Sold by: SearchUnify
SearchUnify is a leading unified cognitive platform that powers a suite of AI products - including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Community Helper, Knowbler (Knowledge Enabler), and Escalation Predictor - which make for a future-proof support ecosystem. An analyst and award winning platform, SearchUnify has been named a Leader in the 2024 Data Quadrant Report by SoftwareReviews, a Leader by IDC in the 2023 Knowledge Discovery Software Marketscape and a Strong Performer in The Forrester Wave™ : Cognitive Search, Q3 2021 and is recognized by industry leaders including TSIA and G2.
4.5
Overview
SearchUnify Cognitive Search enables support teams to solve more customer queries faster, improves findability of case resolving content, and drives knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
Key features include It unifies disparate content sources to ensure effortless and easy access to the most relevant information regardless of its location. SearchUnify harnesses the power of ML algorithms to continuously learn and automatically tune itself to contextually rank the most relevant and personalized search results. The beauty of SearchUnify predictive search is that it anticipates the needs of a user by making suggestions related to their queries while they type in the search bar. It displays rich snippets based on the context of the query and extrapolates a succinct/crisp answer right on the results page, thus taking your end-users a step closer to relevant information. Its insights engine decodes how customers think and generates rich insights into user behavior, intent, and problems. This additional information empowers the team to meet customer expectations and stay ahead of the curve at all times.
Highlights
- Unified Access to Enterprise Information with OOTB Support for 60+ Data Sources and Options for Integrating with Multiple Custom APIs
- Role Based Relevance & Personalization, Intelligent Spell Check, Synonym & Acronym Recognition
- Rich analytics to identify Content Gaps, KPIs like Case Deflection and Engagement , Search Trends, Top Conversions etc.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/request |
|---|---|
Upto 100K Searches per month | $0.025 |
Upto 200K Searches per month | $0.015 |
Upto 300K Searches per month | $0.01 |
Dimensions summary
You pay based on how many searches you run each month. The three options set different monthly search ceilings: up to 100K, up to 200K, and up to 300K searches. These are usage tiers, not add-ons, so you choose the one that matches your expected monthly search volume. Each higher tier raises the search ceiling. Pricing scales with the volume band you select rather than by number of users or features. All tiers deliver the same core enterprise search capability; only the monthly search allowance changes between them.
Top-of-mind questions for buyers
A search is a single query request sent to the platform. Each time a user submits a query, it counts as one search against your monthly allowance. The platform meters these query requests, and your tier sets the ceiling for how many you can run each month.
Your tier sets a monthly search ceiling. Once you reach it, you have hit the limit for that plan. To handle more monthly queries, you move to a plan with a higher ceiling. The specifics of overage handling are not stated, so confirm with the vendor.
No. Pricing is driven only by monthly search volume, not by user count or connectors. You can connect multiple content sources and role-based users without changing the price. The single factor that determines your tier is how many search requests you run each month.
www.searchunify.com
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email, Online and Chat support support@searchunify.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Alexej W.
Exceptional Search & AI Agent Integration underlined by Outstanding Onboarding and Hypercare
Reviewed on Aug 26, 2026
Review provided by G2
What do you like best about the product?
Exceptional Search and AI Agent integration paired with an intuitive, user-friendly UI. The onboarding experience was outstanding from start to finish—thoroughly prepared, flawlessly executed, and backed by attentive hypercare support post-go-live.
What do you dislike about the product?
Nothing - I have not found yet any negative points.
What problems is the product solving and how is that benefiting you?
Implement centralized federated search across all knowledge repositories to provide customers with a single source of truth. Integrate an AI-powered assistant to guide users toward instant self-service solutions and streamline ticket submission, directly contributing to reduced ticket volume.
Computer Software
Integrated Support Agent Boosts Customer Self-Service
Reviewed on Aug 24, 2026
Review provided by G2
What do you like best about the product?
The Support Agent integrated into our Support Portal. The launch of this feature has coincided with a consistent drop in new case volume, suggesting an increase in our Customer Self-Service functionality.
What do you dislike about the product?
Reporting Capabilities. I've found SearchUnify's reporting dashboards to be either difficult to use (in the case of the Admin Panel) or useless (in the case of the Knowbler panel which isn't correctly tracking KB article links)
What problems is the product solving and how is that benefiting you?
It is solving a customer self-service problem.
Konrad K.
Control Over Search Logic, Challenging Deployment
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
I like the ability to control many aspects of the results logic through an admin panel. As an experienced IT professional, it's very important for me to have as much control over a product as possible. Also, the team is very responsive and willing to work through any issue or feature request. They also provide RCAs for issues which is critical for our IT Team. Ultimately, the SearchUnify team makes up for anywhere the product is lacking.
What do you dislike about the product?
I'm not a big fan of the deployment process. It requires us to deploy components through a very proprietary method. Another concern is the lack of visibility into what's pending when we process the search client, needing strict communication with the SearchUnify team. The way customizations are managed demands a lot of work during package upgrades, making it a big undertaking compared to our other Salesforce managed packages, which require minimal or no work during upgrades.
What problems is the product solving and how is that benefiting you?
I use SearchUnify to ensure our help community delivers the most relevant search results. It lets me control the results logic via an admin panel, but the deployment process is cumbersome, especially with highly customized implementations that make upgrades complex.
E-Learning
Flexible Support Team and Thorough Issue Investigations
Reviewed on Aug 17, 2026
Review provided by G2
What do you like best about the product?
Flexible support team, good investigations when issues happen
What do you dislike about the product?
not much to share as negative exprience so far
What problems is the product solving and how is that benefiting you?
Providing community articles to our customers and keeping them informed about everything that is happening inside the software
This helps our clients to be self-served in certain scenarios
This helps our clients to be self-served in certain scenarios
Education Management
Clear Communication and Timely Issue Resolution
Reviewed on Aug 14, 2026
Review provided by G2
What do you like best about the product?
Clear communication and ability to identify and address concerns in a timely manner.
What do you dislike about the product?
None at this time. Continued engagement to address issues will be helpful.
What problems is the product solving and how is that benefiting you?
Enable integrations inside our community pages including the searchunify enhanced search bar and other customizations in the layout and backend.