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Synthesia

Synthesia

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2,463 reviews
from and

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    Vivian Adegoju

Enhances the aesthetics of my projects and allows me to be more creative

  • October 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use it to create training videos. Many of my clients provide me with written content that they want to convert into video format. Some companies provide PowerPoint presentations, while others give me scripts to turn into videos. Clients contact me to produce videos based on their content. But I've also used it for creating TikTok videos, social media content, and even commercial videos and testing.

How has it helped my organization?

As a freelancer, my clients have experienced cost reductions when creating videos. Using AI tools like Synthesia, as opposed to Adobe Premium and similar software, has made video production more cost-effective. This has been well-received by clients and has led to positive reviews.

What is most valuable?

The feature I find most valuable is animation. Compared to other AI tools I've used, like Kaspersky and others, they lack the flexibility and automation that this tool offers. It really enhances the aesthetics of my projects and allows me to be more creative, unlike those other products which are quite rigid and limited in what they can do.

What needs improvement?

One aspect I'd like to see improvements in is the customization of avatars. Often, clients want to use their own faces or company representatives as avatars, but they find the current pricing of a thousand dollars for a custom avatar to be too expensive. This cost is a turn-off for them. I hope you can work on this by either reducing the cost or finding a solution to make it more affordable for users who wish to have a personalized avatar.

One concern is related to the cost, which some clients have raised. The second issue pertains to moderation and time zones. I believe they should address this concern because, recently, during testing, I encountered a situation where customer service was unavailable to manually review a video demo. This manual review process is important to ensure that the video complies with their terms and conditions and doesn't violate any guidelines. The video review process can take around five minutes, and it's crucial to ensure that users are creating content within the specified terms and conditions.

For how long have I used the solution?

I have been working with Synthesia for the past six months.

What do I think about the stability of the solution?

The only issue I've encountered is with video generation. There have been instances where my videos were placed in moderation. I reached out to their customer service, but they were not available at that time. I believe they should improve their customer support's availability and align it with various time zones. This way, they can better assist users when they need it, ensuring that I don't have to wait for an extended period when trying to generate a video for a project.

What do I think about the scalability of the solution?

It is scalable. They offer two, or maybe three, packages. Initially, there were just two: a personal account or membership for individuals and a family plan, which covers around ten seats. They also have an enterprise option for larger teams, accommodating over fifty users. This scalability is useful for various projects. For shorter ones, the personal account suffices. However, for more extensive projects, such as creating long videos, it can be challenging with the limitations of a personal account. In such cases, you might need to contact their support to upgrade your account to an enterprise level, allowing for more effective usage without the need to split the project into smaller segments.

How was the initial setup?

Setting it up is straightforward and user-friendly, even for those who may not be highly tech-savvy. When you sign up, the interface is clear and self-explanatory, making it very easy to use.

What's my experience with pricing, setup cost, and licensing?

I have my personal account. However, when a project requires an enterprise account, I advise clients to get their enterprise accounts, and I work on those. Some clients prefer not to use my account and want me to use their own. In such cases, they provide me with their login details, and I create the videos on their accounts. This setup gives them control and ownership of the content, although it can be a bit tricky if they lack familiarity with the platform. I handle the costs, as well as any new features or enhancements they want to add to their personal accounts. They don't get access to edit the video directly in my account, so I encourage them to use their own personal accounts to have easy access to future edits.

The new pricing is fair and competitive. It compares well to other options on the market. The cost ranges from three dollars to approximately twenty-nine or even thirty dollars, with some specialized packages reaching the thirty-dollar mark.

What other advice do I have?

I will request this from them, depending on their enterprise focus. We are a sizable organization, and I would like to see if they can provide a solution tailored to enterprises. We have been using their platform for remote video production in our central installation business, and it has proven to be cost-effective. It has complemented our cost-saving efforts, as we used to spend a significant amount on both remote and on-premises solutions. Transitioning to their platform has been smooth, and it has worked well for us. If it continues to perform as expected, it might make sense to reduce our dependence on other HES platforms.

Overall I would rate it a nine out of ten.


    Consumer Services

Best AI Video cration tool I have ever used

  • October 04, 2023
  • Review provided by G2

What do you like best about the product?
Synthesia is truly an impressive tool that revolutionizes the world of video creation. The user interface is so user-friendly that even beginners can effortlessly work with it. What particularly impresses me are the extensive possibilities of avatars and the various languages, making it possible to create suitable videos for any occasion. The variety of available templates is impressive, and regular updates ensure that new content is constantly added. The ability to directly capture your screen in the video also opens up endless possibilities for personalized tutorials. In case you have any questions, the support is always there to fix the issue.
What do you dislike about the product?
It would be great if the tool could automatically translate scripts, but this is expected to be available as a feature very soon. Then, the tool would be 100% recommended for my purposes.
What problems is the product solving and how is that benefiting you?
It seems like the tool has streamlined your collaboration with marketing departments, saving time and reducing costs. The added benefit of easily making adjustments, especially when dealing with recorded individuals, is a significant improvement. The tool appears to have eliminated the challenges you faced in the past, giving you the flexibility to handle things independently. That's a noteworthy enhancement!


    reviewer2288400

A stable solution that can be used to create high-quality learning content videos with different languages and accents

  • October 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

We used Synthesia to create videos with different languages and accents.

What is most valuable?

Synthesia gave us the ability to create high-quality learning content quickly.

What needs improvement?

Synthesia is an expensive, high-end product, and its pricing could be a bit cheaper.

What do I think about the stability of the solution?

Synthesia is a stable solution.

What do I think about the scalability of the solution?

Synthesia is a scalable solution. Three learning designers were using Synthesia in our organization. The three people who used Synthesia to build content were on my team. The solution was deployed to 4,000 employees globally.

How are customer service and support?

When we first got Synthesia, we asked the technical support team questions about its functionality, and they were very helpful.

How would you rate customer service and support?

Positive

What was our ROI?

We have seen a return on investment with Synthesia. The solution gave us the ability to create content, which, if done externally, would have cost us four times as much.

Which other solutions did I evaluate?

Before choosing Synthesia, we evaluated other options. We chose Synthesia because its cost, functionality, and service were better.

What other advice do I have?

Synthesia was deployed on-cloud in our organization.

I would recommend Synthesia to other users. Since it's an expensive product, users should consider the cost before choosing Synthesia.

Overall, I rate Synthesia ten out of ten.


    Benjamin Reubendran

A stable solution with valuable AI capabilities

  • October 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are using Synthesia to create videos.

How has it helped my organization?

When I need training solutions, it provides training videos.

What is most valuable?

The AI is the most valuable feature.

What needs improvement?

The video part needs improvement.

For how long have I used the solution?

I have been using Synthesia for four months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The scalability depends on the budget.

How are customer service and support?

The technical support team is good.

Which solution did I use previously and why did I switch?

Previously, I used Adobe Suite and we switched as Synthesia because it has AI.

How was the initial setup?

The initial setup is straightforward.

What was our ROI?

I have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

The solution is a little pricey and should be made cheaper.

What other advice do I have?

I rate the overall solution a nine out of ten.


    Leonardo C.

Awesome video creation!

  • October 02, 2023
  • Review provided by G2

What do you like best about the product?
As a video creator willing to have a better turnaround time for producing marketing materials, training videos, and corporate presentations, Synthesia has been a game changer. There are many options in the AI marketplace, but this software is a piece of art. The avatar lip-synch is unbeatable, and the studio features are constantly increasing and improving. No one can do better than Synthesia!
What do you dislike about the product?
The only downside is the amount of minutes on a Personal monthly plan, so you have to move to an Enterprise plan sooner rather than later.
What problems is the product solving and how is that benefiting you?
As a small business, the creation of training or marketing videos featuring paid actors or professional video creators can be quite expensive. Using this efficient software tool, the budget can be adjusted and the turnaround time decreases instantly, so you have more time to focus on campaigns, and less costly for your business.


    Alexandra U.

Very useful and easy

  • October 02, 2023
  • Review provided by G2

What do you like best about the product?
I like that its very easy to learn how to use it
What do you dislike about the product?
I need more content to have more templates
What problems is the product solving and how is that benefiting you?
intern comunication


    Real Estate

Great product!

  • October 02, 2023
  • Review provided by G2

What do you like best about the product?
Helps get your videos out efficiently with lifelike charaters.
What do you dislike about the product?
A little bit of a learning curve but once learned its easy.
What problems is the product solving and how is that benefiting you?
Going on camera myself


    Bartolo G.

Very user friendly

  • October 02, 2023
  • Review provided by G2

What do you like best about the product?
Love this site! Easy to navigate & gives you all the tools you need for the project you are looking to create. Will recommend this product to any business owner looking to make videos for their websites, presentations or educational videos. And generating them and adding them to your site or emails is a breeze!
What do you dislike about the product?
Nothing is ever perfect so, I would definitely add more avatars.
What problems is the product solving and how is that benefiting you?
It is getting people to listen to what we have to say about what's going on in the market and economy today.


    Luca B.

Very good platform to create engaging videos

  • October 02, 2023
  • Review provided by G2

What do you like best about the product?
I use Synthesia to create training content.
The use of AI-powered avatars significantly increased participant engagement while dramatically reducing development time.
It's very simple tu use.

The new updates are really cool. Avatars are now more natural ad engaging.
What do you dislike about the product?
I would like to have more plans available with different levels of usage
What problems is the product solving and how is that benefiting you?
We needed to create videos quickly and be able to edit them over time


    Professional Training & Coaching

A timesaver in L&D

  • October 02, 2023
  • Review provided by G2

What do you like best about the product?
Working with Synthesia to make training and instructional videos has saved me a lot of time. Learning to work with the program is very intuitive and it is easy to use. It is easy to edit the videos and it has a lot of features. The voices in Dutch and Flemish sound natural.
What do you dislike about the product?
I would love to have a desktop app. It would be nice to have more voices in different languages like Flemish or French.
What problems is the product solving and how is that benefiting you?
It saves me a lot of time and money. I don't have to hire people to film training or instructional videos or to edit them.