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The insights this platform is vital to any industry
What do you like best about the product?
Up to date information, ranges can go from one day to multiple years! Soon much data collected its incredible
What do you dislike about the product?
Downside is sometimes it takes the next day results to load 24 hrs later ex. if I want to see the change in my yext score from yesterday..it may not be avaliable to me yet
What problems is the product solving and how is that benefiting you?
Telling me what is going right and wrong in my locations in real time. Able to adjust coach and better performance on a daily basis. More sales better people is how I benefit
Yext is easy to navigate and have specialists ready to assist but the approval process can be long
What do you like best about the product?
Easy to navigate and it is an effective way to see your entire virtual presence in one coherent location
What do you dislike about the product?
The approval time to make changes can be frustrating. Also, when you make formatting changes within the editing function, it does not always publish as expected
What problems is the product solving and how is that benefiting you?
Yext helps to connect our teams entire online presence. That helps us cross-manage multiple virtual platforms in a coherent way
Love Yext
What do you like best about the product?
The best part about Yext is the customer service. Every time I have a question or need help, the Yext help desk is the best help desk i've worked with.
What do you dislike about the product?
I wish there was an undo and redo button on Yext
What problems is the product solving and how is that benefiting you?
We are trying to maintain a digital presence for Financial Advisors and Yext helps that
Understanding your Customer
What do you like best about the product?
Yext automates creating media related web sites that allow for uniform distrubution of media and activities.
What do you dislike about the product?
It is startlingly obvious that analyst functions are missing from the interface between Yext and this customer. vocabulary is missing ie entity is a ward location - not a ward as multible wards can meet in one location. the soft ware is not intuitive - most users are low level. our most important function is to maintain the entity/ward location information. i have to intuitively know that knowledge leads to entity and that i need to click on locations to find the old page that was titled entity. why has no one made a master icon list with a button leading directly to ward location? our second most import function is to respond to web comments on our wards. social? reviews? both are glitchy sections. first few times i went to reviews it just returned error messages. as a user the site is overly complicated for the typical LDS support person.
What problems is the product solving and how is that benefiting you?
see comments in first question.
Easy to Use!
What do you like best about the product?
Very easy to use, helpful instructions, quick approval process.
What do you dislike about the product?
Reviewing your changes is hard to understand.
What problems is the product solving and how is that benefiting you?
Easy to update team websites
Good for basic web editing with limited functionality
What do you like best about the product?
Good for basic web editing with simple and clear layout.
What do you dislike about the product?
Limited functionality and clunky white glove service process for more involved editing.
What problems is the product solving and how is that benefiting you?
Easy web design and online presence.
Yext is User Friendly and Very Helpful
What do you like best about the product?
I like the ease of use of Yext and that it has a very streamline user interface.
What do you dislike about the product?
There is almost too much information which can sometimes be intimidating and cumbersome to search through.
What problems is the product solving and how is that benefiting you?
It is helping us help customers see what shops look like prior to visiting.
Yext experience
What do you like best about the product?
The information provided, get to know my customers
What do you dislike about the product?
Nothing really, im completly happy using yext
What problems is the product solving and how is that benefiting you?
By getting to know how my customers think, I can improve areas in my business
Great Central place to view and confirm information
What do you like best about the product?
What I like about Yext is the simplicity. The ability to have all mediums in one setting, from Google, Apple, Yelp, Facebook, all in one setting to adjust hours and have them flow into the correct systems. It makes things a lot easier when it comes to ensuring that these mediums are syncing correctly.The implementation of the system is amazing to view all these items in one spot. Customer support is very responsive and mindful in making sure that these items are addressed. I frequently use Yext to check the system to confirm that the integration of the platforms are up-to-date.
What do you dislike about the product?
Sometimes the issue is when there are multiple changes, it can lock up updates for certain platforms like Apple Maps or Google Maps. Outside of that, all is well.
What problems is the product solving and how is that benefiting you?
Yext is solving problem through their Digital Experience Platform and keeping up with multiple locations. It makes it easy to review information but also confirm if something is reported incorrectly.
Authorized Retailer
What do you like best about the product?
I love that its a one stop shop to mange 170 Locations that I'm in charge of. Helps streamline SEO top notch.
What do you dislike about the product?
Unfortunately I'm a third party vendor under Verizon so I dont have full access to the platform. I often have to open a ticket to Verizon then it passes to Yext. Its frustrating at times because we should have the full access.
What problems is the product solving and how is that benefiting you?
One post to all my locations is awesome. I get to streamline all the google posting with the click of one button for all locations.
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