SearchUnify Enterprise Search
SearchUnifyReviews from AWS customer
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Great customer service
What do you like best about the product?
The team at SearchUnify is super helpful. Whether it's helping with integration or teaching new features, I'm thankful for their help and onboarding.
What do you dislike about the product?
The UI could potentially be improved to increase ease of use.
What problems is the product solving and how is that benefiting you?
Federated seach
Great company and Product
What do you like best about the product?
The Product is grwat, allowing Search results from different sources.
The team are very professional and also willing to help and do extra efforts to make the customer happy.
The team are very professional and also willing to help and do extra efforts to make the customer happy.
What do you dislike about the product?
Some actions/logs are hidden 'under the hood' and you need Searchunify team to help. They do help but it make things slower.
Also upgrading is not easy and requires SearchUnify team' help too.
Also upgrading is not easy and requires SearchUnify team' help too.
What problems is the product solving and how is that benefiting you?
Searching from different systems and showing it in Salesforce Community and Salesforce Case page too.
SearchUnify Review
What do you like best about the product?
Innovative product; Customer Success Rep responsive and passionate about supporting us, the client
What do you dislike about the product?
Lacks robust reporting; Implementation was challenging given the complexity of our needs
What problems is the product solving and how is that benefiting you?
Curating content from mutliple content sources and serving up to end users with convenience
Unified approach for driving customer service
What do you like best about the product?
The support for intergrating all kind of knowledge sources and LLM's making it possible to search relevant results.
What do you dislike about the product?
The metrics can be customized as per the use case.
What problems is the product solving and how is that benefiting you?
The tracking of customer experience via the support portal.
Making decisions on the focus areas for knowledge both for customers and engineers.
Making decisions on the focus areas for knowledge both for customers and engineers.
Developing dynamic content services through collaboration and technology.
What do you like best about the product?
Highly customizable software
Responsive teams
Responsive teams
What do you dislike about the product?
Data overload
Analytics and configuration tools can be overly complex
Analytics and configuration tools can be overly complex
What problems is the product solving and how is that benefiting you?
Combining content sources into one search experience. Enables our customers to self serve.
Refreshingly easy to use
What do you like best about the product?
Very powerful tool that has been easy to dive into. The customer service team at SearchUnify makes themselves very available for ad-hoc dives into functionality. I love the Search Analytics dashboard -- the deflection numbers are straightforward and a breeze to report on. Our support analysts very much prefer the Knowbler content creation user interface.
What do you dislike about the product?
I'm sure there is functionality we haven't tapped into yet. But, everything we are ready for, the team has been able to provide.
What problems is the product solving and how is that benefiting you?
Federated search, knowledge content creation, self-service success reporting
Has potential, but difficult to manage
What do you like best about the product?
Lynette and Mohit have been very helpful.
What do you dislike about the product?
It involves a lot of components, which require time and effort to use, especially for first-time users.
What problems is the product solving and how is that benefiting you?
SearchUnify helps the company to improve our case deflection
Very responsive team
What do you like best about the product?
The implementation and customer success teams are very responsive. We are new to the tool. However, whenever we have questions or issues, the team acts es the experience
What do you dislike about the product?
Requires pretty regular tweaking and monitoring to keep improving deflection
What problems is the product solving and how is that benefiting you?
providing unified search experience so users are not having to navigate to multiple repositories
Innovative and excellent customer support.
What do you like best about the product?
What I like most about SearchUnify is how accurate and fast the search results are. It really understands the context behind queries, not just keywords, which makes it much easier for users to find exactly what they’re looking for. We haven't been able to implement the more robust search functions that SearchUnify provides yet - but our testing of them has been very successful. Overall, it's made our support and knowledge management processes much smoother.
What do you dislike about the product?
One area that could use improvement is the initial setup and configuration. I'm a fairly decent web developer and I live for well written documentation - but it can be a bit complex to configure, especially if you're integrating multiple content sources. There’s definitely a learning curve, and it takes some time to fully customize everything the way you want. That said, once it's set up, the performance and results are solid. We can't wait to take full advantage of the many features SearchUnify has.
What problems is the product solving and how is that benefiting you?
As I've mentioned earlier - we haven't implemented the Cognitive Search in its full potential yet for customers to use - but in our testing - SearchUnify is helping us solve the problem of poor content discoverability. We've always had difficulty with limiting our search to keyword based searches. The results with extra search tuning brings up the articles we think are relevant - but that doesn't necessarily mean that our customers find them useful. But in our testing, we've seen that the results are more relevant and personalized which saves a lot for both myself and (hopefully) our customers. The solution we're currently using does help with content gap analysis though. The admin dashboard provides a pretty user friendly analysis for searches with no results, searches with results but no clicks, and other categories. Our technical writers use this tool to determine gaps in our content that may better serve customers with updates and new articles.
Optimizing Search Capabilities: Evolving Features and (Mostly) Seamless Integration
What do you like best about the product?
SearchUnify stands out by offering a streamlined and intuitive user experience, making each search interaction smooth. The process of setting it up is commendable, enabling users, including those lacking extensive technical knowledge, to operate and leverage the system efficiently. Its wide array of features renders it flexible and multifaceted, aligning effectively with diverse business requirements and scenarios.
A major advantage of employing SearchUnify is the ease with which it integrates. It harmonizes seamlessly with various platforms and systems, diminishing the challenges and time typically spent on amalgamating search solutions. Such flexibility and compatibility render it a preferred choice for entities aiming to bolster their search functionalities adeptly.
Moreover, its utilization has been maximized owing to a meticulously designed user interface and array of features. Consistent refinements and enhancements ensure the platform’s uninterrupted performance and its alignment with the continuously advancing search requisites and technologies.
The domain of customer assistance is another segment where SearchUnify outperforms. The agility and proficiency of the support crew play a crucial role in addressing concerns and inquiries swiftly, assuring negligible interruptions and sustaining the workflow. The steadfast support builds a foundation of confidence and dependability among its user base.
A major advantage of employing SearchUnify is the ease with which it integrates. It harmonizes seamlessly with various platforms and systems, diminishing the challenges and time typically spent on amalgamating search solutions. Such flexibility and compatibility render it a preferred choice for entities aiming to bolster their search functionalities adeptly.
Moreover, its utilization has been maximized owing to a meticulously designed user interface and array of features. Consistent refinements and enhancements ensure the platform’s uninterrupted performance and its alignment with the continuously advancing search requisites and technologies.
The domain of customer assistance is another segment where SearchUnify outperforms. The agility and proficiency of the support crew play a crucial role in addressing concerns and inquiries swiftly, assuring negligible interruptions and sustaining the workflow. The steadfast support builds a foundation of confidence and dependability among its user base.
What do you dislike about the product?
While SearchUnify is laden with benefits, there are elements that warrant refinement. The extensive features can seem daunting to some, causing an elevated learning phase, especially for those new to sophisticated search tools. Streamlining and enhancing the intuitiveness of accessing features would uplift user engagement and ease of use. Additionally, there’s room for enrichment in areas like analytics and journey maps, which currently fall short of some competing solutions.
The integration process can sometimes vary in smoothness, contingent upon the pre-existing systems. Some units may encounter hurdles embedding SearchUnify within their unique settings, requiring supplementary endeavors and assets to realize smooth operations. A more coherent and adaptable approach to implementation across different environments could help overcome such hindrances.
The integration process can sometimes vary in smoothness, contingent upon the pre-existing systems. Some units may encounter hurdles embedding SearchUnify within their unique settings, requiring supplementary endeavors and assets to realize smooth operations. A more coherent and adaptable approach to implementation across different environments could help overcome such hindrances.
What problems is the product solving and how is that benefiting you?
Our organization primarily employs SearchUnify to integrate varied knowledge bases, creating a fluid link among disparate data reservoirs. This guarantees users a unified access point to a comprehensive information array via one search action, enhancing the speed and ease of data retrieval. Moreover, we utilize the tuning capability to hone search outcomes, making certain that user queries match precisely with their search intent. Particular pieces of content are prioritized to surface promptly, thereby enhancing the pertinence of search findings.
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