SearchUnify Enterprise Search
SearchUnifyReviews from AWS customer
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Enabled Fed search using Search Unify
What do you like best about the product?
Appreciate the responsiveness and the way they conduct the business
What do you dislike about the product?
Facing hiccups during production releases.
What problems is the product solving and how is that benefiting you?
Case deflection
Nice application for quick implemenation cum user adoption
What do you like best about the product?
The benefits it brings on to the table with short implementation
What do you dislike about the product?
Some of the underlying implementations causes delay in response / improper UI for admins etc.
What problems is the product solving and how is that benefiting you?
Case Provides an ability to search and filter the results to end users for self solving their freequeently occurring issues instead of raising a support ticket and waiting for an aganet to respond.
Great customer service
What do you like best about the product?
The team at SearchUnify is super helpful. Whether it's helping with integration or teaching new features, I'm thankful for their help and onboarding.
What do you dislike about the product?
The UI could potentially be improved to increase ease of use.
What problems is the product solving and how is that benefiting you?
Federated seach
Great company and Product
What do you like best about the product?
The Product is grwat, allowing Search results from different sources.
The team are very professional and also willing to help and do extra efforts to make the customer happy.
The team are very professional and also willing to help and do extra efforts to make the customer happy.
What do you dislike about the product?
Some actions/logs are hidden 'under the hood' and you need Searchunify team to help. They do help but it make things slower.
Also upgrading is not easy and requires SearchUnify team' help too.
Also upgrading is not easy and requires SearchUnify team' help too.
What problems is the product solving and how is that benefiting you?
Searching from different systems and showing it in Salesforce Community and Salesforce Case page too.
SearchUnify Review
What do you like best about the product?
Innovative product; Customer Success Rep responsive and passionate about supporting us, the client
What do you dislike about the product?
Lacks robust reporting; Implementation was challenging given the complexity of our needs
What problems is the product solving and how is that benefiting you?
Curating content from mutliple content sources and serving up to end users with convenience
Unified approach for driving customer service
What do you like best about the product?
The support for intergrating all kind of knowledge sources and LLM's making it possible to search relevant results.
What do you dislike about the product?
The metrics can be customized as per the use case.
What problems is the product solving and how is that benefiting you?
The tracking of customer experience via the support portal.
Making decisions on the focus areas for knowledge both for customers and engineers.
Making decisions on the focus areas for knowledge both for customers and engineers.
Developing dynamic content services through collaboration and technology.
What do you like best about the product?
Highly customizable software
Responsive teams
Responsive teams
What do you dislike about the product?
Data overload
Analytics and configuration tools can be overly complex
Analytics and configuration tools can be overly complex
What problems is the product solving and how is that benefiting you?
Combining content sources into one search experience. Enables our customers to self serve.
Refreshingly easy to use
What do you like best about the product?
Very powerful tool that has been easy to dive into. The customer service team at SearchUnify makes themselves very available for ad-hoc dives into functionality. I love the Search Analytics dashboard -- the deflection numbers are straightforward and a breeze to report on. Our support analysts very much prefer the Knowbler content creation user interface.
What do you dislike about the product?
I'm sure there is functionality we haven't tapped into yet. But, everything we are ready for, the team has been able to provide.
What problems is the product solving and how is that benefiting you?
Federated search, knowledge content creation, self-service success reporting
Has potential, but difficult to manage
What do you like best about the product?
Lynette and Mohit have been very helpful.
What do you dislike about the product?
It involves a lot of components, which require time and effort to use, especially for first-time users.
What problems is the product solving and how is that benefiting you?
SearchUnify helps the company to improve our case deflection
Very responsive team
What do you like best about the product?
The implementation and customer success teams are very responsive. We are new to the tool. However, whenever we have questions or issues, the team acts es the experience
What do you dislike about the product?
Requires pretty regular tweaking and monitoring to keep improving deflection
What problems is the product solving and how is that benefiting you?
providing unified search experience so users are not having to navigate to multiple repositories
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