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YEXT is a great system
What do you like best about the product?
My company uses it for our listings in Google, it's super easy to use.
What do you dislike about the product?
Support/helpdesk can take 24 hours to respond.
What problems is the product solving and how is that benefiting you?
Yext is updating our toll free phone numbers for all of our offices in the Google Listing, that's over 300 offices so it saves me time in not having to do each office manually.
Customer support and features are lacking
What do you like best about the product?
It's nice to have all reviews funnel into one place.
What do you dislike about the product?
I'm never really sure if the information for our stores is being put out on all the sites. Customer support is unhelpful and I'm never clear on who my contact is. The reviews are very boring and repetitive. The program is very expensive for what you get. I'm actively looking for a new vendor for this now. I think we can do better for less.
What problems is the product solving and how is that benefiting you?
They help us make sure that all reviews are being replied to. That increases our SEO so that's good for us.
An amazing platform for increasing my online presence and reviews!
What do you like best about the product?
The ability to send out reviews and monitor across all platforms
What do you dislike about the product?
Sometimes my clients don't get the email for the review and I have to resend or use a different email.
What problems is the product solving and how is that benefiting you?
providing my clients 1 solution for leaving me reviews
Ease of website updates
What do you like best about the product?
I think the customer support team is very helpful. They respond in a timely manner and help us with our issues. It's also nice that delegates can be assigned to help other FAs with their websites, which is something that we use a lot
What do you dislike about the product?
I do wish there was some room for customization in terms of formatting where things go on the website, but I understand that might be difficult and could result in more people making errors to their website
What problems is the product solving and how is that benefiting you?
Yext allows us to not have to build our website from scratch, being able to create and make edits to our website without the need for coding or web design knowledge. Also with FAs being too busy to make edits to their website at times, assigning delegates allows the work to be given to other team members to help make necessary updates
Easy and Efficient
What do you like best about the product?
It is simple to use. Aggregates reviews well.
What do you dislike about the product?
No downsides or suggestions for improvement
What problems is the product solving and how is that benefiting you?
Efficient review responses to client reviews.
Yext is very useful
What do you like best about the product?
I can find all my reviews all in one place and its super easy to use.
What do you dislike about the product?
I don't have anything Yext is very easy to use and helpful tool
What problems is the product solving and how is that benefiting you?
It is putting all my reviews in one spot and making it easy.
Great Product for Businesses
What do you like best about the product?
The best part is the ability to affect everything in one dashboard.
What do you dislike about the product?
I think the user interface could use some tweaking
What problems is the product solving and how is that benefiting you?
It makes sure that our businesses are aligned properly.
Great one stop to review all socials
What do you like best about the product?
Really great one stop to review all guest comments/reviews on social platforms.
What do you dislike about the product?
No issues, good product. Easy to log into and use.
What problems is the product solving and how is that benefiting you?
TIme saver
Great Experience
What do you like best about the product?
Very helpful people and very powerful tool
What do you dislike about the product?
Nothing so far, so far everything has been smooth.
What problems is the product solving and how is that benefiting you?
Ease of listings management
Good tool to respond reviews
What do you like best about the product?
You get the reviews of all platforms in one place
What do you dislike about the product?
Do not give you ideas to respond reviews
What problems is the product solving and how is that benefiting you?
Respond all reviews in one place and save you a lot of time.
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