Sold by: SearchUnify
SearchUnify is a leading unified cognitive platform that powers a suite of AI products - including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Community Helper, Knowbler (Knowledge Enabler), and Escalation Predictor - which make for a future-proof support ecosystem. An analyst and award winning platform, SearchUnify has been named a Leader in the 2024 Data Quadrant Report by SoftwareReviews, a Leader by IDC in the 2023 Knowledge Discovery Software Marketscape and a Strong Performer in The Forrester Wave™ : Cognitive Search, Q3 2021 and is recognized by industry leaders including TSIA and G2.
Overview
SearchUnify Cognitive Search enables support teams to solve more customer queries faster, improves findability of case resolving content, and drives knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
Key features include It unifies disparate content sources to ensure effortless and easy access to the most relevant information regardless of its location. SearchUnify harnesses the power of ML algorithms to continuously learn and automatically tune itself to contextually rank the most relevant and personalized search results. The beauty of SearchUnify predictive search is that it anticipates the needs of a user by making suggestions related to their queries while they type in the search bar. It displays rich snippets based on the context of the query and extrapolates a succinct/crisp answer right on the results page, thus taking your end-users a step closer to relevant information. Its insights engine decodes how customers think and generates rich insights into user behavior, intent, and problems. This additional information empowers the team to meet customer expectations and stay ahead of the curve at all times.
Highlights
- Unified Access to Enterprise Information with OOTB Support for 60+ Data Sources and Options for Integrating with Multiple Custom APIs
- Role Based Relevance & Personalization, Intelligent Spell Check, Synonym & Acronym Recognition
- Rich analytics to identify Content Gaps, KPIs like Case Deflection and Engagement , Search Trends, Top Conversions etc.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/request |
|---|---|
Upto 100K Searches per month | $0.025 |
Upto 200K Searches per month | $0.015 |
Upto 300K Searches per month | $0.01 |
Vendor refund policy
disabled
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email, Online and Chat support support@searchunify.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
0 AWS reviews
|
86 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Tilly C.
Fantastic implementation team
Reviewed on Jul 15, 2025
Review provided by G2
What do you like best about the product?
We have had an almost-seamless experience implementing Search Unify into our operations and have been impressed by the customer service and speed at which the implementation team operate, respond and fix. They are fantastic to partner with.
What do you dislike about the product?
There were a couple of instances where an answer or investigation was delayed due to a 3rd party business blocker, however the SearchUnify team handled this professionally and quickly - it does not reflect poorly on them at all.
What problems is the product solving and how is that benefiting you?
Joining two or more sources up for our customers through one platform
Computer & Network Security
A federated search solution that is a perfect fit for Support Organizations
Reviewed on Jun 20, 2025
Review provided by G2
What do you like best about the product?
Search Unify effectively combined content from Documentation, Knowledge Base Articles, Forum Discussions, Blogs, and other sources to simplify our customer experience. This helps them come to one place and find the correct answer every day, regardless of where the content is posted. They also helped integrate it into our case creation flow so every case is created after a search of resources. This is also a resource that our support agents regularly use to find resources to share with customers.
Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.
They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.
Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature.
Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.
They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.
Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature.
What do you dislike about the product?
We encountered a few challenges with indexing the ticketing platform. It turns out the rate limit from that provider is relatively low. The SearchUnify team was able to fine-tune and optimize their indexing to keep everything running smoothly.
What problems is the product solving and how is that benefiting you?
It's bringing together all of the resources maintained by multiple teams into one place for our customers to find them. They also provide us with actionable insights on searches that yield no results and those with a low success rate. These insights enable us to develop new resources that we know will have a positive impact on our customers.
khalid p.
An efficient unified search drives case deflection and elevates the customer experience
Reviewed on May 22, 2025
Review provided by G2
What do you like best about the product?
In addition to serving as a search engine, the platform offers actionable insights into search results and user activity—enabling smarter strategies to enhance the user experience. It also leverages GenAI to deliver personalized suggestions based on query prompts, further elevating the user experience.
What do you dislike about the product?
I haven’t encountered any significant issues so far. The overall experience has been smooth and aligned with my needs.
What problems is the product solving and how is that benefiting you?
SearchUnify Cognitive Search helps streamline information discovery by delivering relevant, contextual results across multiple content sources. It reduces time spent searching, increases case deflection, and empowers both support teams and end users with quicker access to accurate information—ultimately enhancing productivity and improving the overall user experience
Matt B.
Professional, Friendly, and Flexible Team
Reviewed on May 08, 2025
Review provided by G2
What do you like best about the product?
The search has allowed us to get past the limitations of standard salesforce global search. We were able to index and crawl external content as well as internal CRM content which was needed. Their interface and platform is intuitive and easy to use.
What do you dislike about the product?
Originally the results page needed some work to meet our needs. The SU team was accommodating and made changes very fast allowing the project to stay on track.
What problems is the product solving and how is that benefiting you?
Ability to serve up relevant articles and content both internally and externally to the salesforce CRM.
Information Technology and Services
Ease of use, quality metrics, good support
Reviewed on Apr 29, 2025
Review provided by G2
What do you like best about the product?
The metrics dashboard has been very helpful to me as I ramp up in my role. Our Account Manager has been very helpful in answering questions and helping me brainstorm on potential new ideas.
What do you dislike about the product?
It would be helpful to have clear definitions that I can match to our other data sources to make it even easier to compare what comes out of SearchUnify versus what I'm seeing in our ticketing system, for example.
What problems is the product solving and how is that benefiting you?
Unifying multiple content repositories and allowing us to show different types of content internally and externally.