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Interesting product; spotty support
What do you like best about the product?
It does seem like a powerful tool for keeping up-to-date information and supplementing SEO for multi--location businesses
What do you dislike about the product?
Account support was spotty at best, not very communicative, and confusing at times
What problems is the product solving and how is that benefiting you?
I worked on a website for a multi-location food brand, and Yext was the centralized platform for all details related to the business locations and hours
Ease to use, consistent and very reliable
What do you like best about the product?
Simplicity on use, great customer service
What do you dislike about the product?
Not issues at all, very reliable, fast and gives great prompts for reviews
What problems is the product solving and how is that benefiting you?
East to reply to customer reviews and keep the feedback flowing
Awesome Product
What do you like best about the product?
Yext is very good about displaying reviews for our practice, and the development tools are amazing!
What do you dislike about the product?
I wish there were more fields that we can use on the developer side.
What problems is the product solving and how is that benefiting you?
It is giving us a single area to look at our reviews for providers.
Solid product with room for improvement
What do you like best about the product?
I love that we're able to look at our reviews historically and compare time periods for each platform using the filters. Very user-friendly and easy to use.
What do you dislike about the product?
There are a few features we would find helpful - for example, the ability to easily label reviews with customized labels right as they come in. The reporting isn't as helpful as we'd like it to be, but does contain some good data. It would be great to be able to schedule these to run and be sent out to an email distribution list.
What problems is the product solving and how is that benefiting you?
No real problems - just a convenient place to look at reviews across all platforms and gather data easily.
Easy to understand
What do you like best about the product?
Brings together multiple platforms for easy use, specially when used multiple times a week.
What do you dislike about the product?
I haven't had any issues, so nothing to dislike.
What problems is the product solving and how is that benefiting you?
Brings platforms together for easy - one click - post
Increased Productivity; Decreased Stress
What do you like best about the product?
As a community manager, engaging with our customers is always a priority. Yext has provided a responsive system for monitoring our retail customer reviews and providing efficient replies; as well as analytics. Using the software on a daily basis, I have found that I can quickly sort and filter the reviews that we've received and provide responses in our unique brand voice. In addition to the software, the Yext team has been unsurpassed in their partnership to create success.
What do you dislike about the product?
At this time, I have found no detractors for this software platform.
What problems is the product solving and how is that benefiting you?
Yext is providing our brand with increased customer awareness, as well as trust to our consumers. We feel that this will help create customer bonds and relationships that will prompt them to return to our retail locations time and time again.
Good but can be improved
What do you like best about the product?
I like how user friendly it is for the most part. There are definitely some elements that can be hidden, but the main settings are easy to find and work with.
What do you dislike about the product?
There is not a lot you can do with the platform in terms of exposure and boosting SEO.
What problems is the product solving and how is that benefiting you?
Yext solves the issue of trying to work within webpages and coding.
Review for Yext
What do you like best about the product?
I've been really impressed with Yext! It's made managing our business listings across platforms so much easier and more efficient. The interface is user-friendly, the updates sync quickly, and it's saved us a ton of time—especially when we need to make changes across multiple directories. I also appreciate the analytics and insights Yext provides, helping us stay on top of our online presence. Highly recommend it to any business that wants to keep their digital footprint consistent and professional.
What do you dislike about the product?
While Yext does a solid job with both review monitoring and response, I think there’s room for improvement in how those features are presented. The difference between just seeing the reviews and engaging with them could be made clearer. The interface can feel a little clunky when switching between platforms or trying to manage multiple locations at once.
Also, for users new to reputation management tools, there’s a slight learning curve. A more streamlined or guided experience for replying to reviews directly from the dashboard—especially across platforms—would take the experience to the next level.
Also, for users new to reputation management tools, there’s a slight learning curve. A more streamlined or guided experience for replying to reviews directly from the dashboard—especially across platforms—would take the experience to the next level.
What problems is the product solving and how is that benefiting you?
Answering reviews with ease.
The tool for managing all the listings
What do you like best about the product?
What I like best about Yext is the ability to implement changes across all entities simultaneously, such as updating a cover photo. Additionally, I truly appreciate the dashboards, as they provide detailed analysis on the performance of your listings.
What do you dislike about the product?
The least helpful aspect has been the account/client management, as we had many in a short period of time.
What problems is the product solving and how is that benefiting you?
Yext is solving the problem of managing all listings in different platforms from the same place. This is a huge benefit taking into account we have 300.
Great resource!
What do you like best about the product?
It's a great tool for managing a wide array of sites in place place
What do you dislike about the product?
It's a tad daunting for the uninitiated , but it's fairly easy to learn the ropes.
What problems is the product solving and how is that benefiting you?
Managing multiple listings in one place.
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