Jamf Pro
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JAMF Pro -- K-12 Opinion
What do you like best about the product?
I like the flow, it meshes well. It is so much better then where we were in the past.
What do you dislike about the product?
I think one of the only things that I dislike are some feature request that have not be implemented. Unfortunately, most of these are not in JAMFs court....but the simple fact that apple has not allowed that functionality yet.
What problems is the product solving and how is that benefiting you?
The fact that I manage 28, 000 devices with the click of a mouse. In K-12 education, we always have more devices and problems then most folks do in corporate. We also have limited resources when it comes to the amount of staff we have.
Recommendations to others considering the product:
I think at the end of the day, KISS. I cant tell you how many conversations I've had with folks who are simply over complicating the MDM side of the house. They basically want to "micro manage" devices, apps, access.
This is sometimes needed but 9-10 in the Education market, this is not the case. If its a free Application, who cares if its a "Third Grade" app and a "Second Grader" can see it? Hell, maybe they will download the App and continue to improve the knowledge and skill set and get to a high reading / math level on their own.
Which, at the end of the day, when it comes to project based learning / independent learning....thats what we are going for. We want our students to become independent learners.
This is sometimes needed but 9-10 in the Education market, this is not the case. If its a free Application, who cares if its a "Third Grade" app and a "Second Grader" can see it? Hell, maybe they will download the App and continue to improve the knowledge and skill set and get to a high reading / math level on their own.
Which, at the end of the day, when it comes to project based learning / independent learning....thats what we are going for. We want our students to become independent learners.
Great product with even better support
What do you like best about the product?
Ive been using jamf Pro for 3 years now, it offers a lot of ability and is somewhat easy to learn but you can really go down the rabbit hole with options and features. This product offers a lot! The most import thing for me is the support, the support team is fantastic. When i do have to call in, its usually complicated problem and their ability to call on resources within Jamf is huge, i can get my issues resolved very quickly without a "band-aid" solution.
What do you dislike about the product?
Sometimes the web interface is a little slow. Also not being able to force a retry of config profiles can be a pain.
What problems is the product solving and how is that benefiting you?
In a school, being able to give teachers control over student devices is amazing! We are also able to push out app teachers need very quick and have a wide scale deployment with ease!
Recommendations to others considering the product:
Support is amazing, dont worry about calling if you have an easy or a complex problem. We are currently using on-prem and it runs smoothly, but i would recommend cloud based if you can.
Fantastic product! Makes managing Apple devices a cinch.
What do you like best about the product?
I love how intuitive the Jamf's GUI is and the community behind it.
What do you dislike about the product?
Jamf support is great but not as great as it used to be. Seems like their priority now is to close a ticket and not help me find the actual solution.
What problems is the product solving and how is that benefiting you?
Jamf help centralize our management of apple computer and mobile devices. We use jamf to streamline hardening our computers and devices for PCI compliance. Streamlining workflows and automating everything form re installing the OS, onboarding a user, to even offboarding is now a second thought, which were previously tome consuming tasks.
Couldn't (Wouldn't) Do My Job Without Jamf Pro
What do you like best about the product?
Easy of guaranteeing student devices are ready for classes by pushing out apps (with no need for an AppleID) and having Apple Classrooms pre -configured for teachers.
What do you dislike about the product?
I would LOVE to see some way to have time based profiles. Profiles that only are active during the school day.
What problems is the product solving and how is that benefiting you?
iPad roll out to students. We can hand a student a wiped iPad and their logon credentials and we are done. All apps, classes, restrictions and settings are installed when they set it up. The time savings are enormous each summer when preparing iPads for the new incoming students.
Recommendations to others considering the product:
The ease of use and the API make this an invaluable tool for us.
Its a great product that allows me to Manage the user in the company better
What do you like best about the product?
I enjoy that its easy to deploy and maintain anything I need to push to the users in the company
What do you dislike about the product?
Needs better logs. When I deploy a script its a bit hard to troubleshoot
What problems is the product solving and how is that benefiting you?
User management
Great Product
What do you like best about the product?
Customer service is great and the product provides the team opportunities to enhance user experience.
What do you dislike about the product?
Cost of the product is tough to justify to education admins.
What problems is the product solving and how is that benefiting you?
A streamlined workflow for our 1 to 1 device program. Saves time and allows us to be more proactive in helping students and staff.
There really is no better solution for managing your macOS or iOS devices
What do you like best about the product?
The ease of use, and the power.
In just a few hours of instruction, you're able to do a lot!
In just a few hours of instruction, you're able to do a lot!
What do you dislike about the product?
We occasionally find problems with the software. Support is great, but some issues don't have an easy solution.
What problems is the product solving and how is that benefiting you?
We're able to deploy software, build custom solutions, and pull reports in 1/50th of the time that our SCCM counterparts are able to do it. We're also supporting 3x the number of end-users.
Recommendations to others considering the product:
If you're looking for the best macOS and iOS management tool, there's no reason to look further.
Jamf offers the best user experience in the industry
What do you like best about the product?
There are a lot of tools out there for macOS management and MDM, but Jamf by far is the most user experience-driven solution out there.
What do you dislike about the product?
Patch management has been a big disappointment, and the delay in offering updated MDM tooling provided by Apple has left a lot of engineering works on the plates of Jamf customers.
What problems is the product solving and how is that benefiting you?
We use Jamf for state management, meaning making sure all Macs used at our organization are managed and maintain a core set of applications, agents, and settings required to be secured and on our network. The biggest win is DEP, which we realize isn't Jamf-specific, but is a must for new computer setup for us since we hand over new Macs directly to our employees without IT intervention. The updated Self Service is a vast improvement with an aesthetically pleasing design, and is our hub that we have all employees go through for app updates. Offering a robust app catalogue from a trusted source is key to customer happiness and device security.
I am a long time JAMF lover, but lately, its been disappointing, just like MacOS
What do you like best about the product?
JAMF is super powerful. The custom triggers and EAs make nearly anything possible with bash.
What do you dislike about the product?
Sooo buggy these days. Remote was broken, smart groups borked, mass deletions not a thing. :(
What problems is the product solving and how is that benefiting you?
Patching schedules are becoming more of a reality. Reporting on patching is pivotal.
Jamf Pro is a must-have Mac mobile device management system!
What do you like best about the product?
Jamf Pro is very well thought out device management system for macOS and iOS. It delivers great tools for providing easy to navigate patch management and endpoint management. Its ease of use is a great testament to how much time and research has gone into this tool. It does a great just job of also listening to its clients. With the expansion of its mobile apps its definitely a device management system to consider.
What do you dislike about the product?
Jamf Pro currently does not support a majority of apps that are listed in their patch management section. I know they are working on supporting more vendors/products. I would like for more granular rules allowed for in the smart computer groups.
What problems is the product solving and how is that benefiting you?
Patch management for our end-users. Our end-users now have a self-service portal that gives them a one-stop shop for all the apps that we are supporting for them. They no longer need to look for the update packages and waste the time during installation. Financially, it has saved our company a lot of money since the user no longer has to waster their time patching their machines or looking for the patches themselves.
Recommendations to others considering the product:
This is a a must-have management system. Its very robust and will most definitely give value as soon as it is implemented in your environment. Jamf Pro provides a self-service portal that rivals Apple's app store. With the new Jamf Pro 10, customization of the self-service portal makes it look more professional with a touch of your own company's designs.
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