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UJET

UJET

Reviews from AWS customer

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External reviews

1,078 reviews
from

External reviews are not included in the AWS star rating for the product.

    Consumer Services

An Honest Assessment of Ujet

  • June 26, 2025
  • Review provided by G2

What do you like best about the product?
The platform’s modern, clean interface makes it easy for agents to navigate and manage customer interactions efficiently, reducing training time and improving productivity.
What do you dislike about the product?
There are occasional problems with calls dropping or audio glitches, which can interfere with communication and call monitoring
What problems is the product solving and how is that benefiting you?
UJET captures and passes along rich customer journey data—such as recent orders, time spent on FAQ pages, or search queries—to agents before the conversation begins.

    Princess Shaira C.

UJET THE EASIEST WAY TO GET YOU GOING!

  • May 29, 2025
  • Review provided by G2

What do you like best about the product?
I like this app because it's user friendly. Fast and reliable. Ease of implementation and it has number of features and ease of integration.
What do you dislike about the product?
I can't find any dislikes with this app. The app really made my life more comfortable and work life balance!
What problems is the product solving and how is that benefiting you?
Technical issues like there is an error to the app which can be fixed quickly.

    Marjorie D.

Ujet efficiency

  • November 22, 2024
  • Review provided by G2

What do you like best about the product?
What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.

Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind.
What do you dislike about the product?
Nothing, I don't dislike anything about UJET.
What problems is the product solving and how is that benefiting you?
The problems that UJET is solving and how it's benefiting me is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.

Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind.

    April Joy M.

Loving using UJET

  • October 23, 2024
  • Review provided by G2

What do you like best about the product?
I love to use UJET because it a friendly user tool
What do you dislike about the product?
Some times it logging the system. That is why I I encountered some issue
What problems is the product solving and how is that benefiting you?
Like the customer concern regarding the reimbursment dispute

    Logan R.

Forward thinking and ahead of it's time

  • October 23, 2024
  • Review provided by G2

What do you like best about the product?
I like that they are on top of their game. While using this company, there has never been but one single time their system went down and it was for an entire 30 minutes or less. You don't ever hear of that happening these days.
What do you dislike about the product?
I wish they had more modern features that could be used.
What problems is the product solving and how is that benefiting you?
They solve our communications issues by far

    Retail

Its a good tool at work but sometimes its taking a hard time to sign in and sign out.

  • October 17, 2024
  • Review provided by G2

What do you like best about the product?
Very accessible for work and easy to navigate
What do you dislike about the product?
Having a hard time to sign in and sign out
What problems is the product solving and how is that benefiting you?
Due to recent report of punched in and out, UJET is currently working on that which will benefit me in the future for more acessible access

    Lester Mae S.

Amazing

  • October 03, 2024
  • Review provided by G2

What do you like best about the product?
It gives an easy access everytime chat or email, and call. Ujet are very useful.
What do you dislike about the product?
It cannot capture the customer satisfaction ratings automatically.
What problems is the product solving and how is that benefiting you?
Ujet is useful for the fast pace transaction chat email and calls.

    Markanthony D.

ujet

  • October 03, 2024
  • Review provided by G2

What do you like best about the product?
using ujet is very convinience to communicate the guest or hist
What do you dislike about the product?
sometimes loading while on the phone or chat
What problems is the product solving and how is that benefiting you?
Ujet is very convenience to used and resolve dthe issue of your customer

    Annielyn Y.

It was a good and productive tool for me.

  • July 27, 2024
  • Review provided by G2

What do you like best about the product?
UJET is good and very easy to navigate.
What do you dislike about the product?
UJET takes too long to load. It ususally takes atleast 5 min.
What problems is the product solving and how is that benefiting you?
It helps me connect with customers and talk to them.

    dharlyn M.

Easy access

  • July 26, 2024
  • Review provided by G2

What do you like best about the product?
You did a great job when you ran the UJET. It showed that you are capable of getting people to work together and communicate effectively. The product quality is consistently outstanding, exceeding my expectations every time and easy to use.
What do you dislike about the product?
It does not have an option to remove the notification when it is linked to the tools and you need to remove it manually. it's so easy to use
What problems is the product solving and how is that benefiting you?
It works in real time and doesn't often have problems so it's a big help for me to be able to adhere to my proper schedule

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