Reviews from AWS customer
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Great Service
What do you like best about the product?
Simple and easy to use. Implementation was fast and painless.
What do you dislike about the product?
Product roadmap should be updated more frequently
What problems is the product solving and how is that benefiting you?
No issues currently
Love the directory management function, local still a work in progress
What do you like best about the product?
Optimizing my directories is easy within Yext. I can make bulk changes that I definitely cannot make within GBP Manager.
What do you dislike about the product?
Local optimizations features are currently really limited.
What problems is the product solving and how is that benefiting you?
Yext really does help us to manage listings at scale. It will also help us optimize local directory listings over time.
Yext Experiences
What do you like best about the product?
Staff is - friendly, helpful, knowledgeable, and respond in a timely manner.
What do you dislike about the product?
Associates are not able to update all fields.
What problems is the product solving and how is that benefiting you?
Not sure if that is the correct purpose - Yext is the repository that has individual bios for the Private Bank associates.
Problem Yext is working on - adding a profile for an associate that was in Broadridge but did not transfer over to Yext.
Problem Yext is working on - adding a profile for an associate that was in Broadridge but did not transfer over to Yext.
Excellent Platform!
What do you like best about the product?
I love how easy it is to setup and manage entities and ensure everything syncs properly across platforms.
What do you dislike about the product?
There are certain modules where you are required to refresh the tab in order for everything to update and show properly, but this is a small inconvenience. There are some issues with listings not syncing all information, notably with Bing and Apple Maps, but the Yext support team is great at assisting where they can.
What problems is the product solving and how is that benefiting you?
Yext helps us easily track and manage our online presence across all of our rental communities.
Yext Helps our Business Grow
What do you like best about the product?
Yext allows us to manage 100+ locations across multiple platforms seamlessly. When making a singular change, we are confident it is reflected across our entire online presence. Customer service is quick and easy when needed.
What do you dislike about the product?
Not many downsides to using Yext from our years of using the platform.
What problems is the product solving and how is that benefiting you?
Managing multiple locations with ease and syncing online footprint.
Consolidated all reviews in 1 area
What do you like best about the product?
Its ease of integration and the quality of the data being reported
What do you dislike about the product?
I would like for there to be a better way to know the reviewer so we can have some form of outreach
What problems is the product solving and how is that benefiting you?
It allows us to see all of our google reviews in 1 location
Great help desk
What do you like best about the product?
very communicative and user friendly to work with
What do you dislike about the product?
Would like more options for more creative
What problems is the product solving and how is that benefiting you?
the ease of creating digital platforms for me
we have had nothing but the best experience with the system
What do you like best about the product?
How easy the system is to navigate and work with.
What do you dislike about the product?
There have been a few times I haven't been able to find an option that I wanted on the site like just sending a review link to customers without preselecting the customers just a generic link.
What problems is the product solving and how is that benefiting you?
it is a system we use directly through Allstate and it helps us easily manage our agency website and reviews online from the agency level
Would consider using again
What do you like best about the product?
I really like the flexibility of the platform. It meets a lot of our business use cases. I was using the platform daily in a previous role. We're now evaluating use of the tool in my new role.
What do you dislike about the product?
The integration we use has been around for a few years and has become complex to support. It also clutters the YEXT UI. We've also had issues with issue escalation via customer support for Production.
What problems is the product solving and how is that benefiting you?
Location syndication for external platforms like Google, Apple, Yelp along with location search within our digital experiences.
Yext is quick and helpful
What do you like best about the product?
Ease of use, setup in a way that makes sense, and customer support is fast and helpful.
What do you dislike about the product?
Certain publishers are more difficult to work with and Yext has limitations on what it can do on those publishers.
What problems is the product solving and how is that benefiting you?
Yext makes it easier to get information out to multiple platforms, instead of having to manage these pages on every platform.
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