SearchUnify Enterprise Search
SearchUnifyReviews from AWS customer
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Fantastic implementation team
What do you like best about the product?
We have had an almost-seamless experience implementing Search Unify into our operations and have been impressed by the customer service and speed at which the implementation team operate, respond and fix. They are fantastic to partner with.
What do you dislike about the product?
There were a couple of instances where an answer or investigation was delayed due to a 3rd party business blocker, however the SearchUnify team handled this professionally and quickly - it does not reflect poorly on them at all.
What problems is the product solving and how is that benefiting you?
Joining two or more sources up for our customers through one platform
A federated search solution that is a perfect fit for Support Organizations
What do you like best about the product?
Search Unify effectively combined content from Documentation, Knowledge Base Articles, Forum Discussions, Blogs, and other sources to simplify our customer experience. This helps them come to one place and find the correct answer every day, regardless of where the content is posted. They also helped integrate it into our case creation flow so every case is created after a search of resources. This is also a resource that our support agents regularly use to find resources to share with customers.
Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.
They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.
Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature.
Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.
They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.
Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature.
What do you dislike about the product?
We encountered a few challenges with indexing the ticketing platform. It turns out the rate limit from that provider is relatively low. The SearchUnify team was able to fine-tune and optimize their indexing to keep everything running smoothly.
What problems is the product solving and how is that benefiting you?
It's bringing together all of the resources maintained by multiple teams into one place for our customers to find them. They also provide us with actionable insights on searches that yield no results and those with a low success rate. These insights enable us to develop new resources that we know will have a positive impact on our customers.
An efficient unified search drives case deflection and elevates the customer experience
What do you like best about the product?
In addition to serving as a search engine, the platform offers actionable insights into search results and user activity—enabling smarter strategies to enhance the user experience. It also leverages GenAI to deliver personalized suggestions based on query prompts, further elevating the user experience.
What do you dislike about the product?
I haven’t encountered any significant issues so far. The overall experience has been smooth and aligned with my needs.
What problems is the product solving and how is that benefiting you?
SearchUnify Cognitive Search helps streamline information discovery by delivering relevant, contextual results across multiple content sources. It reduces time spent searching, increases case deflection, and empowers both support teams and end users with quicker access to accurate information—ultimately enhancing productivity and improving the overall user experience
Professional, Friendly, and Flexible Team
What do you like best about the product?
The search has allowed us to get past the limitations of standard salesforce global search. We were able to index and crawl external content as well as internal CRM content which was needed. Their interface and platform is intuitive and easy to use.
What do you dislike about the product?
Originally the results page needed some work to meet our needs. The SU team was accommodating and made changes very fast allowing the project to stay on track.
What problems is the product solving and how is that benefiting you?
Ability to serve up relevant articles and content both internally and externally to the salesforce CRM.
Ease of use, quality metrics, good support
What do you like best about the product?
The metrics dashboard has been very helpful to me as I ramp up in my role. Our Account Manager has been very helpful in answering questions and helping me brainstorm on potential new ideas.
What do you dislike about the product?
It would be helpful to have clear definitions that I can match to our other data sources to make it even easier to compare what comes out of SearchUnify versus what I'm seeing in our ticketing system, for example.
What problems is the product solving and how is that benefiting you?
Unifying multiple content repositories and allowing us to show different types of content internally and externally.
Best in Class Search Vendor up to speed with the industry
What do you like best about the product?
Incorporating GenAI into enterprise search is a must nowadays.
What do you dislike about the product?
LLM Integration need some flexibility to support other providers
What problems is the product solving and how is that benefiting you?
Search relevancy and ease of consumption
Supportive and collaborative Support, CS, Product, and Engineering teams
What do you like best about the product?
SearchUnify’s customer support is top-notch—our CSM, Rishab Sharma, is incredibly responsive. The product team is equally impressive in how they listen to feedback and continuously work to improve the platform. We’ve been able to integrate content from multiple sources, which is essential for our self-service and support strategy.
What do you dislike about the product?
It would be nice if some parts of the admin portal were more intuitive/accessible to us, but the level of support that we receive makes up for this.
What problems is the product solving and how is that benefiting you?
SearchUnify’s Cognitive Search is helping us solve the challenge of centralizing our self-serve resources that exist across multiple platforms. Our customers need to find answers quickly, but our resources live in different systems for knowledge base, university, and community. SearchUnify enables a centralized search experience.
Painless Implementation & Fantastic Support!
What do you like best about the product?
The customer support is above par- thanks!
What do you dislike about the product?
There are always business nuances that can't be solved for...yet.
What problems is the product solving and how is that benefiting you?
Our external facing community requested smarter ways to find product documentation, training, group conversations, etc. SU delivered!
Implementing the search was smooth and efficient, creating a seamless experience.
What do you like best about the product?
What I like best about SearchUnify Cognitive Search is it ability to provide detailed and comprehensive information with just one click, making it vry effiecent and user friendly.
What do you dislike about the product?
Nothing comes to mind. SEarch Unify meets all the needs of the community.
What problems is the product solving and how is that benefiting you?
Search Unify is solving the challenge of quickly finding solutions and accurate information.
Love SearchUnify Cognitive Search
What do you like best about the product?
The new search functionality by Grazitti is a significant upgrade, offering users an efficient and intuitive way to find information within the forums. We are already seeing substantial improvement over the previous search functionality.
We look forward to collaborating with Grazitti on further enhancements to ensure the feature continues to evolve with community needs.
We look forward to collaborating with Grazitti on further enhancements to ensure the feature continues to evolve with community needs.
What do you dislike about the product?
There is nothing to dislike with this new search functionality.
What problems is the product solving and how is that benefiting you?
1. Improved Search Relevance:
a. Results are highly relevant, prioritizing the most appropriate discussions, articles, and posts.
b. Intelligent handling of keywords and phrases provides precise matches.
2. Advanced Filters:
a. The addition of filters (e.g., date, topic, author) makes refining searches effortless.
b. Real-time updates when filters are applied improve usability.
3. User-Friendly Interface:
a. Clean and intuitive design integrates seamlessly with the forum layout.
b. Search bar placement and clarity make it easy to locate and use.
4. Speed & Performance:
a. Queries are processed quickly, even under high user activity.
b. Mobile responsiveness ensures consistent functionality across devices.
5. Error Handling:
a. Misspelled searches offer suggestions or corrections, minimizing dead ends for users.
a. Results are highly relevant, prioritizing the most appropriate discussions, articles, and posts.
b. Intelligent handling of keywords and phrases provides precise matches.
2. Advanced Filters:
a. The addition of filters (e.g., date, topic, author) makes refining searches effortless.
b. Real-time updates when filters are applied improve usability.
3. User-Friendly Interface:
a. Clean and intuitive design integrates seamlessly with the forum layout.
b. Search bar placement and clarity make it easy to locate and use.
4. Speed & Performance:
a. Queries are processed quickly, even under high user activity.
b. Mobile responsiveness ensures consistent functionality across devices.
5. Error Handling:
a. Misspelled searches offer suggestions or corrections, minimizing dead ends for users.
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