?
I like that is houses all my approvals in one spot. The ease to approve on thig after the next
What do you dislike about the product?
The chunkiness of the site on a mobile device
What problems is the product solving and how is that benefiting you?
Solves getting sites approved to be published for client facing material
Ease of Use
What do you like best about the product?
Centralized Content Management: It allows businesses to manage, centralize, and update digital knowledge about their products, services, and locations simultaneously
What do you dislike about the product?
Customer Support: Sometime we have mixed experiences with Yext's customer support, citing delays or lack of resolution.
What problems is the product solving and how is that benefiting you?
Inconsistent Information Across Platforms: Businesses often struggle to keep their information consistent across various digital platforms. Yext solves this by providing a centralized platform where businesses can manage and update their information across all digital channels simultaneously
CX Approved for Review Responses
What do you like best about the product?
It's super easy to respond to all reviews coming in from different platforms. Loving the addition of Ai responses to make it easier!
What do you dislike about the product?
I would love if the reporting could be a bit more personalized. It would also be great to be able to see the pictures attached to a review within Yext instead of having to go into the native platform the review was left in.
What problems is the product solving and how is that benefiting you?
It's made it very easy for the CX team to respond to all reviews, both negative and positive, in one place and in a very timely manner.
Timely integration with publishers
What do you like best about the product?
Easy to use
Timely integration with publishers
support team follows through
Timely integration with publishers
support team follows through
What do you dislike about the product?
platform needs to be refreshed. Same look and feel for years
What problems is the product solving and how is that benefiting you?
Syncing locations to publishers for business listings.
Helpful and Easy to Use
What do you like best about the product?
I like the simplicity of the products and portals. The customer service team is also extremely responsive and helpful.
What do you dislike about the product?
Sometimes there might be small bugs/glitches on the portals.
What problems is the product solving and how is that benefiting you?
They are the platform for our websites
User Friendly Software
What do you like best about the product?
It is very simple to manage platforms, change holiday hours, and respond to reviews. This is a platform we use daily and has been easy to implement.
What do you dislike about the product?
We have had some integration issues but Yext has been prompt in resolving.
What problems is the product solving and how is that benefiting you?
Review responses, updating listings.
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