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Best DPM all in one platform
What do you like best about the product?
Yext is the best in the Digital Presence Management field because it provides an all-in-one platform that ensures businesses maintain accurate, consistent, and optimized information across every digital touchpoint, driving visibility, trust, and customer engagement.
What do you dislike about the product?
Price could be high for some and it does take some time learn the platform
What problems is the product solving and how is that benefiting you?
Yext helps me as an insurance agent by ensuring my business information is accurate and consistent across all major online directories, increasing my local visibility and credibility. Its AI-powered search and website tools make it easier for potential clients to find the answers they need quickly, improving their experience and saving me time on repetitive inquiries. With automated updates and centralized control, I can efficiently manage my digital presence while focusing more on serving clients and growing my book of business.
Very easy to use and understand!
What do you like best about the product?
The thing that I love most about Yext is that it is super easy to use and understand. I love when there is an issue the customer support is the best. I use this very frequenly almost every day. There is a easy implementation of finding out what really matters the most when it comes to review from my customers.
What do you dislike about the product?
There is not anything that I dislike about Yext.
What problems is the product solving and how is that benefiting you?
Yext is solving problems about what are the great things customers are saying about my agancy but also it lets me focuse on what someone might not be happy about, and making things better.
Good Tool, Needs More Responsive Employees
What do you like best about the product?
This tool makes it very easy for our business to stay organized with numerous location listings on Google. The label piece is especially helpful as we group different brands. The interface is also very simple to understand.
What do you dislike about the product?
It's difficult to get support and we've gone through several reps. I wish they were more responsive without having to bring in our agency to get a response. Customer service also speaks to us like they would a developer and it can be difficult to follow if that isn't your role.
What problems is the product solving and how is that benefiting you?
We needed a better way to manage our google business listings and responses to reviews. This helps us interact better with our customers and ensure that we're crafting quality responses in a timely manner.
I have very little experience and need to be trained.
What do you like best about the product?
Everything is in one place. Should be simple to use.
What do you dislike about the product?
I don't know enough about it and would like one on one training and a training guide.
What problems is the product solving and how is that benefiting you?
Well, I am hoping it will help me solve understanding the flow of things and when I should update information.
It's Complicated
What do you like best about the product?
The knowledge of knowing how many apps we can connect to.
What do you dislike about the product?
Poor training, poor customer service, poor user interface.
What problems is the product solving and how is that benefiting you?
The ability to integrate all apps into one place for convenient updating.
A Better Way to Stay Informed
What do you like best about the product?
Great way to gauge customers experience with our units and store visits.
What do you dislike about the product?
Platform can get tricky to navigate between filters.
What problems is the product solving and how is that benefiting you?
Solving review tracking and performance insights.
Easy to use!
What do you like best about the product?
Very easy to use and update things as needed, customer service with any issues have been great as well.
What do you dislike about the product?
There isnt much to dislike, it all seems helpful and straight forward and reaching out for help has always been great.
What problems is the product solving and how is that benefiting you?
updating google hours and in the past helping scheudling posts very easily
Ease of getting all online reviews in one place
What do you like best about the product?
It’s easy to have one hub for all company reviews. Yext makes it simple to reply
What do you dislike about the product?
Sometimes it pulls fake reviews (esp. from facebook)
What problems is the product solving and how is that benefiting you?
Just keeps all the reviews in one place
Easy to use and to reply to reviews
What do you like best about the product?
The platform is great and user friendly.
What do you dislike about the product?
I would like an app for my cell phone and that would be helpful.
What problems is the product solving and how is that benefiting you?
Helping me with my business review process and responding to reviews
Responsive Customer Service
What do you like best about the product?
They are helpful, provide great communication, and are reliable.
What do you dislike about the product?
Issues I have ran into have been outside of their control and they send helpful steps to resolve.
What problems is the product solving and how is that benefiting you?
Customer review feedback response and association. Streamlined company/individual webpages.
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