SearchUnify Enterprise Search
SearchUnifyReviews from AWS customer
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Robust Search Engine at Fraction Cost
What do you like best about the product?
Engineering team is superior and implementation Support is great
What do you dislike about the product?
Search Unify UI can be better, looks old school
What problems is the product solving and how is that benefiting you?
It helps our users to search for the content they need across multiple applications
SearchUnify helps me know what my customers are looking for, track trends, and measure success!
What do you like best about the product?
Adding Content Sources to create a diverse searching "database" has been great and very easy to use. The product is in our Customer Portal applications, allowing customers to search from all the varied platforms product articles and resources are hosted in. I like that additional custom APIs are not needed for a task like this. Search tuning is a powerful tool that I personally have not used enough, but working with Saurav Ganguly to help me maximize SearchUnify's value for my position and mission has been great. Saurav really understands my goals and has ideas on how to get there. I use Search Unify multiple times per use to gather metrics and find search trends that my customers are searching for. SearchUnify Academy has also been a great resource instead of going to Support or Saurav for any of my curiousities.
What do you dislike about the product?
The only thing I have found just "okay" with SearchUnify: the historical reporting issues (for example I could not report back sometimes for a full year or compare 2023 to 2024 from the reporting tool--I will have to rely on my manually recorded historical data).
What problems is the product solving and how is that benefiting you?
Increasing Customer Portal self-help conversions, reduce support cases/tickets, find gaps in documentation, identify trends on what our customers are struggling with and having success with
One of the most striking aspects of SearchUnify is its user-friendly interface
What do you like best about the product?
SearchUnify provides valuable analytics and insights to help us gain a deeper understanding of our data usage patterns. Customer support is very responsive and always takes care of issues in a very timely manner.
What do you dislike about the product?
While SearchUnify's user interface is designed to be intuitive, there may still be a learning curve for some users, particularly those who are not tech-savvy or accustomed to working with advanced search tools
What problems is the product solving and how is that benefiting you?
It provides a seamless integration and collaboration across all product search facets.
Great Product
What do you like best about the product?
1. It shows data from various sources into a single search interface, so we do not require to switch between platforms to find data.
2. We can personalize results based on our preferneces which enhances the overall UX.
2. We can personalize results based on our preferneces which enhances the overall UX.
What do you dislike about the product?
1. Customization limitation on specific business requirements.
2. Vendor depandancy on support and maintaince.
2. Vendor depandancy on support and maintaince.
What problems is the product solving and how is that benefiting you?
Scalability
Consistent, Productive Search for employees and customers
What do you like best about the product?
Easy to manage and use; a straightforward administrator platform that makes it easy to manage. From a use perspective, the features are consistent to other products and offers a range of options for each customer based on their specific need. They continuously innovate the product to remain competitive in their industry. Support for the tool has been consistent . Quick turn around, straight answers and they always come back with a suggested solution.
What do you dislike about the product?
We've been consistently happy with searchUnify.
What problems is the product solving and how is that benefiting you?
Identifying documents for support of customers from mulitple sources and in our internal intranet
SearchUnify is great
What do you like best about the product?
Their ongoing support in getting the search up and running was great.
What do you dislike about the product?
Sometimes it feels like there are just too many features in there, maybe simplify the interface slightly for folks who don't need all the granular controls.
What problems is the product solving and how is that benefiting you?
Integrated Search
Good Customer Support
What do you like best about the product?
They are providing best Customer Support and The responce for the ask and handled quickly
What do you dislike about the product?
There are good for now, I don't see any issues with the team
What problems is the product solving and how is that benefiting you?
Makes our article search easier
Good integration of Search Unify with our Salesforce Experience Cloud
What do you like best about the product?
Pricing, capability, search unify integration team
What do you dislike about the product?
Some features are not yet available, they should be on the SU roadmap
What problems is the product solving and how is that benefiting you?
Federated search experience, all from one platform
Enabled Fed search using Search Unify
What do you like best about the product?
Appreciate the responsiveness and the way they conduct the business
What do you dislike about the product?
Facing hiccups during production releases.
What problems is the product solving and how is that benefiting you?
Case deflection
Nice application for quick implemenation cum user adoption
What do you like best about the product?
The benefits it brings on to the table with short implementation
What do you dislike about the product?
Some of the underlying implementations causes delay in response / improper UI for admins etc.
What problems is the product solving and how is that benefiting you?
Case Provides an ability to search and filter the results to end users for self solving their freequeently occurring issues instead of raising a support ticket and waiting for an aganet to respond.
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