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More support needed
What do you like best about the product?
I like yext on the surface as a one stop tool but the deeper capabilities are not so obvious
What do you dislike about the product?
The explanation on features and power of the tool is missing
What problems is the product solving and how is that benefiting you?
It’s been a one stop for all reviews and information updates in the business
Efficient and Reliable Digital Presence Management
What do you like best about the product?
Yext makes it easy to manage accurate, consistent business information across all major platforms from one dashboard. It saves us time, improves visibility, and ensures our customers always get the right info—no matter where they find us. A great tool for any multi-location brand!
What do you dislike about the product?
I have not personally experienced any issues with Yext.
What problems is the product solving and how is that benefiting you?
timesaving, ease of use
Spreading my wings with Yext
What do you like best about the product?
Yext has allowed me to create a compliant online presence for my heavily regulated role with a Top Financial firm. Coming in, I was worried that compliance would prevent any type of Social Media profile to broadcast my updates as i progress through my career. Yext has created a myspace style approach to this! It has been super easy to use and I look forward in leveraging the platform as another marketing channel.
What do you dislike about the product?
There hasn't been a function that i have had issues with so far and don't see that happening.
What problems is the product solving and how is that benefiting you?
Yext solves all digital governance issues for me by being the middle man between myself wanting a LinkedIn profile and Merrill Lynch wanting everything that I place online to be compliant and safe for the company.
A Powerful Tool to Boost Your Online Presence
What do you like best about the product?
I appreciate Yext's ability to pull in customer reviews from multiple sources. It's made reputation managment much easier and more efficient.
What do you dislike about the product?
What I don’t like about Yext is that I don’t always receive email notifications when someone posts a review. This makes it easy to miss new customer feedback unless I manually check the platform.
What problems is the product solving and how is that benefiting you?
Yext is solving the problem of inconsistent business information across multiple online platforms. Before using Yext, I had to update each directory or review site manually, which was time-consuming and prone to errors. With Yext, all my listings are synced from one place, which saves time and ensures accuracy across Google, Facebook, Yelp, and more. This has helped improve our online visibility, customer trust, and ultimately, foot traffic and sales.
Sometimes inconsistent with user experience, but very good support
What do you like best about the product?
The support staff is very helpful and timely.
What do you dislike about the product?
It is sometimes hard to use because edits sometimes do not populate, and you cand save them for later.
What problems is the product solving and how is that benefiting you?
The problem with website edits not populating.
easy to navigate
What do you like best about the product?
The ability to manage multiple locations in one spot
What do you dislike about the product?
nothing so far, still new. But perhaps an option to view profile as it would appear to people searching
What problems is the product solving and how is that benefiting you?
the ability to manager google reviews and page details for multiple locations
Overall experience is good and very user friendly.
What do you like best about the product?
The ability to configure reports to a specific region.
What do you dislike about the product?
I wish the reports would stay configured and stay on my dashboard.
What problems is the product solving and how is that benefiting you?
gaining knowledge on where the opportunities are within specific locations, regions
Efficient Platform
What do you like best about the product?
The automated reports to different business units are a efficient time-saving platform to monito google reviews for different store locations
What do you dislike about the product?
Bulk editing/or the option of responding to 30 or more reviews at the same time is not available in the platform
What problems is the product solving and how is that benefiting you?
managing google pages for retail locations
Easy to use and all of our stores in one location
What do you like best about the product?
The best part is that all major review sites are tracked and for each of our Franchise owner's stores are located all in one location. Makes it very easy to keep up with our own reviews and being able to respond to any review accordingly.
What do you dislike about the product?
So far, I honestly can't say that I have anything negative to say about it!
What problems is the product solving and how is that benefiting you?
It's been easier to locate negative remarks about our company, and we've been able to respond with how we're working to fix their situation and hopefully either get the negative remark removed, or at the least we've shown that we made effort to help correct the issues at hand.
Great System
What do you like best about the product?
Yext makes it simple to view and respond to reviews. The dashboard is easy to navigate.
What do you dislike about the product?
No downsides to Yext! The program is user friendly, and does everything advertised.
What problems is the product solving and how is that benefiting you?
Yext helps by having everything housed in one user friendly platform.
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