Sold by: SearchUnify
SearchUnify is a leading unified cognitive platform that powers a suite of AI products - including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Community Helper, Knowbler (Knowledge Enabler), and Escalation Predictor - which make for a future-proof support ecosystem. An analyst and award winning platform, SearchUnify has been named a Leader in the 2024 Data Quadrant Report by SoftwareReviews, a Leader by IDC in the 2023 Knowledge Discovery Software Marketscape and a Strong Performer in The Forrester Wave™ : Cognitive Search, Q3 2021 and is recognized by industry leaders including TSIA and G2.
Overview
SearchUnify Cognitive Search enables support teams to solve more customer queries faster, improves findability of case resolving content, and drives knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
Key features include It unifies disparate content sources to ensure effortless and easy access to the most relevant information regardless of its location. SearchUnify harnesses the power of ML algorithms to continuously learn and automatically tune itself to contextually rank the most relevant and personalized search results. The beauty of SearchUnify predictive search is that it anticipates the needs of a user by making suggestions related to their queries while they type in the search bar. It displays rich snippets based on the context of the query and extrapolates a succinct/crisp answer right on the results page, thus taking your end-users a step closer to relevant information. Its insights engine decodes how customers think and generates rich insights into user behavior, intent, and problems. This additional information empowers the team to meet customer expectations and stay ahead of the curve at all times.
Highlights
- Unified Access to Enterprise Information with OOTB Support for 60+ Data Sources and Options for Integrating with Multiple Custom APIs
- Role Based Relevance & Personalization, Intelligent Spell Check, Synonym & Acronym Recognition
- Rich analytics to identify Content Gaps, KPIs like Case Deflection and Engagement , Search Trends, Top Conversions etc.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
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Dimension | Cost/request |
|---|---|
Upto 100K Searches per month | $0.025 |
Upto 200K Searches per month | $0.015 |
Upto 300K Searches per month | $0.01 |
Vendor refund policy
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Email, Online and Chat support support@searchunify.com
AWS infrastructure support
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Customer reviews
0 ratings
0 AWS reviews
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88 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Kristie M.
Very helpful
Reviewed on Sep 26, 2025
Review provided by G2
What do you like best about the product?
Search Unify has a helpful customer success and support team that is responsive and always trying to help meet our unique needs. They are adding a lot of AI capabilities to help make their product more effective and efficient -- it's not even the same product that it was a couple of years ago. It has been an essential component to make our LMS resources searchable in our org's Salesforce Community.
What do you dislike about the product?
I think the software UI could be more user friendly, but this was also the first SEO I've used on the backend so my learning curve was steep. It used to require a lot of manual time to maximize the search capabilities, but that has really changed with their GPT search.
What problems is the product solving and how is that benefiting you?
They make our LMS resources searchable in our Salesforce customer Community
Staffing and Recruiting
Always willing to meet us where we need
Reviewed on Sep 11, 2025
Review provided by G2
What do you like best about the product?
The team has consistently shown flexibility and partnership in the way they support us. Whether it’s tailoring solutions to our specific needs or equipping us with the right information so we can manage things independently, they strike the perfect balance. They’re also highly responsive and kind, always ready to step in during urgent situations. Overall, they feel like a true business partner rather than just a vendor.
What do you dislike about the product?
Room for improvement could be more availability to do things myself.
What problems is the product solving and how is that benefiting you?
It’s helping us bring all of our documentation sources together into a single, unified experience. Instead of customers needing to search across different places, everything is presented in one easy-to-access interface. This not only makes it simpler for customers to find what they need, but it also improves consistency and saves time on both sides.
Tilly C.
Fantastic implementation team
Reviewed on Jul 15, 2025
Review provided by G2
What do you like best about the product?
We have had an almost-seamless experience implementing Search Unify into our operations and have been impressed by the customer service and speed at which the implementation team operate, respond and fix. They are fantastic to partner with.
What do you dislike about the product?
There were a couple of instances where an answer or investigation was delayed due to a 3rd party business blocker, however the SearchUnify team handled this professionally and quickly - it does not reflect poorly on them at all.
What problems is the product solving and how is that benefiting you?
Joining two or more sources up for our customers through one platform
Computer & Network Security
A federated search solution that is a perfect fit for Support Organizations
Reviewed on Jun 20, 2025
Review provided by G2
What do you like best about the product?
Search Unify effectively combined content from Documentation, Knowledge Base Articles, Forum Discussions, Blogs, and other sources to simplify our customer experience. This helps them come to one place and find the correct answer every day, regardless of where the content is posted. They also helped integrate it into our case creation flow so every case is created after a search of resources. This is also a resource that our support agents regularly use to find resources to share with customers.
Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.
They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.
Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature.
Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.
They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.
Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature.
What do you dislike about the product?
We encountered a few challenges with indexing the ticketing platform. It turns out the rate limit from that provider is relatively low. The SearchUnify team was able to fine-tune and optimize their indexing to keep everything running smoothly.
What problems is the product solving and how is that benefiting you?
It's bringing together all of the resources maintained by multiple teams into one place for our customers to find them. They also provide us with actionable insights on searches that yield no results and those with a low success rate. These insights enable us to develop new resources that we know will have a positive impact on our customers.
khalid p.
An efficient unified search drives case deflection and elevates the customer experience
Reviewed on May 22, 2025
Review provided by G2
What do you like best about the product?
In addition to serving as a search engine, the platform offers actionable insights into search results and user activity—enabling smarter strategies to enhance the user experience. It also leverages GenAI to deliver personalized suggestions based on query prompts, further elevating the user experience.
What do you dislike about the product?
I haven’t encountered any significant issues so far. The overall experience has been smooth and aligned with my needs.
What problems is the product solving and how is that benefiting you?
SearchUnify Cognitive Search helps streamline information discovery by delivering relevant, contextual results across multiple content sources. It reduces time spent searching, increases case deflection, and empowers both support teams and end users with quicker access to accurate information—ultimately enhancing productivity and improving the overall user experience