Glean Work AI Platform
GleanReviews from AWS customer
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Great Business Search Engine!
What do you like best about the product?
Glean consolidates most platforms my org uses for analytics, resources, and more. The UI is simple and straightforward and saves immense amounts of time wasted on searching one by one across different tools.
What do you dislike about the product?
This may be an issue with mine or the org's settings, but Glean does require me to log in quite frequently, which is a tad bit time consuming. I would appreciate longer timeout intervals.
What problems is the product solving and how is that benefiting you?
Glean lets me search for what I'm looking for in one consolidated space, in lieu of searching across multiple platforms. It reduces overlapping information across systems and saves time for users.
Easy to use
What do you like best about the product?
I can find all the information I need in one place. There is one source of truth where I can search for anything in my organization. Making it easy to use while saving me time.
What do you dislike about the product?
Sometimes when I open a new browser, it does not open to Glean; it opens just to chrome, even though I have glean installed. That would be my only complaint, everything else about it is great.
What problems is the product solving and how is that benefiting you?
We have information in process and product in multiple different places. So Glean acts as a source of truth where we can search in one place to find information. Almost like an internal search engine.
Glean Review in SaaS setting
What do you like best about the product?
Easy to search for resources across all repositories. Pulls up a ton of helpful content in seconds that have been created by other employees.
What do you dislike about the product?
Separate tab is needed for the search. At least this is how I've used it. A Chrome plug in would be helpful.
What problems is the product solving and how is that benefiting you?
Helps me find the content I need to best serve customers and reduces the amount of time I spend searching for that content across all of our tools.
Basically Google across all my company resources!
What do you like best about the product?
"I love spending time searching for that one document" - No One Ever
Glean is one of those tools where the effectiveness is inversely correlated to the amount of time I spend using it. I know for a fact Confluence search is garbage, as I've spent a ridiculous amount of time rephrasing my query to find that one page I already know exists. Glean is my "new page" page, so I always know how to find it. The search functionality meets or exceeds my high expectations for finding documents/resources quickly. I like how it searches across all these platforms at once.
Glean is one of those tools where the effectiveness is inversely correlated to the amount of time I spend using it. I know for a fact Confluence search is garbage, as I've spent a ridiculous amount of time rephrasing my query to find that one page I already know exists. Glean is my "new page" page, so I always know how to find it. The search functionality meets or exceeds my high expectations for finding documents/resources quickly. I like how it searches across all these platforms at once.
What do you dislike about the product?
I frequently try to find Confluence pages, but since Glean searches across everything, it will usually find some JIRA results as well. The icons for both Confluence and JIRA are blue, so I think I'm opening a Confluence page only to be surprised by a JIRA ticket.
What problems is the product solving and how is that benefiting you?
I'm able to spend far less time searching for what I need. This not only saves me time but occasionally my coworkers time as well since I might send them a message to ask if they know where that specific document is.
Excellent experience using Glean
What do you like best about the product?
The product , interface , search capability
What do you dislike about the product?
Nothing i can think of. May be if there is an app for Glean.
What problems is the product solving and how is that benefiting you?
Searching accross multiple channels using one platform
A real time-saver!
What do you like best about the product?
How easy it is to find the answer I'm looking for across various platforms (Notion, Slack, Google suite). It saves me so much time by removing the need to search for a key term or phrase across all the tools used internally.
What do you dislike about the product?
There is nothing I dislike about Glean! It fits all my needs.
What problems is the product solving and how is that benefiting you?
Problem: internal knowledge not consolidated in 1 central spot
Solution: Glean provides a solution here by allowing users to quickly sift through various tools that may hold the information they are looking for. Through it's integration with multiple software tools, it is able to act as the 1 central spot employees can turn to in order to find answers independently.
Solution: Glean provides a solution here by allowing users to quickly sift through various tools that may hold the information they are looking for. Through it's integration with multiple software tools, it is able to act as the 1 central spot employees can turn to in order to find answers independently.
One-stop shop for all my company-related search!
What do you like best about the product?
It creates a specific space for my company-related material, whether it's customer-facing decks, technical resources, or internal resources for HR-related document. I frequent Glean as my first stop shop when I begin my research.
What do you dislike about the product?
I think the AI algorithm could be improved to get more similar matches for my search items. Sometimes, I find irrelevant material for my search item, and am having to filter it out.
What problems is the product solving and how is that benefiting you?
Glean is solving the problem around finding my company-specific resources as my first place to find appropriate information when stumbling upon an area I am not yet familiar in.
Glean makes me a know-it-all (in a good way)
What do you like best about the product?
Glean makes it super easy for me to find and search all of the resources/materials that my company has to offer in a search bar. Not only that, it connects to our messenger app and I can find conversations that has my answer.
What do you dislike about the product?
It's not entirely Glean's fault - but it makes it apparent that companies have too many outdated resources. Perhaps there is a way to see rankings of similar questions that other team members search for and found their answer to serve as the top link.
What problems is the product solving and how is that benefiting you?
We have ample resources that the company produces and many many conversations that happen amongst peers. In my customer facing role, I need to know where to find anything and everything - And that's where Glean comes in.
Great tool to organize your digital brain
What do you like best about the product?
The search functionality connected to the wide variety of tools I use in my day-to-day work brings relevant and useful results far faster than I could achieve on my own.
What do you dislike about the product?
I really enjoy my experience with glean and so, there isn't much I dislike. When I am moving fast on my computer and signed out of Glean, it does take a moment to sign back in but this is a minor inconvience at most.
What problems is the product solving and how is that benefiting you?
Organizing and finding documents across the dozens and dozens of different tools that I use with my day-to-day work. it helps increase productivity by saving time hunting documents or files down.
Lives up to promise as company-internal Google!
What do you like best about the product?
It's intuitive to use- I now go to Glean before bubbling up questions, as it often brings me to the documents/slack threads that would likely be what I'm led to had I bothered my coworkers.
The for Glean to search through my private messages also makes it invaluable in knowing that it's likely searched through everything I already have access to.
The for Glean to search through my private messages also makes it invaluable in knowing that it's likely searched through everything I already have access to.
What do you dislike about the product?
Glean's frontpage is attempting to be the central hub for all users by integrating with things like your calendar and message mentions, but I think these integrations need to allow you to either respond messages/calendar invites to be truly useful as a hub.
What problems is the product solving and how is that benefiting you?
I often need to find references or documentation for problems I encounter on the job. Having gone through multiple sources and migrations of company documentation Glean helps index and compile all the information without having to hunt through multiple sources of information.
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