Sold by: UJETÂ
UJET is a Multi-Cloud CCaaS solution that enables businesses to unlock the strategic value of the contact center and deliver modern consumer experiences.
Overview
UJET is reimagining the contact center for modern consumers and brands. Our one of a kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations.
UJET is the only CCaaS vendor that provides multicloud redundancy between AWS and GCP, providing true 100 percent guaranteed uptime.
A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy to use, intuitive design to make life easier for everyone involved, from customers and agents to supervisors and executives, all while driving meaningful operational efficiencies.
Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you are ready.
Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.
Highlights
- UJET CCaaS represents a seismic shift in Contact Center operations, addressing long-standing design flaws and conventional thinking that have failed to evolve in parallel with the changing human interaction landscape.
- Simultaneous Configuration Across AWS and GCP delivers unprecedented resiliency, business continuity, and disaster recovery readiness, with a 100% uptime guarantee.
- UJET provides you with powerful Contact Center capabilities while minimizing the Personally Identifiable Information (PII) stored in the platform. All customer data and PII is stored natively in the CRM or your private data repository to reduce security risk as well as deliver a better experience for both the agent and customer.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
UJET Basic (100 users) | Voice, Standard Reports, CRM Adapter, Web SDK, Standard Support, SSO | $78,000.00 |
UJET Pro (100 users) | Basic plus SMS, Mobile SDK, Advanced Reports & API, Premium Support | $118,800.00 |
Vendor refund policy
N/A
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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1074 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
LJ P.
My Experience using UJET
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
I like how color-coded aux were. And it was more manageable now compared before. Also, it is easy to navigate
What do you dislike about the product?
None, so far. I like the UJET now compared to its interface before
What problems is the product solving and how is that benefiting you?
It solved our issue with calling third-party and also when the caller were having issues, we have the option to hung up and callback
Ana Marie R.
Using UJET is very helpful
Reviewed on Sep 18, 2025
Review provided by G2
What do you like best about the product?
The most helpful aspect of UJET is its advanced features that provides seamless and customer communication. Upsides include its ease of use and customization, the ability to provide personal, intelligent customer experiences, integration for better insights, improved agent productivity, and scalability to meet business needs.
What do you dislike about the product?
I think I don't have any dislike about UJET since I don't have any issues using it.
What problems is the product solving and how is that benefiting you?
UJET integrates voice, chat, SMS, and in-app support into a single platform, eliminating the need for customers to switch between different channels. This unified approach reduces frustration and streamlines the support process.
Aileen L.
Ujet review feedback
Reviewed on Sep 18, 2025
Review provided by G2
What do you like best about the product?
Ujet are useful and helpful tools in receiving calls and doing outbound calls. It easily to change tagging once needed.
What do you dislike about the product?
So far, all good in ujet not experiencing any issues.
What problems is the product solving and how is that benefiting you?
Once needed to do outbound calls it was easy to use.
Rachelle M.
Easy to use and helpful
Reviewed on Sep 18, 2025
Review provided by G2
What do you like best about the product?
What I like best about UJET is that the survey appears immediately, it’s easy to use, and it’s very helpful in assisting customers efficiently while ensuring their satisfaction.
What do you dislike about the product?
Nothing, I am very satisfied using UJET when it comes assisting customer.
What problems is the product solving and how is that benefiting you?
UJET helps streamline customer interactions by making the process faster and more organized. It reduces handling time, improves efficiency, and provides real-time insights, which allows me to assist customers more effectively and deliver a smoother experience.
Eunice G.
Very nice and easy to use
Reviewed on Sep 13, 2025
Review provided by G2
What do you like best about the product?
Tagging, doing outbound, and transferring the call
What do you dislike about the product?
There's nothing to dislike about UJET. It is very convenient.
What problems is the product solving and how is that benefiting you?
We can see who called us, their phone numbers and number of calls