Thoropass
ThoropassReviews from AWS customer
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Helped us through our SOC2 journey
What do you like best about the product?
Laika was very hands on with us and we had lots of face to face (virtually) interactions which was critical for us in that this was our first experience with SOC2.
What do you dislike about the product?
The human side was great the software side left things to be desired. We ran into a number of bugs over the time that were frustrating and the task tracking and UX wasn't great so it was difficult to understand where we were in the process, how far along we were, and how much was left. During our process we tried using multiple other tools including JIRA & spreadsheets to help us get a better grasp on this. That's probably an indicator that the project management aspect of their software could use some improvements.
What problems is the product solving and how is that benefiting you?
They helped guide us through a complex process of preparing for and being audited for SOC2 which is something as a smaller business we had zero experience with coming into this process.
Easy to work with application and team to help start-ups get spun up on SOC 2 compliance
What do you like best about the product?
The team is very helpful and responsive to all our needs, and the application makes tracking tasks, monitors, and status super easy.
What do you dislike about the product?
It would be great to have more insights on how specific monitors and tasks can affect compliance audits, well before the audits themselves
What problems is the product solving and how is that benefiting you?
Thoropass keeps our team organized and reduces the overhead of compliance, allowing us to focus on pure "task implementation".
Good experience, nice suite of tools
What do you like best about the product?
Laika is responsive and helpful in communication, and the tools offered assist in stepping through things to completion.
What do you dislike about the product?
Nothing about Laika was challenging or a downside!
What problems is the product solving and how is that benefiting you?
Compliance review tools help greatly with stepping through that process, and getting through pentesting was very straightforward.
Best customer service experience.
What do you like best about the product?
The customer success is amazing. Very responsive. UI is seamless and the process to achieve soc-2 compliance is easy to understand. Great process. Will definitely recommend it.
What do you dislike about the product?
Everything works well. I haven't had a problem using the software at all. They should continue to do what they do. Seamless process. Would recommend it to other companies.
What problems is the product solving and how is that benefiting you?
Ability to achieve soc-2 compliance
Very intuitive and user friendly.
What do you like best about the product?
Laika's learning resources have been of great value. The templates and guides that Laika provides have made things efficient. Laika's ability to guide even inexperienced users has proved to be second to none.
What do you dislike about the product?
While there aren't many things to dislike about Laika, I do feel like the response times from their experts could be a little quicker. Other than that, I haven't really had issues with Laika.
What problems is the product solving and how is that benefiting you?
As a business that will handle information, Laika is helping solve the seemingly gargantuan task of compliance. Being completely new to this industry, Laika has been a lifesaver in progressing toward SOC-2 compliance.
Laika is a very reasonable way to improve security
What do you like best about the product?
Laika fills a need to help any company with security compliance by providing a clear framework to get there. The staff and IT security experts are great and very customer friendly. Pricing was incredibly competitive.
What do you dislike about the product?
We have not experienced any downsides from using Laika.
What problems is the product solving and how is that benefiting you?
Laika is helping us become SOC 2 and SOC 2 Type 2 certified. This is the first step in our company's path to HITRUST.
Makes SOC 2 compliance process clear and manageable
What do you like best about the product?
Laika makes the process of pursuing SOC 2 compliance incredibly clear and manageable for us as a small company with limited personnel resources. There are also a ton of integrations and internal tools which help automate some of the steps and provide templates for policies and procedures. The dedicated customer and technical managers are amazing and always available to help guide your next step / answer questions. Has been a great experience so far!
What do you dislike about the product?
Comments / notes section is specific to a section vs. individual steps which is not 100% ideal, but easy to adjust to.
What problems is the product solving and how is that benefiting you?
Achieving SOC 2 compliance will be an important step in our growth.
Excellent Partner for SOC 2 Compliance and Certification
What do you like best about the product?
Thoropass has been great at making the compliance process easy to manage, and has been extremely responsive and helpful.
What do you dislike about the product?
If you're looking for a consultant to come in and complete a compliance process for you, it's not the right platform. However, if you're looking for a clear set of guidelines to follow and a powerful platform for tracking compliance status, Thoropass is excellent.
What problems is the product solving and how is that benefiting you?
Thoropass makes it simple to get certified with clear, actionable processes.
Great platform and client partners
What do you like best about the product?
An intuitive platform coupled with a robust set of integrations and templates makes getting through the SOC-2 infinitely less painful. Really great partners on the Laika team also make the experience enjoyable!
What do you dislike about the product?
There are some UI bugs here and there that could use some cleanup to make the experience a bit more seamless. Occasionally difficult to find what you're looking for, but the team is highly responsive and quick to answer questions.
What problems is the product solving and how is that benefiting you?
We need our SOC-2 to close more deals. Simple as that. Without it, some potential leads won't even begin the convo.
Excellent Guide for our SOC2 Journey
What do you like best about the product?
Laika gives you a wealth of information and a bevy of tools to help guide you toward your Compliance goals. Whenever we hit a roadblock while implementing new systems to meet our goals, Laika gave us in-depth articles and hands-on help to guide us when setting up the nuts and bolts of our new processes. The ability to comment and communicate with one of Laika's specialists on each step of your Compliance Roadmap (and later on, quickly find those comments) became an essential feature for us.
What do you dislike about the product?
There hasn't been much to dislike at all while using Laika. While implementing new systems to meet our Compliance requirements, our team wanted to see more examples of other solutions (for logging, etc.) that other companies had implemented or at least generic examples that we could use as a starting point for our own processes. As we were new to SOC 2 compliance, we sometimes didn't feel confident in a particular solution we implemented, and having some template to refer to or check against would have been helpful.
What problems is the product solving and how is that benefiting you?
Laika is guiding our company to SOC2 compliance, detailing the policies, procedures and systems we need to complete our Compliance Journey. Their expertise and clear Roadmap let us focus on actually implementing our Compliance requirements rather than sifting through documentation and wondering if we have everything we need in place.
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