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    Arshad N. R.

A centralized tool for vulnerability and misconfiguration management in a multiple cloud environment

  • May 22, 2025
  • Review provided by PeerSpot

What is our primary use case?

We are managing AWS, Azure, as well as Google Cloud services in the cloud. We have different applications using those. We were previously checking the configurations manually. Qualys is helping us identify vulnerabilities related to the cloud. It identifies if something is misconfigured or if any AWS key or private key is exposed. We receive this information from Qualys TotalCloud.

How has it helped my organization?

Qualys TotalCloud provides written explanations to help guide the remediation paths and eliminate cyber risk. We are using TruRisk for the remediations. The TruRisk shows anything critical, and we can then focus on that. We also assess manually whether an asset is a critical target or not.

Qualys TotalCloud provides a single, prioritized view of risk. We are using CIS-CAT standards to harden our clouds, such as AWS, Google Cloud, and Azure. We are able to analyze the scans and identify which policies have failed and how we can remediate them. We can customize policies as per our organization's requirements. That is very helpful for us.

With the TruRisk Insights feature, security has significantly improved. In six months of using it, we see that everything is under control. We've solved many problems related to asset management, cloud configuration, and the new asset identification. If an application team has onboarded any cloud asset, we can see that. We have that information now. 

What is most valuable?

The best features in Qualys TotalCloud include the total asset management of the cloud environment. It is very easy to export the report and see the vulnerabilities related to the cloud specifically. We can segregate that particular report and give it to the appropriate team for remediation. Before, we were doing it manually. From the whole sheet, we had to find out the cloud vulnerabilities and check manually if it was a cloud vulnerability.

It is very helpful for us to generate reports related to the cloud vulnerabilities.

What needs improvement?

The onboarding process is a bit difficult. In the initial phase, it is very difficult to understand the features, what the dashboard contains, and what criteria they are using. This information is very difficult to understand as a newcomer to Qualys TotalCloud. Once we learn it, it becomes easy. It is hard for a complete newcomer. 

For how long have I used the solution?

I have been using Qualys TotalCloud for the last six months. There was one Qualys conference, and after that, we purchased it. Our management people were there, and they saw the usage of Qualys TotalCloud and how we could secure the cloud environment. They looked at how we can identify cloud vulnerabilities. That's why they decided to use this product.

What do I think about the stability of the solution?

Qualys TotalCloud is stable. We didn't experience any lag or slowness issues. They inform us beforehand that maintenance is scheduled, and there might be some slowness. Apart from that, there are no issues. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

For scalability, I would rate it a ten out of ten. It does not matter how many assets we have; it's very manageable. It's centralized.

Our environment consists of multiple clouds and multiple locations. We have only three members using Qualys TotalCloud. The team is narrow. After six months, more users will come since they're having different customizations available.

How are customer service and support?

The support from Qualys TotalCloud is a ten out of ten. The support team is very helpful in every aspect. If we get any issues, we can directly communicate with them. They have been helpful from day one. They have been solving issues efficiently.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before using Qualys TotalCloud, we were using the cloud-native tools. For example, for AWS, we used the AWS console. We were doing the misconfiguration identification manually, checking everything manually. If any new policies or vulnerabilities came, we needed to check those manually. They provided some advice, and we relied on them, but we don't need to depend on them anymore. Qualys TotalCloud is identifying everything, and we take action based on that.

How was the initial setup?

The deployment was handled by a third-party vendor. They completed it within one week because they had expertise in that. Afterward, they did a knowledge transfer with us about how we can deploy and the process involved.

Qualys TotalCloud does not require any maintenance as it is based on the cloud.

What's my experience with pricing, setup cost, and licensing?

It isn't cheap, but it's reasonable. It helps us to manage things with very few resources. 

What other advice do I have?

Currently, AI access is restricted in our environment. We are testing the outcomes and possibilities. Within two months, we may start using GenAI.

I would definitely recommend Qualys TotalCloud to other users. If someone is looking for a centralized management tool while using different cloud platforms, Qualys TotalCloud is very helpful. It helps manage and identify vulnerabilities and misconfigurations. It helps with asset management. It helps understand how many AWS or Google Cloud instances are in the environments.

I would rate Qualys TotalCloud a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google


    Arshad Nr

Makes cloud and asset management easy

  • February 10, 2025
  • Review from a verified AWS customer

What is our primary use case?

Qualys TotalCloud is very helpful for me for auditing purposes.

How has it helped my organization?

Qualys TotalCloud has helped us with centralized cloud management. We have Azure and AWS machines on the cloud. Previously, we were facing a lot of issues with vulnerability remediation. With Qualys TotalCloud, we can see vulnerabilities and misconfigurations and provide them to the remediation team with a timeline for fixing. Previously, we were unable to do that. It has helped us identify and plan the timeframe for the updates.

Qualys TotalCloud helped us show the attack vectors and their criticality to the client. The client could take immediate action. Previously, the client could not understand how critical an issue was. This automation is beneficial for us compared to the manual process.

Qualys TotalCloud has made asset management easy. We have many cloud resources. Previously, the cloud team was not aware of all of the resources. It is pretty easy now because we have visibility into the assets hosted on the cloud.

Qualys TotalCloud provides a single, prioritized view of risk. It reduces the work needed to combine multiple sources to prioritize risk. We can see them categorized based on the criticality which saves time. Previously, it would take us a week to manage, investigate the issues, and configure three or four cloud resources. We can now do that in two days. Once we have the report, we need to analyze it and showcase it to the client. They can then start the remediation.

Over three months, we have seen 20% to 25% improvement in the security posture. It identified about 70% misconfigurations which have now been reduced to 20%.

What is most valuable?

With TotalCloud, we can scan through the API. If we are not able to deploy cloud agents on the machine, we can use the API. This feature is quite nice. 

What needs improvement?

It is already perfect, but they can bring some newer dashboards and customization options for the dashboard. It would be great to be able to include on-prem assets on the dashboard. For example, when I am hosting my own server to the public, I should be able to segregate the dashboard to monitor that particular server.

For how long have I used the solution?

I have been using Qualys TotalCloud for about three months.

What do I think about the stability of the solution?

Initially, we faced some performance issues. After implementing it, I noticed it took a lot of time to load. However, it was not an issue from the Qualys side, so we waited on our end. After logging out and in again, the issue was resolved, and it became perfectly smooth. The initial gathering of data seems to have contributed to the delay.

What do I think about the scalability of the solution?

We have not scaled it yet.

How are customer service and support?

We did not need any support so far because TotalCloud has been working well. However, in the future, I might require support, and I expect good assistance from the company. It should not take much time.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

This is the first time I am working on a cloud security platform like this. 

How was the initial setup?

We did not encounter complexity because TotalCloud supports AWS. We do not need much customization or configuration either. The options for configuration are user-friendly. It took around two weeks to complete, with some management approval delays contributing to the timeframe.

Its maintenance is easy. We do not need more utilization or resources. We currently have 7 applications, and we will be onboarding 17 applications soon.

What about the implementation team?

There are five members in our team. Three of us were deploying and configuring the cloud setup, while others managed tasks, analyzed errors, and showcased the progress to the client.

What's my experience with pricing, setup cost, and licensing?

Its price seems higher compared to other tools, but it is worth it. If they could adjust the pricing and make it comparable with other tools, that would be great.

Which other solutions did I evaluate?

We evaluated WIZ cloud security. It has a limited number of dashboards, and customization is not possible. We have to rely on the data showcased on the dashboards, whereas Qualys TotalCloud shows us a lot of parameters and data which makes it easier to show information to the management. 

What other advice do I have?

I would definitely recommend it because it is easy to handle any cloud resources. Asset management is possible, and we can effectively do an audit of cloud resources. 

I would rate Qualys TotalCloud a ten out of ten.


    SurajTripathi

Misconfiguration detection and on-demand scans have transformed our cloud environment monitoring

  • February 04, 2025
  • Review provided by PeerSpot

What is our primary use case?

Sometimes I lack the details of misconfigured devices, such as cloud servers and cloud machines, which are hosted in our environment. We face issues while identifying these devices. We used to execute commands to check connectivity, which helped us identify misconfiguration issues or rely on vulnerability reports. Since TotalCloud was introduced, we can remediate these issues once we get the report from TotalCloud.

What is most valuable?

There are many features that impress me. The first is the misconfiguration detection, as mentioned earlier, and the detection feature alerts us about security tools and reported users. TotalCloud allows us to monitor our cloud environment. Monitoring devices hosted in the cloud dashboard is easy. Additionally, some features prioritize the misconfiguration option. For instance, if a cloud server is critical, it should be prioritized for prompt alerts. These are key features I like about TotalCloud. The best part I like is the on-demand scans. For example, if some machines have open vulnerabilities and the remediation team resolves them, the on-demand feature allows us to verify vulnerability resolution promptly. This helps the remediation teams significantly in closing critical vulnerabilities efficiently.

What needs improvement?

While I am still learning TotalCloud, which has the latest features introduced, I attended a Qualys event this year. There are navigations that can be improved. Some customizable dashboards provided in the dashboard part also need attention. The main area needing improvement is integration. Although the team is strengthening TotalCloud, integration can be enhanced with SIEM, SOAR, ITSM, and other sources. An enhancement feature could improve TotalCloud further.

For how long have I used the solution?

I have been using TotalCloud for more than two and a half years.

What do I think about the scalability of the solution?

It is obviously scalable. However, it is improving, so I rate it nine.

How are customer service and support?

Technical support can be rated 8.5 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I started my career in college. I was completely involved in college. I recently switched to CloudSight. As per the company's requirement, they have shifted me to the CloudSight product. I am still using Qualys and CloudSight. There is no difference as Callist is a centralized tool. It starts from the lifecycle, detection, remediation, and reporting. If vulnerabilities reopen, it detects them again. The lifecycle continues. It also patches and remediates endpoint servers in the tool itself. This is the part I like best about Callist compared to other vendors.

How was the initial setup?

It is quite easy. We deployed the Cloud TotalCloud Agent to servers and endpoints easily, without feeling any complexity.

What was our ROI?

It saves a lot of time and manual effort. We have many options to raise a case if it can be automated. CallStream helps us integrate and automate tasks. It helps us automate lots of things.

What's my experience with pricing, setup cost, and licensing?

It is not cheap. For smaller businesses, people running businesses with a small number of users cannot afford Qualys, as I understand. However, in MNCs and bigger organizations, the cost is not significant. There are different pricing models, like the patch management module, which requires a different price to access. It is not cheaper, but also not expensive.

What other advice do I have?

I definitely recommend other organizations to have this product in their environment. The price is a factor. Smaller organizations might find it unaffordable. However, there are different options depending on the budget, such as purchasing a smaller number of licenses. I highly recommend it. I work for LTI Mindtree, a large organization. Overall, I rate the product nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud


    reviewer2645955

Provides unified vulnerability and compliance assessment

  • January 30, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use it to obtain cloud compliance status. TotalCloud assists in presenting the cloud compliance data in a report format.

How has it helped my organization?

TotalCloud provides the easiest and the best approach for cloud infrastructure management. It helps us get all risks and vulnerabilities in a single report.

TotalCloud provides unified vulnerability and threat assessment across IaaS as per my knowledge. I am not sure about SaaS.

It provides a single, prioritized view of risk. We get to know about the severity of an issue and we can get it rectified as soon as possible.

The vulnerability and posture management information help us remediate the issue and improve our security posture.

TotalCloud saves us time and cost. We do not have to separately integrate each and every account subscription. Once we integrate the parent account, all the other child accounts get integrated automatically. It collects all the tag and inventory information on the cloud. That helps us to reduce risks.

The TruRisk Insights feature has helped to identify issues with high vulnerability scores and reduce risk. We did not have similar insights previously. There is about 50% to 80% reduction.

What is most valuable?

TotalCloud's best feature is the integration of cloud accounts. It helps with the risk and security posture management of our cloud infrastructure.

What needs improvement?

There should be improvement from a dashboard perspective when collecting and showcasing data to lead management. In such cases, improvement is necessary. While the policies and integration are perfect, issues arise when showcasing data.

We have brief written explanations explaining the issue, but a video explanation would also be useful.

For how long have I used the solution?

I have used the solution for one and a half years.

What do I think about the stability of the solution?

It is stable. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a ten out of ten for scalability.

We have different environments and multiple cloud platforms. As an admin, there are more than 50 users.

How are customer service and support?

Their support is good. I would rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were not using any similar solution previously.

How was the initial setup?

It is easy to deploy and integrate accounts. It took just five to ten minutes to integrate the API and collect information.

It is a SaaS platform that does not require any maintenance.

What other advice do I have?

I recommend using it for posture management if a cloud agent is available. The cloud agent collects information for vulnerabilities and makes it accessible as a single source of information. 

I would rate Qualys TotalCloud a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Thomson Arokiyasamy

Complete insights and risk score help with efficient threat management

  • January 29, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use it for scanning the complete environment at an enterprise level. I need to check all the systems to ensure they are secure, and if there are any known vulnerabilities, whether the vulnerabilities are being addressed or any on-demand scan needs to be performed through Qualys.

How has it helped my organization?

FlexScan helps with complete insights, and some AI-driven features are also available in TotalCloud. We use it for SaaS applications such as Microsoft 365.

TotalCloud provides unified vulnerability and threat assessment across both IaaS and SaaS. We have information about any unpatched versions or out-of-support versions. It is cloud-integrated, so all the CVEs and known signatures are integrated, and it can automatically address the issues.

The TruRisk Insights feature has basic vulnerability detection and AI integration. It is like a risk management tool. It provides all security threats with a risk score to the team. That helps to prioritize the threats and remediate them.

The time efficiency depends on the scale of the environment. For example, in large enterprises where hosts are cloud-hosted, one can see some time reductions compared to other scanners.

What is most valuable?

Vulnerability and threat detection and assessment of the criticality of the vulnerabilities exposed are most valuable.

What needs improvement?

In a future release, I suggest that zero-day vulnerabilities should be predicted in advance using AI technologies. The system is not 100% secure yet, so proactive threat hunting could be enhanced to be more proactive than the current system.

For how long have I used the solution?

I have been using Qualys TotalCloud for the past five to six years.

What do I think about the stability of the solution?

The stability is good. It is a reliable tool. It does not crash, and in my experience, this tool has never gone down. The downtime is minimal, and when it occurs, it is usually because of known maintenance.

What do I think about the scalability of the solution?

The scalability level is good compared to other tools. It is scalable and extendable.

How are customer service and support?

I have not contacted them, but I have heard that their technical support is as good as other vendor solutions such as Splunk or QRadar. However, it is not as top-notch as Microsoft. Microsoft provides better vendor support and deals with issues on a high priority.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used Nessus as a previous solution. Qualys TotalCloud is more user-friendly than Nessus, so I prefer Qualys TotalCloud.

How was the initial setup?

I found the initial setup user-friendly. We had the user manual handy. It was like a new learning experience, but it was user-friendly to integrate and implement. It is not difficult. Within a few days, we became accustomed to the console.

In terms of maintenance, though the vendor support is there, we do need the scaling whenever there is a new release or version. We have a maintenance mode window out of business hours to go ahead with the upgrade of the product.

What about the implementation team?

The size of the implementation team depends on the scale of the environment and how many assets we are going to integrate. It depends on whether it is a large-scale or small-scale environment. Generally, a team of three to five members is enough for enterprise scale.

What other advice do I have?

New users should know about the architecture of Qualys TotalCloud and its components and backend infrastructure. Understanding vulnerability detection, AI, threat intelligence, attack vectors, exposure, and risk management is key. They should also read the full user manual and insights from IT professionals. They should learn how to use this solution for threat management.

I would rate Qualys TotalCloud an eight out of ten.


    Ramachandran Sugumar

Performs well and provides great visibility into our assets

  • December 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our environment uses both on-premises containers and cloud-hosted applications. The majority of our applications reside in the cloud, and for those, we conduct vulnerability scans using Qualys TotalCloud.

How has it helped my organization?

Qualys TotalCloud offers clear explanations of identified vulnerabilities, aiding security and project teams in understanding and remediation. These user-friendly descriptions bridge the knowledge gap by providing essential context for those unfamiliar with security concepts. With a centralized dashboard, teams can readily access vulnerability details and take direct action to address them, streamlining the remediation process.

As a large organization, we've been using Qualys TotalCloud for a year. While it takes time to detect all containerized assets fully, we're gradually gaining comprehensive visibility within a single platform.

Qualys TotalCloud offers a unified platform for vulnerability and threat assessment across both Infrastructure as a Service and Software as a Service environment. Currently, our team utilizes IaaS, while a separate team manages SaaS. Qualys TotalCloud allows us to assess all software used within our infrastructure and categorize it based on the risk level of white, gray, or black. Whitelisted software poses no risk, while graylisted software may require remediation or controls, such as Data Loss Prevention or Anti-Virus, to mitigate potential risks. Blacklisted software is prohibited. This tool also helps identify unauthorized software, enabling us to remove it from our network and enhance overall security.

Qualys TotalCloud provides real-time risk assessment, including a TruRisk score that helps prioritize remediation efforts.

Qualys provides the TruRisk score, which we use to prioritize remediation efforts within our Service Level Agreement. We've collaborated with Qualys to develop a customized formula that considers whether a vulnerability is public-facing, resulting in adjusted risk scores. Any vulnerability that cannot be remediated within the SLA will be isolated from the network.

TruRisk helps identify a range of risks, but the public-facing application is a primary concern. Attackers often target this area by running scans and attempting to exploit vulnerabilities on the application or infrastructure side. To address this, we have a separate process based on the TruRisk score, which allows us to remediate all high-risk issues. While some vulnerabilities may appear to be a medium risk to us, they may pose a higher risk to the application or machine. TruRisk helps us identify and prioritize these discrepancies, enabling us to focus our efforts effectively.

Our infrastructure, encompassing over 300,000 machines, previously generated millions of vulnerabilities. However, by implementing the TruRisk score, we have successfully reduced these vulnerabilities to the thousands.

What is most valuable?

The most valuable feature of Qualys TotalCloud is the visibility it provides. We now have insight into previously unseen container vulnerabilities, allowing us to identify and address most emerging issues.

What needs improvement?

We are currently using a variety of tools and are working to consolidate them into a single platform. We are exploring options to integrate these tools with Qualys, our primary security and compliance tool, to centralize risk assessment and reporting. For example, while we use Qualys for vulnerability scanning and compliance assessments, we also utilize separate tools for web application scans and some SaaS application reviews. Our goal is to integrate all these functions into Qualys, creating a single dashboard for comprehensive security monitoring and management. I would appreciate additional integration options to connect Qualys TotalCloud with our other vulnerability management tools.

For how long have I used the solution?

I have been using Qualys TotalCloud for one year.

What do I think about the stability of the solution?

I would rate the stability of Qualys TotalCloud nine out of ten. We have not encountered any lagging or crashing from the tool.

What do I think about the scalability of the solution?

Qualys TotalCloud is scalable.

How are customer service and support?

I contacted Qualys technical support when we encountered scanning issues. They helped work to resolve our issues promptly.

How would you rate customer service and support?

Positive

What other advice do I have?

I rate Qualys TotalCloud nine out of ten.

Which deployment model are you using for this solution?

Public Cloud


    Bharawaj S

Makes remediation, policy management, and compliance reporting easy

  • December 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use TotalCloud for CSPM or Cloud Security Posture Management. We have integrated our cloud accounts with TotalCloud, allowing us to do the posture management of those accounts and virtual machines. 

By implementing TotalCloud, we wanted configuration compliance reports. We wanted to determine the compliance percentages of our infrastructure. We wanted to see if particular mandatory controls have been implemented.

How has it helped my organization?

It provides information about where a particular data or issue exists. If we want to remediate, there is also a remediation option. It gives a brief description, and there are also some URLs that we can refer to remediate. We have security posture visualization, and we also have detailed information with cloud posture ID, etc.

TotalCloud reduces the work we would have to do to combine multiple sources to prioritize risk. We have a dashboard to prioritize the security posture-related information based on criticality.

What is most valuable?

The best feature would be the ability to create policies. It is easy to control and update policies as required. Additionally, it is easy to check the security posture through the UI. We could segregate based on three different providers or an EC2 instance. This kind of virtual machine-related segregation is very easy.

What needs improvement?

In TotalCloud, I would suggest improvements in policy checks to cater to various inventory types like VPCs, subnets, S3 buckets, or IAMs. There is a lack of data segregation according to criticality or inventory. For example, they should provide percentages for security posture scores at the VPC level. Further differentiation and risk percentages should also be improved.

For how long have I used the solution?

I have been using TotalCloud for about ten months.

What do I think about the stability of the solution?

The stability is good, and I would rate it as a nine out of ten.

What do I think about the scalability of the solution?

Its scalability is good as well. I would rate it ten out of ten.

How are customer service and support?

Technical support for TotalCloud is satisfactory, but there have been multiple glitches here and there, so I would rate them as an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we did not use any cloud management solutions. TotalCloud is the first solution we are utilizing for this purpose. We were tracking everything manually, so we did not have visibility into everything. After implementing TotalCloud, we could see how many machines have not been updated and where data has not been properly configured. We were able to get all the details in a single report.

How was the initial setup?

The deployment was easy because our integration was done at the tenant level, which simplified the process.

We have used it for AWS, Azure, and GCP clouds. Its maintenance is handled by Qualys. It is a SaaS platform.

What other advice do I have?

I would recommend TotalCloud from the posture management and integration perspectives, as these areas are strong. However, due to limitations in risk and inventory management, one might consider waiting until those features are improved. Overall, I would rate TotalCloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    ShantanuChoubal

Boosted cloud security with enhanced asset categorization and AI-powered insights

  • November 22, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Qualys TotalCloud to assess the security posture of our cloud-hosted environment. This tool allows us to access real-time data, categorize assets, prioritize critical vulnerabilities, and establish regular patching policies to mitigate our overall vulnerability risk.

We are eager to utilize Qualys TotalCloud to create a ticketing system integrated with our SecOps module, such as ServiceNow or a similar tool. This integration will enable automated ticket creation following assessments and vulnerability identification within our environments. The system should assign tickets to respective team members, prioritize fixes, and provide comprehensive dashboards for tracking progress and visualizing generated reports.

How has it helped my organization?

Qualys TotalCloud provides written explanations to help with remediation paths and eliminate cyber risk, significantly reducing our time spent on these tasks. It ensures that we can minimize manual efforts and prioritize security issues identified by the platform, allowing us to focus on critical areas and improve overall efficiency.

Qualys TotalCloud has significantly improved our organization by automating our reporting processes, reducing the time spent on report creation from two hours to less than fifteen to twenty minutes. It offers complete visibility of our cloud environment, which aids in prioritizing vulnerabilities and security risks effectively.

It provides unified vulnerability and threat assessments across both Infrastructure as a Service and Software as a Service, significantly improving our overall cloud security posture management. Compared to our previous Managed Cloud environment, even within this organization, we have made substantial progress. Previously, we relied on different tools with limited features for vulnerability posture management. However, with Qualys TotalCloud, we have implemented new policies and processes for remediation, resulting in a 70 to 90 percent improvement in our security standards.

Qualys TotalCloud offers a consolidated, prioritized view of risk across our chosen scope, allowing us to focus on specific vulnerabilities and security threats within a single dashboard. This streamlined approach eliminates the need to collate data from multiple sources, improving efficiency and providing comprehensive visibility into our cloud environment.

TruRisk Insights considers multiple factors, including Qualys detection score, asset scoring, risk, and CVSS scoring, to generate a comprehensive priority rating. Additionally, customization options allow for incorporating factors like internet exposure, public accessibility, or intranet presence, further refining the risk scoring and prioritization process.

Vulnerability identification is inconsistent, especially for assets with high vulnerability scores. This is influenced by the environment and project of the asset, and potential oversight during migration between versions. This may lead to a few individuals discovering significant vulnerabilities. However, Qualys' TruRisk Insights can identify the post-migration version of an asset, enabling us to determine the specific vulnerability and appropriate remediation actions, such as patching.

TruRisk Insights has significantly improved our security posture by automating our reporting process. Previously, creating reports required manually identifying assets, categorizing their environment, and calculating scores in Excel, which was time-consuming. Now, with TruRisk Insights, we can generate reports in less than 20 minutes by simply using the Qualys TotalCloud console to download the desired information. 

What is most valuable?

One of Qualys' best features is its categorization, which allows us to see the types of assets, their security postures, and the AI-powered version of the tool. The AI enhancements simplify vulnerability management by eliminating the need for SQL queries to create policies. Now, we can simply input our requirements, such as critical vulnerabilities in the production environment or specific operating systems, and the tool generates the results accordingly. Additionally, we can create custom dashboards to monitor specific areas of interest, like vulnerabilities affecting a particular OS, exposed ports, majorly targeted vulnerabilities, or the most exploited vulnerabilities in the environment.

What needs improvement?

Two areas for improvement in Qualys TotalCloud are the speed of the public cloud platform and vulnerability detection. While the public cloud platform is necessary due to the lack of a private cloud infrastructure, page load speeds could be faster. Additionally, vulnerability detection needs improvement, as it currently takes several days for new vulnerabilities to be added to the knowledge base, hindering prompt detection and remediation. Ideally, updates should be more immediate, enabling quicker implementation of solutions.

For how long have I used the solution?

I have been using Qualys TotalCloud for two to three years.

What do I think about the stability of the solution?

The stability is excellent, with well-planned maintenance schedules communicated in advance by Qualys. This ensures business continuity and preparedness for any planned downtime.

What do I think about the scalability of the solution?

I would rate the scalability of Qualys TotalCloud nine out of ten.

How are customer service and support?

The Qualys customer support is exceptional.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?


How was the initial setup?

The deployment was straightforward, taking less than a day.

What about the implementation team?

The implementation involved four or five team members on our side. It's unclear how many were involved from the Qualys side.

What was our ROI?

Regarding return on investment, it is going well, although we are yet to complete year-end assessments. Qualys TotalCloud has saved us approximately 15 to 20 percent of our efforts.

What's my experience with pricing, setup cost, and licensing?

Although Qualys TotalCloud is relatively expensive due to its unique automation features, its cost-effectiveness is rated an eight out of ten, with ten being the most costly.

Which other solutions did I evaluate?

We evaluated other solutions such as Rapid7 and Falcon CrowdStrike. However, Qualys provides more comprehensive features.

What other advice do I have?

I would rate Qualys TotalCloud a nine out of ten.

We recommend and provide Qualys TotalCloud to our clients in various locations. We also utilize it internally across our global organization, spanning multiple countries in Asia, Europe, the US, and other regions. Therefore, Qualys TotalCloud is deployed globally. We have approximately 850 users with varying levels of access. Many have read-only access to view reports and the status of their environment. However, only a limited number of users have the necessary permissions to perform scans and make changes. The majority of users have read-only access.

Qualys TotalCloud, while generally reliable, occasionally requires maintenance and may experience downtime. Qualys performs its quarterly maintenance, but infrequent issues can arise, perhaps once or twice a year, causing crashes or slowdowns within the system. These rare instances may result in limited or delayed portal access, hindering report generation and dashboard viewing.

As a satisfied user, I recommend Qualys TotalCloud to other organizations or clients. I see myself as biased because I am a fan of the product and extensively use it.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    reviewer2060841

Comprehensive dashboards enhance cloud asset visibility and prompt issue remediation

  • November 15, 2024
  • Review provided by PeerSpot

What is our primary use case?

Qualys TotalCloud offers comprehensive visibility into all cloud environment assets, allowing for the identification of failing assets under policies and controls to ensure compliance and generate related reports.

We implemented Qualys TotalCloud to improve control over our publicly exposed assets, centralizing alerts and remediation efforts.

How has it helped my organization?

TotalCloud provides written explanation to help guide remediation paths and eliminate cyber risk.

TotalCloud has greatly enhanced the organization by helping identify misconfigurations and vulnerabilities that weren't visible before. It provides visibility and remediation, primarily for production and non-production environments, thus improving our overall security posture.

TotalCloud offers vulnerability and threat assessment for both Infrastructure as a Service and Software as a Service environments through a dedicated module designed to identify vulnerabilities in both.

TotalCloud has improved our security posture by simplifying the identification of misconfigurations and vulnerabilities in our resources, enabling us to quickly remediate any risks.

TotalCloud provides a single, prioritized view of risk, reducing the workload associated with consolidating multiple sources for risk prioritization. This efficiency saves us approximately 20 to 30 percent in costs.

What is most valuable?

The dashboards are particularly valuable as they offer a comprehensive view of the environment, highlighting any misconfigurations. The remediation features allow configurations to address issues promptly.

What needs improvement?

There is a resource-finding window in Qualys TotalCloud. We encountered challenges identifying the correct resource category for certain items, such as those in containers or storage. Specifically, we struggled to formulate effective queries within those modules to determine the properties of the items. Qualys could improve by enhancing the user interface to allow for easier query building, enabling users to simply click on UI elements and add them to the query.

For how long have I used the solution?

I have been using TotalCloud for three years.

What do I think about the stability of the solution?

I rate the stability of Qualys TotalCloud eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of Qualys TotalCloud nine out of ten.

How are customer service and support?

The technical support team is strong and helpful in solving issues promptly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial setup was straightforward, with deployment taking about a week.

What about the implementation team?

The deployment primarily involved five to six core team members, with additional support from various departments for broader organizational implementation.

What was our ROI?

TotalCloud has yielded significant cost savings by reducing manual effort by 20 to 30 percent and generating overall savings of 30 to 40 percent across various departments.

What's my experience with pricing, setup cost, and licensing?

Qualys TotalCloud is cost-efficient and was selected for its value compared to other products.

Which other solutions did I evaluate?

We conducted a proof of concept with Check Point and Trend Micro. However, we ultimately chose Qualys due to its superior visibility and broader range of options, despite some challenges with its user interface.

What other advice do I have?

I would rate Qualys TotalCloud eight out of ten.

I'm interested in Qualys TotalCloud incorporating orchestration capabilities to automate manual tasks and eliminate the need for transferring information and performing actions manually. Ideally, this would involve a workflow feature. While exploring options, I found that TruRisk Insights or another module might already offer this functionality.

Qualys TotalCloud is deployed in multiple locations globally, supporting approximately 200 users.

Qualys TotalCloud is designed to require minimal maintenance.

I recommend TotalCloud for its simple onboarding and cost efficiency, providing a holistic view of cloud assets.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Himanshun Singh

Integrated cloud capabilities improvr vulnerability tracking and policy management

  • November 12, 2024
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case for Qualys TotalCloud is its multi-cloud capabilities. The platform's cloud-based architecture allows us to utilize agents across various hosts and domains, eliminating the need for physical scanners or storage and streamlining our security operations.

We implemented TotalCloud because it is entirely cloud-based, eliminating the need for deploying additional resources, scanners, or storage. This centralized platform simplifies troubleshooting, vulnerability assessment, and remediation, streamlining our security processes.

How has it helped my organization?

Qualys TotalCloud offers comprehensive guidance for addressing cyber risks through clear remediation steps. The platform provides a centralized solution for vulnerability assessment, identification, and remediation, streamlining the entire security process.

Over the past four years of using Qualys, I've witnessed continuous improvements to their technologies. Initially offering only VMDR, they now provide ADR, SCA policies, EDR, and numerous other features. Their detection capabilities, particularly on the Windows side, have also seen significant advancements. While previously facing challenges with Linux identification, Qualys now demonstrates accurate identification with minimal false positives. Qualys TotalCloud boasts a 99.999 percent true positive rate in Windows environments.

Qualys TotalCloud offers a unified view of vulnerabilities across both Infrastructure as a Service and Software as a Service environments. Its integration of AI and anomaly detection databases significantly enhances its ability to identify and prioritize potential security threats.

The unified view integrates multiple policy standards into its modules, eliminating the need to consult various sources. By simply importing the policies, we obtain the desired results. Additionally, TotalCloud can scan for vulnerabilities and assess policies, thereby removing the necessity for deploying separate tools. It efficiently gathers all the required data from a single agent.

TotalCloud offers a centralized, prioritized view of risk tailored to specific needs. Customization of risk assessments is possible through factors such as vulnerability identification, organizational treatment, and asset criticality, each classified as critical, high, or medium. Further organization is achieved using tags or groups. This streamlined approach eliminates the need to consolidate multiple sources for risk prioritization. While organizations often utilize ticketing systems like ServiceNow and Jira integrated with Qualys for simplified workflows, Qualys also provides a reporting mechanism for those without a dedicated ticketing solution.

Qualys TotalCloud simplifies vulnerability assessment and policy management by providing everything in one straightforward interface.

TruRisk Insights, based on our critical asset assessment, provides improved results by enabling a more comprehensive understanding of risk and vulnerability, leading to better-informed decisions and more effective mitigation strategies.

TruRisk Insights enhances our security posture by combining multiple factors: attack vectors, criticality assessments, asset criticality evaluations, and analysis of the top ten Common Vulnerabilities and Exposures. This comprehensive approach provides a more accurate and holistic view of our security risks.

What is most valuable?

TotalCloud offers a comprehensive suite of features, including EDR, XDR, and TrueRisk, providing a centralized platform for managing vulnerabilities and security risks. This integrated approach streamlines vulnerability tracking and combines solutions like VMDR and Cloud Agent, simplifying security management for users.

What needs improvement?

Qualys TotalCloud needs to improve its accuracy for non-Windows operating systems. Specifically, it should refine its policies and enhance support for Linux and Mac platforms.

For how long have I used the solution?

I have been using Qualys TotalCloud for approximately one year.

What do I think about the stability of the solution?

The stability of Qualys TotalCloud is excellent, and I would rate it as ten out of ten.

What do I think about the scalability of the solution?

The scalability of Qualys TotalCloud is excellent, and I would rate it as ten out of ten.

How are customer service and support?

The technical support for Qualys TotalCloud is superb.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Prior to using TotalCloud, I utilized Rapid7 and Nessus for vulnerability management. While Nessus excelled in assessments with minimal false positives, I found Qualys to offer a more comprehensive solution.

How was the initial setup?

The initial deployment is straightforward and typically takes one to two hours to complete. The process involves downloading the agent and accessing the server where it will be deployed. With admin access, deployment can be completed in as little as two minutes per agent.

What was our ROI?

Qualys TotalCloud has saved us about 30 to 40 percent in time and resources.

What's my experience with pricing, setup cost, and licensing?

Qualys TotalCloud offers competitive pricing given its comprehensive suite of features, including integration, assessment, remediation, and detection capabilities, all within a single platform.

What other advice do I have?

I would rate Qualys TotalCloud ten out of ten.

Qualys TotalCloud is deployed in multiple departments and utilized by over 100 users.

Qualys TotalCloud is SaaS-based, so all maintenance is handled by Qualys. The agents update automatically, eliminating the need for user intervention. Reinstallation is only necessary in the rare event of agent corruption.

I would definitely recommend Qualys to others. It is a strong competitor in today's market.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other