SearchUnify Enterprise Search
SearchUnifyReviews from AWS customer
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Functions well. Support and updates can be improved
What do you like best about the product?
Report outs are useful. Good for analysis and actions. Dashboard is visually attractive.
What do you dislike about the product?
Search tuning operations is complicated.
What problems is the product solving and how is that benefiting you?
Search string and resutls analysis. Allow us to track implicit and explicit deflection.
Great technology and strong partnership!
What do you like best about the product?
SearchUnify is an amazing tool that helps us to enrich our client's ability to quickly find and reference needed documentation. It fills a gap that other vendors were unable to in configuring categorized searching. The AI integrations so far have been impressive as well. SU as partners are also extremely communicative and collaborative, always willing to lend a hand, jump on a call, and work through any items that come up. I can't recommend them enough.
What do you dislike about the product?
I have no downsides to report at this time.
What problems is the product solving and how is that benefiting you?
We are able to utilize SU to present relevant documentation to our client that is correct to their venue. We have similar software offerings and we cannot have the documentation "mixed up" - SU offers a solution for this, while also enriching the output with AI powered Search Summary, and highly customizable results tuning.
Excellent Tool and Service
What do you like best about the product?
Search Unify allows us to provide our customers with a much-needed search tool that helps them locate the content they're looking for more easily. We're also able to view user analytics that help us further enhance the user experience of our site.
What do you dislike about the product?
Nothing, the service is great and the team is efficient and easy to work with.
What problems is the product solving and how is that benefiting you?
Our site platform had a native search feature that didn't work well. SearchUnify is a great solve, allowing users to search and easily find the content they need.
Implementation of SearchUnify
What do you like best about the product?
SearchUnify had the answer to our business requirements. The initial meetings were very informative and helpful. The SU team were and continue to be engaged and proactive through every step of initial requirements, testing and moving to production. The implementation was relitavely simple and the customer support are always available and happy to help.
What do you dislike about the product?
There are some features that are not available yet, but I hope to see them in a future roadmap. They are not showstoppers, but would greatly enhance the product and SU are fully open to incoporating them. Also, the turnaround for queries and bug fixes is not always as quick as I would like.
What problems is the product solving and how is that benefiting you?
Improving our technical documentation search experience.
Supplying analytics that will easily show where we need to improve our documentation and search experience.
Supplying analytics that will easily show where we need to improve our documentation and search experience.
Search Unify is excellent both technically and with customer service
What do you like best about the product?
The Search Unify team was technically astute and had excellent customer focus; they focused on our needs and responded quickly. The AI focus within their product has made a big difference for our user searches. The implementation addressed our specific usecase, including our bilingual environment of sign language and spoken English. I also like the administration panel where we can view metrics, and adjust/manage the product in our environment.
What do you dislike about the product?
Expanding our use of Search Unify to other domains, or other functions will require additional implementation and set up. While this is not a strong negative, it is something to be mindful of. This is a good problem since use of their product encourages additional applications.
What problems is the product solving and how is that benefiting you?
Our prior search product produced null results, wrong results, or limited results. Our end users were frustrated when they could not find resources that they were looking for, and our trainers could not pull up information correctly when demonstrating the Community.
SearchUnify has improved Customer Experience drastically
What do you like best about the product?
SearchUnify has completely changed how our customers access our Knowledge Base - it's been incredible to have all three searches "speak" to each other.
What do you dislike about the product?
As an organization, we experienced a learning curve but now we're up and running.
What problems is the product solving and how is that benefiting you?
Prior to implementing SearchUnify, customers had to search the website, customer community and knowledge base to find the correct resource. This has increased customer experience and taken away frustration.
Expectations met so far
What do you like best about the product?
The experience with the entire team has been fantastic. From initial dealings when we were searching for a tool, contracting, implementation and now rollout. Everyone was transparent, there was no "bait and switch". Each person we've dealt with was genuine and candid in their communication. What we were told we were in for during the sales cycle is what we got from our implementation team. A well laid out plan. When we had questions or requests that perhaps fell out of the "norm", we were never told no, or promised the world. The team was honest and would investigate options and come back with well thought out responses or options.
The application itself has been very helpful in meeting our initial goals (improved search capabilities, one-stop-shop search capabilities, ease of use, LOTS of metrics for analytics). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions.
The Admin Panel is well laid out and easy to navigate. You can really go down a rabbit hole! Some of the features we are most eager about are:
- auto spell corrector/did you mean (something so simple but very helpful for end users to return relevant content)
- Synonyms - two parts here, suggested synonyms makes our lives so much easier vs having to define on our own and being able to create synonyms allows us to capture the terms our customers actually use/understand vs our standard or more technical terms
The application itself has been very helpful in meeting our initial goals (improved search capabilities, one-stop-shop search capabilities, ease of use, LOTS of metrics for analytics). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions.
The Admin Panel is well laid out and easy to navigate. You can really go down a rabbit hole! Some of the features we are most eager about are:
- auto spell corrector/did you mean (something so simple but very helpful for end users to return relevant content)
- Synonyms - two parts here, suggested synonyms makes our lives so much easier vs having to define on our own and being able to create synonyms allows us to capture the terms our customers actually use/understand vs our standard or more technical terms
What do you dislike about the product?
Perhaps we are still in the "honeymoon phase" but nothing stands out as a dislike. A few feedback or featur requests that I have yet to submit regarding some oddities noticed when switching to dark mode in the Admin Panel and ability to add commentary to actions on searches with no clicks.
What problems is the product solving and how is that benefiting you?
Improved search capabilities including synonyms, auto correct/did you mean, one-stop-shop search across all of our customer facing knowledge content. Analytics on deflection, identifying content gaps, ability to see customer path (not just the terms the search but sequence of search). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions.
Helpful Support
What do you like best about the product?
SearchUnify's support team is helpful though sometimes getting on a call resolves issues quicker. The documentation is there though sometiems I have additional questions or needs which the Support team's answer.
I've also engaged with the team's custom services and they are thorough in their implementations and willing to adjust if there is feedback.
I've also engaged with the team's custom services and they are thorough in their implementations and willing to adjust if there is feedback.
What do you dislike about the product?
When I do have questions I sometimes don't get as complete of an answer as I'd like, but I'm not an expert so I may be missing pieces of the puzzle.
What problems is the product solving and how is that benefiting you?
SearchUnify surfaces content to our customers and support team to deflect issues and resolve issues faster.
Efficient Search Solution: SearchUnify
What do you like best about the product?
fast search capabilities coupled with its ability to deliver highly relevant results.
What do you dislike about the product?
While SearchUnify offers numerous benefits, occasional occurrence of glitches could be improved
What problems is the product solving and how is that benefiting you?
We primarily use SearchUnify for streamlining our knowledge retrieval processes across various platforms within our organization.
Smart tool, Customer-centric Team
What do you like best about the product?
It is a great federated search tool, so bviously helps to bring together search results across various sources. Analytics and ease of implementation, coupled with customer-centric team is a huge benefit.
What do you dislike about the product?
I think they could be a little more bullish on pushing what's right for the customers in terms of their settings and so on.
What problems is the product solving and how is that benefiting you?
It brings search results from our various content sources together. We are also exploring using the feedback functionality to make our customer experience even better.
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