Thoropass
ThoropassReviews from AWS customer
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User Friendly & Great Customer Support
What do you like best about the product?
Laika provides an in-depth roadmap that lists all requirements for SOC2 compliance. They are very attentive and quick to respond to any questions.
What do you dislike about the product?
Some roadmap items can be challenging to interpret, but they are always there to answer any questions.
What problems is the product solving and how is that benefiting you?
Compliance and audit management is an extensive and tricky process. Laika ensures you have everything you need in one place.
Laika makes compliance a breeze!
What do you like best about the product?
Their workflow process makes compliance very clear and easy. They are very straight forward with what needs and requirements are to be met in order to become compliant.
What do you dislike about the product?
They are usually swamped. Therefore we have to schedule calls a week in advance to get clarity on any issues or needs.
What problems is the product solving and how is that benefiting you?
We needed to become HIPAA and SOC 1 and 2 Compliant. They were very helpful in getting us up to compliance and helping us with the audits. This helped us get compliant faster.
Moves toward a more interactive compliance experience
What do you like best about the product?
Laika's ability to easily converse about evidence and policies with auditors and customer managers is particularly useful: we made liberal use of it to avoid long cycle times of only catching up with someone on a weekly or otherwise recurring basis. They also have direct integrations with some common cloud providers, which was able to automate some relevant evidence collection.
What do you dislike about the product?
I didn't like the need to push policy documents into the Laika-specific GoogleDocs-like space. I would have preferred a more direct integration with our system of record, so that we could maintain these documents directly in Google Drive, and publish changes from there directly to Laika. I look forward to more/better/configurable integrations with external cloud providers to avoid even more evidence collection drudgery.
What problems is the product solving and how is that benefiting you?
Laika helped us navigate the complicated SOC2 landscape as a relatively small company without a dedicated compliance team. They were able to support us where we were strong and explain the real utility where we were weak. Compared to previous vendors, I feel like we took a real step-up in security posture as a result of working with them.
Effective Compliance Management with Room for Improvement
What do you like best about the product?
I really appreciate Thoropass for its excellent account management and the outstanding human support we receive. Our account manager provides exceptional service, ensuring smooth interaction and assistance, which significantly enhances our overall experience with the platform. In addition to this, the pen test team is truly exceptional, offering expert insights and reliable performance in conducting penetration tests. These aspects of Thoropass greatly contribute to our ability to streamline and manage our compliance efforts effectively, making our work processes more coherent and unified.
What do you dislike about the product?
I find the actual platform for managing our compliance assets somewhat confusing, which complicates achieving my compliance objectives efficiently. Additionally, I encountered challenges during the initial setup, specifically issues integrating Thoropass with Gusto, which hindered a smooth onboarding process.
What problems is the product solving and how is that benefiting you?
I use Thoropass to consolidate our compliance efforts and third-party pen tests, simplifying SOC2 & HIPAA compliance management.
Laika helps us manage our compliance needs
What do you like best about the product?
As a small company focused on bolstering our compliance organization, we are happy to partner with an organization like Laika. Their team is helpful, responsive, and thorough with the questions we have and ensures that we have a solid understanding of the intricacies of different certifications.
The all-in-one Laika platform allows our team to have one central hub for our compliance work. The way you work through individual tickets to boost your company compliance breaks the journey up into digestible and understandable steps. Being able to bring in team members to help on tickets is valuable and allows us to effectively break up the work.
The all-in-one Laika platform allows our team to have one central hub for our compliance work. The way you work through individual tickets to boost your company compliance breaks the journey up into digestible and understandable steps. Being able to bring in team members to help on tickets is valuable and allows us to effectively break up the work.
What do you dislike about the product?
A small nitpick, the sorting tasks by certification function doesn't work every time. When trying to work through one specific certification it would be great for this feature to work consistently.
What problems is the product solving and how is that benefiting you?
Making compliance easy to understand and achieve is very helpful. The work our company does requires that we operate from a culture of security and compliance. Laika helps us enforce that culture and build upon it.
Easy to use product and a helpful/knowledgeable team
What do you like best about the product?
- Using the product was intuitive and easy to pick up. It made understanding the requirements of particular controls, collaborating across functions internally, uploading evidence, etc really easy which made the overall process significantly less painful than it otherwise would've been.
- Our support team was easy to work with, responsive, and thoughtful/respectful in talking through cases where we saw things differently.
- While I'm not directly involved in this work, it's my understanding that working collaboratively through these audits helped the team uncover a significant amount of opportunities to continue to mature our security posture as an organization.
- Our support team was easy to work with, responsive, and thoughtful/respectful in talking through cases where we saw things differently.
- While I'm not directly involved in this work, it's my understanding that working collaboratively through these audits helped the team uncover a significant amount of opportunities to continue to mature our security posture as an organization.
What do you dislike about the product?
There were some features that were talked about during the sales process that either haven't lived up to what was promised or don't exist at all. Specifically, the diligence questionnaire populator and an ability to securely share documents with clients via custom datarooms.
What problems is the product solving and how is that benefiting you?
SOC 2 (Type 1 and Type 2) compliance
Managing due diligence questionnaires from prospective clients
House policies and procedures so we can easily share / update / maintain latest versions
Managing due diligence questionnaires from prospective clients
House policies and procedures so we can easily share / update / maintain latest versions
Laika for best SOC2 solution in the market
What do you like best about the product?
Laika makes it simple and easy to approach SOC2 requirements. They are always available when we have questions and want to hop on a call, and they make an effort to guide our SOC2 efforts on a constant basis.
Our account manager has made it simple for us to start our SOC2 journey from 0 to 1. Thank you, Laika!
Our account manager has made it simple for us to start our SOC2 journey from 0 to 1. Thank you, Laika!
What do you dislike about the product?
It's hard to find issues with the Laika platform. They had some product updates that made it even easier to use.
What problems is the product solving and how is that benefiting you?
Laika is helping us build compliance programs and security best practices through all of our systems, from organizational structure to in-depth tech needs. We are fortunate to work with a partner that understands the full stack needs of a technology company and SOC2 needs.
Laika is an absolute must for early stage companies when it comes to compliance!
What do you like best about the product?
The Laika experience is very simple to use and self-serve. Coming into the platform with very to little compliance experience, we were still able to easily progress through each task, collaborate, assign tasks to teammates, and connect with the Laika team on weekly calls whenever we had outstanding questions.
What do you dislike about the product?
There isn't much to mention! Since the Laika experience is self-serve, sometimes we needed a nudge from them on actionable tasks to complete week over week, or else the work would stall. Sometimes the playbook instructions were unclear at times on the requirements, but the Laika team offered to connect on weekly calls and were super helpful when we had any outstanding questions.
What problems is the product solving and how is that benefiting you?
Laika made it super simple and straightforward for us to pursue SOC2 Compliance as an early-stage startup. Without Laika, we would've had to hire compliance experts internally and spend a lot more time and resources on our compliance. As an early startup, time and resources are better spent on building the company and finding product-market fit. Laika opened up internal bandwidth so that we could still pursue our SOC2 compliance while also being able to prioritize building out the business.
Great Customer Service
What do you like best about the product?
Having a dedicated CSM to walk through the tasks on our roadmap make using a Laika a breeze.
What do you dislike about the product?
I wish I had more access to the technical liaison for more detailed context.
What problems is the product solving and how is that benefiting you?
They make checking off items to complete your SOCC compliance easy and understandable.
Smooth and time saving experience
What do you like best about the product?
The constant interaction with the experts who work with you thru the prep, audit and post audit
What do you dislike about the product?
The overall tasks seem overwhelming if there is no dedicated resource for ensuring policy and tracking. the audit (which is a separate org) can drag on for a seemingly long time than expected. The audit interactions could be optimized
What problems is the product solving and how is that benefiting you?
Preparedness, tracking, organizing and audit for SOC 1/2
Gets documents in correct place and also integrates with system of records
Gets documents in correct place and also integrates with system of records
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