RingCentral
RingCentralReviews from AWS customer
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Seamless Experience and Voicemail Texts Make It a Winner
What do you like best about the product?
Seamless experience and voicemail texts.
What do you dislike about the product?
There is nothing that I don't like about the service.
What problems is the product solving and how is that benefiting you?
Ringcentral has been great at fixing all problems anytime I've called
Outstanding Customer Service, Great Product
What do you like best about the product?
Customer Service is always friendly and helpful
What do you dislike about the product?
Enabling the text messaging feature is a bit daunting
What problems is the product solving and how is that benefiting you?
Before we started using RingEx, we only had a single phone number, so I was responsible for answering every call. Now, customers are able to reach employees directly, which has made communication much more efficient.
User-Friendly with Great Voicemail Features, But Holiday Updates Are Tedious
What do you like best about the product?
easy to use system with our staff - love the feature being able to have voicemails sent to email formate
What do you dislike about the product?
the hardest part about the system is when I have to change the voicemail messages for holiday times . there are so many steps involved
Also I still have figured out how to change the on hold music when transferring to specific extenstions
Also I still have figured out how to change the on hold music when transferring to specific extenstions
What problems is the product solving and how is that benefiting you?
Recently I called that no all our voice mail messages are being transcribed into email format . Unsure why this is happening
Seamless CRM Integration Makes All the Difference
What do you like best about the product?
Integration to my CRM and call transportation
What do you dislike about the product?
the sms cap, hope to get unlimited texts soon
What problems is the product solving and how is that benefiting you?
call queue, mass text with my crm
User Friendly and Easy to Use
What do you like best about the product?
Ring Central is straightforward to use and provides a variety of features, including texting, faxing, and phone calls, among others.
What do you dislike about the product?
I’m not happy that the fax history disappears after a certain period. It would be better if the records stayed available for longer.
What problems is the product solving and how is that benefiting you?
Ring Ex has been helpful for me because it allows me to make calls from my work number directly on my computer, even when I am not near my phone. The text feature also enables me to connect with more patients, making communication much easier.
Easy to use but lacks useful features
What do you like best about the product?
it is easy to use and easy to update. we use it for our oncall rota
What do you dislike about the product?
it is very basic and doesn't offer video calling or an option to view the number ringing if you miss the call
What problems is the product solving and how is that benefiting you?
it is our source of providing our on call rota making it an easy process for clients to call through
Happy customer
What do you like best about the product?
Customer service has been a good experience. I'm also really happy with the app and how easy it is to use.
What do you dislike about the product?
Dashboard can be a little confusing at but once you get used to the layout it works well.
What problems is the product solving and how is that benefiting you?
Everything has been good. We had this service for over 8 years.
Ring Central Experience Review
What do you like best about the product?
The interface and easy access to its call reports
What do you dislike about the product?
The customer service team does take some time to respond to inquiries/requests I have
What problems is the product solving and how is that benefiting you?
Inbound and outbound phone calls from our entire agency are handled through their platform
Been a Ring Central user for years
What do you like best about the product?
We appreciate the AI feature and the summaries it provides. Texting and SMS are essential for our work, and we rely on RC throughout the day. It's extremely easy to use, whether on a mobile device or a computer. I particularly enjoy using the desktop app. The user guide is also quite helpful, offering clear instructions on how to navigate the platform.
What do you dislike about the product?
I don't have any real dislikes. The product offers a wide range of features. They only "down side" is if you need tech support it is hit or miss depending on the rep you get.
What problems is the product solving and how is that benefiting you?
It allows us to reach out to our current customers and also connect with potential new clients.
RingEx is very flexible comms platform. I've setup 15 contact center very easily using IVR editor
What do you like best about the product?
The ease of use and rapid implementation were impressive, allowing our employees to adapt quickly with minimal training. The platform offers many features, including video, voice, messaging, and integration capabilities. Additionally, the support team is both knowledgeable and highly responsive. I also frequently of use the support button to ask for support if I have some queries
What do you dislike about the product?
If you lack basic VOIP experience, the initial setup can feel overwhelming. I understand that some integrations naturally require effort, but occasional call quality issues may affect reliability. Additionally, I found that the live reports and analytics could use more context and would benefit from being more user-friendly, especially for those not technically inclined.
What problems is the product solving and how is that benefiting you?
They have addressed all our challenges, particularly in managing communication channels by bringing voice, video, and messaging together, and streamlining our tools into a single platform. This consolidation eliminates the need for separate applications and makes it much easier for teams to stay connected in the office or remotely. The most significant benefits we've experienced include increased team productivity, quicker customer response times, and reduced IT overhead, as we no longer have to manage multiple communication tools.
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