Sold by: UJETÂ
UJET is a Multi-Cloud CCaaS solution that enables businesses to unlock the strategic value of the contact center and deliver modern consumer experiences.
Overview
UJET is reimagining the contact center for modern consumers and brands. Our one of a kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations.
UJET is the only CCaaS vendor that provides multicloud redundancy between AWS and GCP, providing true 100 percent guaranteed uptime.
A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy to use, intuitive design to make life easier for everyone involved, from customers and agents to supervisors and executives, all while driving meaningful operational efficiencies.
Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you are ready.
Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.
Highlights
- UJET CCaaS represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.
- Simultaneous Configuration Across AWS and GCP delivers unprecedented resiliency, business continuity, and disaster recovery readiness, with a 100% uptime guarantee.
- UJET provides you with powerful Contact Center capabilities while minimizing the Personally Identifiable Information (PII) stored in the platform. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risk as well as deliver a better experience for both the agent and customer.
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UJET Basic (100 users) | Voice, Standard Reports, CRM Adapter, Web SDK, Standard Support, SSO | $78,000.00 |
UJET Pro (100 users) | Basic plus SMS, Mobile SDK, Advanced Reports & API, Premium Support | $118,800.00 |
Vendor refund policy
N/A
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
SuccessKPI Contact Center Intelligence is a pure SaaS analytics platform for CCaaS performance management. This rich BI tool helps users improve operational insight and business outcomes through the AI driven Playbook Builder. Get started in minutes and transform performance with actionable analytics.
![SucessKPI - Government [Private Offer Only]](https://d7umqicpi7263.cloudfront.net/img/product/f0ca593f-12da-4fcf-a422-c5f492cf1fd1.png)
SuccessKPI delivers a modern cloud analytics solution purpose-built for government and civilian agencies to achieve mission success with their digital transformation efforts within their citizen engagement center(s). With SuccessKPI, instantly unlock data, empower agents, and enable action with the only all-in-one modern citizen experience platform built within a FedRAMP certified, security-rich framework, to the highest standards deploying the latest AI technology within agency contact centers.
SuccessKPI is a pure SaaS analytics platform for the Amazon Connect contact center for real-time and historical reports. It also offers Speech analytics, Quality monitoring, and Workforce management with highest level of security compliance like PCI, SOCII, ISO27001, GDPR and FEDRAMP. Customers can get started in minutes and transform performance with actionable analytics
Customer reviews
0 ratings
0 AWS reviews
|
1118 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Johnny F.
Effortless Navigation and Excellent Support
Reviewed on Nov 10, 2025
Review provided by G2
What do you like best about the product?
Easy to navigate can contact customer support easily if there' a problem.
What do you dislike about the product?
Nothing so far, it's still giving me the easy to navifate vibe.
What problems is the product solving and how is that benefiting you?
It's solved the communication between the caller and the customer.
Telecommunications
A tool for the future
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
UJET helps me to work efficiently. It helped me thrived as an employee. Its useful to every part of my work as a customer service agent. It features enabled me to work in a fast-paced environment. Its interface is the best as it this tool have an organized section where you can click any assistance it can offer.
What do you dislike about the product?
The thind I dislike about UJET is that sometimes it when you launch it, it get delayed that results for the tool to load eternal. Hence, resulting to me to contact support and do troubleshooting.
What problems is the product solving and how is that benefiting you?
UJET was able to solve disorganization on the project I'm assigned. Its AI helps to me to coordinate ideas and relay it to our customers. It flexibility gives us a lot of time to improve other areas of our work that requires manpower.
Telecommunications
Advantage and Disadvantage of using UJET
Reviewed on Nov 04, 2025
Review provided by G2
What do you like best about the product?
I like UJET because it offers a variety of assistance in customer service. Its interface also is easy to navigate that let me finish my work at ease. Those tools associated with tool are responsive and function well.
What do you dislike about the product?
The thing I dislike about UJET is that sometimes it crashed when multiple tabs have been opened. I know that computers are having difficulty to process this tool function but they should have address before launching.
This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved.
This tool have a great potential to be used in other platform that required multitask as long as the issue I told about have been solved.
What problems is the product solving and how is that benefiting you?
UJET offers everything I need to function at work. UJET was able to solve disorganization at my workspace. When you launch this tool, it already prepares everything that you need to work efficiently. This tool benefits me in a way that it makes my task easier and work efficiently with no supervision needed.
Josephine D.
Seamless, Smartphone-Native Support Makes Customer Interactions Effortless
Reviewed on Oct 30, 2025
Review provided by G2
What do you like best about the product?
It has easy-to-use interface. Features like integrated chat, photo/video sharing, and context fed into the CRM help reduce the number of tool-switches for me.
What do you dislike about the product?
It will lag sometimes when disconnecting the call even when your connectivity is good
What problems is the product solving and how is that benefiting you?
It solves Remote/hybrid workforce and connectivity challenges. That makes less tool-switching, more focus on customer and better remote/hybrid experience
Diovineil A.
Easy and Convenient, Effortless Call Documentation
Reviewed on Oct 28, 2025
Review provided by G2
What do you like best about the product?
the good thing about UJET is that it's is easy to use and convenient especially on noting the account of the caller. Other thing is that you don't need to provide more information and you just provide the summary of a certain concern. It is easy to open/ accessing it after it has been implemented to be used. As a customer support and achieving the goal it is helpful to achieve other areas of metrics. The good thing as well is that it is easy to use or linked with the other app like Kustomer.
What do you dislike about the product?
The issue I have with Ujet is primarily about the notation that some are not accurate on what is intended and needs to provide the details for it so taht it will be captured. I also have an issue that if it about linking the 2 case notes it don't compressed so that it will only be one case noted to be used once linked. More likely if you are using Swift note frequently.
What problems is the product solving and how is that benefiting you?
It resolves a lot of issues especially achieving the wrap up time and the convenience about noting the account about certain issue. It also helps about the chances of getting a lot of calls since you can note easily. this avoids hold time since you can rely on the notes of it. It also good to get CSAT since you can focus resolving while this tool will be the one to work for your documentation.