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Yext Review
What do you like best about the product?
It loops in all platforms into one spot and allows us to have efficient program management. Very easy to use!
What do you dislike about the product?
When issues arise, it can be delayed getting a response from the team to resolve it.
What problems is the product solving and how is that benefiting you?
It allows us to manage hundreds of locations and the click of the button and have quick transition of information.
Sometimes very glitchy
What do you like best about the product?
I like the user friendliness and how you can change everything easily
What do you dislike about the product?
When it doesnt update my tabs and just takes me to the home screen
What problems is the product solving and how is that benefiting you?
Figuring out how to update tabs on website
Managing Reviews Made Simple
What do you like best about the product?
I like how I can access all my reviews at once. Our credit union has multiple locations so being able to have a central hub for them all is so helpful. I like that I can see when the review was, when we saw it, responded and the sentiment feature. I use it on a daily basis and it's helpful. Very easy to integrate and generally use.
What do you dislike about the product?
I would like to be able to have more control when downloading reviews. There are certain fields I don't need and it would save me a lot of time to customize what data fields I want. Also, when pulling reviews, I don't like that you can only see the 3 most recent reviews from Yelp. This ends up being very time consuming having to go to each location's Yelp page to try to find it. I would also find it helpful to have a screenshot of the review and response so it's equally I formatted and I don't have to pull it organically myself.
What problems is the product solving and how is that benefiting you?
Yext has streamlined our multi-location review management process in a big way. As a credit union with several branches, having a centralized dashboard where I can monitor, respond to, and analyze reviews across platforms is a huge time-saver. I especially value the timeline visibility—seeing when a review was posted, when we responded, and the sentiment—all in one place. I use it daily to stay on top of member feedback and identify trends quickly. It’s easy to use and integrates smoothly into our workflow.
Business advisor
What do you like best about the product?
Provides great insights which is extremely helpful for my role.
What do you dislike about the product?
Don't dislike the platform it's been working well for me.
What problems is the product solving and how is that benefiting you?
Helping support my customers w/ listing management, seo, and reputation management.
My experience with Yext has been positive so far.
What do you like best about the product?
The customer service (white glove service) is very helpful and friendly.
What do you dislike about the product?
The website could be formatted better. I wish you could preview your changes even after you submit them.
What problems is the product solving and how is that benefiting you?
My ability to edit a website on behalf of someone else.
very user friendly
What do you like best about the product?
it updates real time, and you can see your response as well as the one who left the review
What do you dislike about the product?
I have not had a bad experience so nothing to dislike at the moment.
What problems is the product solving and how is that benefiting you?
google review responses and knowing how to improve our customer care.
So far, so good
What do you like best about the product?
For me, the best part about Yext is the integrations into Google Business Profiles and the ability to auto generate responses via AI to written reviews.
What do you dislike about the product?
Customer service to migrate my account has been sub-par and took much longer than expected.
What problems is the product solving and how is that benefiting you?
It is helping to keep all our locations in one centralized place.
Fantastic platform
What do you like best about the product?
The interface is intuitive and simple to use.
What do you dislike about the product?
Nothing at all. The system is fantastic.
What problems is the product solving and how is that benefiting you?
Yext platform helps us navigate our online marketing and understand the analytics behind the numbers.
Easy way to communicate
What do you like best about the product?
Ease of use and the ability to access from phone or desktop
What do you dislike about the product?
Some settings can be better. ease of updating contact names, filtering through messages.
What problems is the product solving and how is that benefiting you?
No problems that I know of
Yext for Manaing Businesses
What do you like best about the product?
I can control the Google listings of all my businesses from one place
What do you dislike about the product?
Some of the naming conventions so not make sense for their uses
What problems is the product solving and how is that benefiting you?
I can upload a number of different elements once rather than individually
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