RingCentral
RingCentralReviews from AWS customer
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RingCentral RingEx great features
What do you like best about the product?
The all in one platform and AI assistant. Easy implementation. Great 24/7 customer support.
What do you dislike about the product?
Nothing. Everything is great. My clients are very happy and my life is easier without having to provide constant support.
What problems is the product solving and how is that benefiting you?
Communications of different device types anytime, all the time.
Effortless Administration Makes Management a Breeze
What do you like best about the product?
As an administrator, I find it straightforward to use. Adding new users and deleting them is a simple process, and creating groups is also easy to manage.
What do you dislike about the product?
The process of adding a new physical phone for users, or switching devices, can be confusing at times.
What problems is the product solving and how is that benefiting you?
The call management feature with groups helps reduce disruptions, which is especially important for our business since we handle a high volume of calls.
User-Friendly App, But Online Search and Reports Need Improvement
What do you like best about the product?
App is easy to use. Customer services helps.
What do you dislike about the product?
Online is hard to find what you're looking for. Reports need to be customizable
What problems is the product solving and how is that benefiting you?
Able to connect with staff easily and transfer phones easily
Effortless to Use and Implement
What do you like best about the product?
The ease of use and implementation. The texting has been a game changer for our business. Customer Support is so responsive and quick to get back to you and resolve your issue.
What do you dislike about the product?
Some of the issues we have are the language barrier with support on some occasions.
What problems is the product solving and how is that benefiting you?
Multiple ways to communicate with our customers to be able to communicate best with them and on their time.
Effortless Setup and Superior Features—A Major Upgrade from Traditional Phone Systems
What do you like best about the product?
Setup was easy, and training was a breeze. As we've added new employees, it is easier to add them than our old, traditional phone system. We're also able to improve our customer support through the use of a calling queue, something our previous system was going to charge more for, with less features.
What do you dislike about the product?
So far we have not found an issue, especially when compared to our old phone system.
What problems is the product solving and how is that benefiting you?
We were unable to answer a lot of the calls to our customer support through our older, traditional phone system. RingCentral has made this easy to use, and change as needed.
Effective but Overly Complicated
What do you like best about the product?
It works. Lot's of features. Video is good.
What do you dislike about the product?
Overly complicated in many ways. To much latency when using a mobile device.
What problems is the product solving and how is that benefiting you?
Very scaleable.
Exceptionally Simple Setup with Outstanding Support
What do you like best about the product?
I have been using RingEX for a year at my law firm primarily for calls and chats. I love how simple and easy the setup process was, largely thanks to the superb customer service that guided me every step of the way. This transition from a previously terrible phone service to RingEX has been problem-free and wonderful. RingEX offers all the features I need, including IM, calling and voicemail, and AI summaries, which I find incredibly useful in my daily operations. The platform effectively fulfills all my communication needs without requiring any additional software. RingEX stands out for its reliability and effectiveness, making it a perfect fit for my business. Its performance is commendable, and having such a seamless experience is why I would never consider leaving RingEX, unlike my previous vendor, 8x8. My satisfaction with RingEX is so high that I would rate my likelihood of recommending it to others a full 10 out of 10. There is nothing I would change about it, illustrating its robust capability in meeting our business requirements entirely.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I find RingEX resolves our previous phone service issues, offering wonderful, problem-free calling and chat solutions for our law firm.
Easy to Use and Implement, But Support Needs Improvement
What do you like best about the product?
Ease of use and implementation. Onboarding additional users is easy too
What do you dislike about the product?
It can be very difficult to get support.
What problems is the product solving and how is that benefiting you?
It has lowered our cost for our call center and it super easy to onboard new users.
Super Easy to Use, But Reporting Needs Improvement
What do you like best about the product?
Easy of use. Being able to find things fast and easy.
What do you dislike about the product?
Basic reporting, unable to get all details needed.
What problems is the product solving and how is that benefiting you?
Allowing us to get intake calls fast and easy
User-Friendly UI and Great Support, Minor Annoyances
What do you like best about the product?
UI is very good, user friendly. Easily manageable. Support team is good as well.
What do you dislike about the product?
The size of dail pad. Why it needs to be this big? It becomes a bit difficult to navigate on your website.
What problems is the product solving and how is that benefiting you?
Having fax, call, and video features all integrated in one platform is very convenient.
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