Virtru Data Protection
VirtruReviews from AWS customer
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Exceptional Support and User-Friendly Interface
What do you like best about the product?
The interface is easy to use, and the customer service, along with the customer experience managers, are excellent.
What do you dislike about the product?
There really aren’t many downsides to this product. We have experienced a few glitches or minor issues, but each time, their customer support team has resolved or addressed them quickly.
What problems is the product solving and how is that benefiting you?
Virtru assists us in securing emails and files, especially when we are working with third parties or managing data that GFS classifies as sensitive.
Effortless HIPAA Compliance and User-Friendly Experience
What do you like best about the product?
Confidence that our HIPAA requirements are met as our communications are confidential. It's easy to use and understand for my staff.
Customer support has been good.
Customer support has been good.
What do you dislike about the product?
my staff often have to re-activate the Virtru on their email and I'm not sure why- then they always call the office admin staff to walk them through it
What problems is the product solving and how is that benefiting you?
HIPAA compliance
Effortless to Use and Train Others
What do you like best about the product?
It's asy to use and train others to use.
What do you dislike about the product?
I can only access it from my work computer
What problems is the product solving and how is that benefiting you?
Sending secure records to partner agencies via email
Effortless Adoption and Reliable HIPAA Compliance
What do you like best about the product?
I find Virtru Email Encryption very easy to use because it's right there, and I don't have to think about it not working. I haven't had any customers complain about issues with being able to open emails. I also love the ability to add a personal greeting before the encryption. The initial setup was incredibly easy.
What do you dislike about the product?
I haven’t had any issues with Virtru.
What problems is the product solving and how is that benefiting you?
I use Virtru Email Encryption to protect PHI for HIPAA regulations and streamline communication with providers.
Strong Email Security, But Occasional Access Issues
What do you like best about the product?
Security of my sensitive emails and knowing the encryption is working
What do you dislike about the product?
Sometimes my intended recipient cannot open the emails.
What problems is the product solving and how is that benefiting you?
Being able to send sensitive information with peace of mind.
User-Friendly and Secure Communication Platform
What do you like best about the product?
On the provider side, it is very user friendly and I feel it is a safe way to communicate sensitive information.
What do you dislike about the product?
Others seem to have a difficult time opening emails when they are unfamiliar with the platform. People who haven't been able to open the emails have been from government agencies such as Kansas Legal Services, hospitals and payroll services.
What problems is the product solving and how is that benefiting you?
We are only able to send and receive emails that are sent securely for the protection of our individuals in service. This also allows us to be in compliance with state laws and regulations.
Provides True Peace of Mind
What do you like best about the product?
peace of mind in sending medical information
What do you dislike about the product?
I would like to be able to talk to someone easily on the phone when i have a simple issue
What problems is the product solving and how is that benefiting you?
i can send patient info securely
Effortless Email Encryption with Seamless Google Sync
What do you like best about the product?
I like that Virtru Email Encryption is easy to use and integrates well with Google. It also solves the issue of HIPAA security for me. The initial setup was very easy, and it works perfectly for my needs without any complaints.
What do you dislike about the product?
It will occasionally disconnect.
What problems is the product solving and how is that benefiting you?
I use Virtru Email Encryption for sending private messages with PHI securely, ensuring HIPAA compliance.
Great Privacy Features, But Lacks Email Scheduling
What do you like best about the product?
I appreciate that Virtru provides privacy when I need to email sensitive information.
What do you dislike about the product?
I am disappointed that there is no option to schedule an email with private information for a specific time and future date.
What problems is the product solving and how is that benefiting you?
Virtru email is beneficial to me because it allows me to remain compliant when handling sensitive information.
Effortless Encryption with Simple Toggle Feature
What do you like best about the product?
I like that it's usually as simple as toggling encryption on and off. It's extremely easy, so we use it all the time.
What do you dislike about the product?
It can be a bit frustrating when it has an update, and then you have to uninstall it and reinstall it for it to work again. It would be nice if that wasn't necessary.
What problems is the product solving and how is that benefiting you?
We are constantly sending legal documents with sensitive information, so it's nice to not have to go to a completely different system to send a secure email. It's a lot having to go back and forth dozens of times a day. And when people want to send us sensitive information and don't think about security, we are able to help them out by sending them an encrypted email and have them send a secure email back.
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