UJET
UJETReviews from AWS customer
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My Experience using UJET
What do you like best about the product?
I like how color-coded aux were. And it was more manageable now compared before. Also, it is easy to navigate
What do you dislike about the product?
None, so far. I like the UJET now compared to its interface before
What problems is the product solving and how is that benefiting you?
It solved our issue with calling third-party and also when the caller were having issues, we have the option to hung up and callback
Using UJET is very helpful
What do you like best about the product?
The most helpful aspect of UJET is its advanced features that provides seamless and customer communication. Upsides include its ease of use and customization, the ability to provide personal, intelligent customer experiences, integration for better insights, improved agent productivity, and scalability to meet business needs.
What do you dislike about the product?
I think I don't have any dislike about UJET since I don't have any issues using it.
What problems is the product solving and how is that benefiting you?
UJET integrates voice, chat, SMS, and in-app support into a single platform, eliminating the need for customers to switch between different channels. This unified approach reduces frustration and streamlines the support process.
Ujet review feedback
What do you like best about the product?
Ujet are useful and helpful tools in receiving calls and doing outbound calls. It easily to change tagging once needed.
What do you dislike about the product?
So far, all good in ujet not experiencing any issues.
What problems is the product solving and how is that benefiting you?
Once needed to do outbound calls it was easy to use.
Easy to use and helpful
What do you like best about the product?
What I like best about UJET is that the survey appears immediately, it’s easy to use, and it’s very helpful in assisting customers efficiently while ensuring their satisfaction.
What do you dislike about the product?
Nothing, I am very satisfied using UJET when it comes assisting customer.
What problems is the product solving and how is that benefiting you?
UJET helps streamline customer interactions by making the process faster and more organized. It reduces handling time, improves efficiency, and provides real-time insights, which allows me to assist customers more effectively and deliver a smoother experience.
Very nice and easy to use
What do you like best about the product?
Tagging, doing outbound, and transferring the call
What do you dislike about the product?
There's nothing to dislike about UJET. It is very convenient.
What problems is the product solving and how is that benefiting you?
We can see who called us, their phone numbers and number of calls
Very helpull and friendly use
What do you like best about the product?
It's easy to access and find all information needed, every the history of transaction
What do you dislike about the product?
Sometime getting error, and having difficult to troubleshoot issue
What problems is the product solving and how is that benefiting you?
Documentation of conversation
Ujet Review
What do you like best about the product?
I appreciate that UJET focuses on simplifying and improving the customer experience. Features like in-app support, secure authentication, and multimedia sharing make interactions more personal and efficient."
What do you dislike about the product?
"Some of UJET’s advanced features can feel overwhelming at first, especially for new users or agents who aren’t familiar with modern CX tools. It takes a little time and training to maximize its full potential."
What problems is the product solving and how is that benefiting you?
UJET solves the problem of outdated, clunky call center technology. Traditional systems often create frustration for both customers and agents, with long wait times, poor integrations, and lack of personalization. UJET modernizes the process with mobile-first features, secure authentication, and in-app support. For me, this means faster resolutions, smoother interactions, and a more seamless experience overall."
UJET IS GREAT
What do you like best about the product?
Interesting things about UJET that I like, based on their recent developments, UJET is not just adding AI features here and there — it’s pushing toward orchestrating the entire CX using generative AI + real‑time data.
What do you dislike about the product?
Anything that UJET can improve is Platform Stability / Technical Glitches and Customization Limitations Occasional lag or latency during high volume periods or when handling many interactions.
What problems is the product solving and how is that benefiting you?
UJET addresses several key challenges faced by modern contact centers, delivering tangible benefits to both businesses and customers. UJET offers a unified platform that integrates voice, chat, SMS, and in-app support, ensuring a seamless omnichannel experience.
An Honest Assessment of Ujet
What do you like best about the product?
The platform’s modern, clean interface makes it easy for agents to navigate and manage customer interactions efficiently, reducing training time and improving productivity.
What do you dislike about the product?
There are occasional problems with calls dropping or audio glitches, which can interfere with communication and call monitoring
What problems is the product solving and how is that benefiting you?
UJET captures and passes along rich customer journey data—such as recent orders, time spent on FAQ pages, or search queries—to agents before the conversation begins.
UJET THE EASIEST WAY TO GET YOU GOING!
What do you like best about the product?
I like this app because it's user friendly. Fast and reliable. Ease of implementation and it has number of features and ease of integration.
What do you dislike about the product?
I can't find any dislikes with this app. The app really made my life more comfortable and work life balance!
What problems is the product solving and how is that benefiting you?
Technical issues like there is an error to the app which can be fixed quickly.
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