Synthesia
SynthesiaReviews from AWS customer
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Synthesia - Great for personal branding
What do you like best about the product?
I like the fact that you can create your own avatar and then publish videos. once you have created your avatar it is very easy to use the existing templates to create a video in minutes. Or there is the option to create from scratch if you have more time and a creative flair. I had a minor technical issue and the chat support was very quick and helpful. It was very easy to set up and implement, easy to use and no time at all to get started.
What do you dislike about the product?
As a personal user, some of the features are on a pricing bracket which I can't afford right now. I cannot wait to implement this in my next job.
What problems is the product solving and how is that benefiting you?
It saves me time in creating personal branded videos. I am currently between jobs and I need to illustrate that not only do I embrace AI but also use tools to help pitch my message very quickly.
A Barrier Breaking Tool
What do you like best about the product?
Synthesia is an easy to use, dynamic, and ever developing tool that assists our organization in championing our message across multiple platforms. We primarily use Synthesia for the development and distribution of training videos in a variety of languages. Additionally, the customer support team at Synthesia is highly responsive, eager to support, and easy to contact. We use Synthesia nearly every day.
What do you dislike about the product?
As a Religious organization we find the moderation policies a bit limiting. I would prefer if Synthesia provided greater access to "stock" product tools for religious instruction.
What problems is the product solving and how is that benefiting you?
Synthesia provides us a platform to training students in multiple languages using the same content. The ability to build a course in English but present it in multiple languages is a true gift for our organization.
A magic way to transform Power Point slide into video presentation
What do you like best about the product?
Synthesia improves the impact of my communication, from my power point format into video.
What do you dislike about the product?
I do not have a help desk which can help me when I am blocked into a situation.
All Q&A pages are not always the best way to fix my challenges
Webinars are demonstrating options but not solving my problems
All Q&A pages are not always the best way to fix my challenges
Webinars are demonstrating options but not solving my problems
What problems is the product solving and how is that benefiting you?
Synthesia develop modern videos and this has a better impact than my Power point story telling
Awesome service....just did not use it enough
What do you like best about the product?
How realistic thier virtual narrators are.
What do you dislike about the product?
I wish it were a little less costly for those who do not use it frequently.
What problems is the product solving and how is that benefiting you?
Making professional videos fast and seamless.
Overly Restrictive Content Moderation — Especially Healthcare, Biotech, or Medical Related Content
What do you like best about the product?
Wouldn't know, product would not generate content.
What do you dislike about the product?
We evaluated Synthesia for corporate investor and clinician presentations. Our first practice video — based entirely on our public corporate website and focused on a valid, fully compliant medical diagnostics company — was automatically rejected with the message:
“Your video submission does not comply with our content moderation policies and cannot be approved.”
The support process was frustrating:
Initial responses were from an AI bot with canned text.
When a human replied, they admitted the content was flagged because it was “medical related” and therefore any use of their stock avatars is prohibited unless you pay extra for a “custom avatar” (minimum $1,000/year).
They labeled our material as “medical advice” despite it containing no diagnosis, treatment guidance, or unsafe claims — it was an investor/clinical trial overview.
The moderation team refused to reconsider, and the support team said they could not override moderation decisions.
Then to make matters worse, there is not actually a way to delete an account without going through support. And support made no effort for customer retention... not sure how any company today can exist with such horrible support services.
For companies in healthcare, biotech, or medical diagnostics — even if your content is non-promotional, educational, and entirely factual — Synthesia’s content moderation rules mean you will not be able to use their stock avatars at all. This limitation is buried in their Acceptable Use Policy and not clearly stated before purchase.
Why this matters:
If you work in regulated industries, you will likely hit the same roadblock, wasting time and resources. The platform’s automated content moderation is rigid, misclassifies legitimate content, and offers no practical appeal process.
Location: Texas, USA
Would I recommend to others? No — especially not for healthcare, biotech, or scientific organizations.
“Your video submission does not comply with our content moderation policies and cannot be approved.”
The support process was frustrating:
Initial responses were from an AI bot with canned text.
When a human replied, they admitted the content was flagged because it was “medical related” and therefore any use of their stock avatars is prohibited unless you pay extra for a “custom avatar” (minimum $1,000/year).
They labeled our material as “medical advice” despite it containing no diagnosis, treatment guidance, or unsafe claims — it was an investor/clinical trial overview.
The moderation team refused to reconsider, and the support team said they could not override moderation decisions.
Then to make matters worse, there is not actually a way to delete an account without going through support. And support made no effort for customer retention... not sure how any company today can exist with such horrible support services.
For companies in healthcare, biotech, or medical diagnostics — even if your content is non-promotional, educational, and entirely factual — Synthesia’s content moderation rules mean you will not be able to use their stock avatars at all. This limitation is buried in their Acceptable Use Policy and not clearly stated before purchase.
Why this matters:
If you work in regulated industries, you will likely hit the same roadblock, wasting time and resources. The platform’s automated content moderation is rigid, misclassifies legitimate content, and offers no practical appeal process.
Location: Texas, USA
Would I recommend to others? No — especially not for healthcare, biotech, or scientific organizations.
What problems is the product solving and how is that benefiting you?
It did not benefit me in any way. Would not let me create the necessary content without an expensive upsell with no guarantees that the content restrictions would work.
Limited Functionality, Lack of Transparency, and Poor Refund Policy
What do you like best about the product?
The platform makes it quick and simple to create AI presenter videos without needing filming equipment or on-camera talent.
What do you dislike about the product?
The avatar selection is far more limited than expected, with no meaningful clothing or branding customisation unless you invest in an expensive enterprise plan. There’s no clear way to preview avatars before purchase, VAT is only shown at checkout (increasing the final cost significantly), and there is no refund policy, even if you realise immediately that the service won’t meet your needs.
What problems is the product solving and how is that benefiting you?
It may be useful for some small businesses, but it doesn't solve any problems for us.
Quickly make up for not having a Marketing Department.
What do you like best about the product?
Synthesia allowed me to make up for years of not having a marketing team or budget in a very short amount of time. In one weekend, I was able to make sales training videos and other materials that would have taken months for my HQ to produce for me.
What do you dislike about the product?
The locked portions that are reserved for the Enterprise plan would be very helpful, and they are things that other software provide for free. Brand Kit for example.
What problems is the product solving and how is that benefiting you?
Digital content is expensive to produce and usually requires a great deal of human resources not always available to small businesses.
Impressive customer support
What do you like best about the product?
I love everything there is about Synthesia. I've only started using it for a month now, but it has reshaped how we create e-learning content and embed these videos into our LMS systems. I love the AI features of generating avatar videos, which are highly visual and create a lot of engagement for our learners. As an L&D specialist, I commend you guys for putting forth such software to change how we engage learners and employees, moving away from the traditional ways.
Using the software has been a game changer and is user-friendly with very powerful visualization tools. The customer support team was fast in response and very helpful. I had an issue with loading in my project, and the AI chatbot was able to get me to speak to an agent who was courteous enough and kind enough to listen, and after the issue was resolved through a solution she gave me. She followed up today to check in, and that was really nice of her. Companies need customer support employees like Liliana and Tess. Keep up the great work, Synthesia Team. Love the software and the team.
Using the software has been a game changer and is user-friendly with very powerful visualization tools. The customer support team was fast in response and very helpful. I had an issue with loading in my project, and the AI chatbot was able to get me to speak to an agent who was courteous enough and kind enough to listen, and after the issue was resolved through a solution she gave me. She followed up today to check in, and that was really nice of her. Companies need customer support employees like Liliana and Tess. Keep up the great work, Synthesia Team. Love the software and the team.
What do you dislike about the product?
So far nothing but love for the support from the team and the tutorial, which are helpful, and the human interaction. I am not a fan of chatbots but am glad you're the first I've seen where a chatbot allows me to connect to an agent to get things moving quicker. Your follow-up on customers is great, and now I know what I signed up for and am getting my money's worth for my organization.
What problems is the product solving and how is that benefiting you?
Synthesia is giving customers the freedom to be creative without limits and the power to build engaging content which is powerful. People like to interact with fellow people, as the human touch is important and for a learner, adding a picture next to information gives learners a better way to stay engaged with content and follow through as body language is imprtant to communication and non-verbal cues which makes it nice for anyone creating programs or presentation that speak clear form a wide selection of languages. For one it helps me make elearning content exciting for employees
Synthesia has everything I need
What do you like best about the product?
I have been using Synthesia to create marketing and product how-to videos for my clients. It has combined the best AI voices and avatars with a flexible video editor to accomplish what I need in less time and without the hassle of adding external voice-over tracks. The ease of editing the narrative for changes is my favorite part!
What do you dislike about the product?
The downside of Synthesia is the limited customization of editing you'd get compared to a full video editing suite. I do find the tradeoff of speed for customization well worth it.
What problems is the product solving and how is that benefiting you?
Synthesia helps me create video content faster which speeds up my workflow.
Business Processes Simplified
What do you like best about the product?
The system is easy to use, and the steps are repeatable. AI features make generating new content reasonably easy, with minimal adjustments. This makes for a simple but repeatable process in creating content that is familiar and easy for our company to use and generate sustainable content. Prebuilt templates allow for basic outlines but allow for a significant amount of flexibility. This is a great product!
What do you dislike about the product?
The only downside I have encountered is that dictation seems to change between voice actors. One voice will read a word or phrase differently than another. This makes trying to find the right tone and cadence slightly difficult. I would also like to see a slightly faster cadence on most voices, as I think keeping people engaged, involves moving through content at the right speed.
What problems is the product solving and how is that benefiting you?
Synthesia is providing a platform for our project controls to easily generate content for micro trainings and ensure consistent messages are delivered. Content takes time, Synthesia provides a simple tool to generate consistent format and content.
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