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Excellent Customer Support
What do you like best about the product?
Drata's customer support & how it can help customers have a better picture of their compliance
What do you dislike about the product?
At the moment, nothing. Their customer support is top notch.
What problems is the product solving and how is that benefiting you?
It is allowing me to manage my customer's Drata instances and help them achieve compliance.
Smooth Setup, Essential for Compliance
What do you like best about the product?
I appreciate Drata’s setup process, which was quick and clear, with any issues resolved swiftly. I find the integration features particularly beneficial, as it automates many compliance checks. The compliance advisors chatbot is also a great help, providing quick answers when I have questions.
What do you dislike about the product?
Initially, I found it challenging to fully understand how the control framework and evidences were connected, which was confusing. Additionally, there seems to be inconsistency with the compliance adviser's chatbot responses. Sometimes it answers 'yes' to a question, and other times it says 'no' to the same question, which shakes my confidence in its reliability. I would like this function to be updated regularly to ensure it meets my needs accurately.
What problems is the product solving and how is that benefiting you?
Drata helps us understand compliance requirements and makes information upload easy, proving our legitimacy to clients and ensuring data security.
Beginning your Compliance journey
What do you like best about the product?
Drata gives you a great way to begin a Compliance journey if you don't have people to guide you.
What do you dislike about the product?
Not much, would be nice to see a Wizer integration.
What problems is the product solving and how is that benefiting you?
It pulls data from all sorts of sources and gives you a central view/alerting structure.
Drata makes SOC2 easy
What do you like best about the product?
Our auditor is able to collect evidence directly from Drata and can also create new evidence requests within the platform. This workflow is a significant improvement over my previous experiences, where auditors and I had to use a shared ticketing system and all evidence had to be uploaded manually.
What do you dislike about the product?
The configuration options for monitors could be more detailed. For instance, I would like the ability to include or exclude specific resources from my AWS scans using regex, but currently, there is no way to achieve this.
What problems is the product solving and how is that benefiting you?
Streamlining our audit process
Great
What do you like best about the product?
Rachel responded quickly to my ticket and helped me resolve my login issue.
What do you dislike about the product?
Everything is great. I have no issues with Drata.
What problems is the product solving and how is that benefiting you?
Login issue with my account.
Great Assistance
What do you like best about the product?
I love the automation of it all and how i can access several different frameworks that are already mapped to controls my environment is already following.
The assistance i received was not only quick but the 2 that i dealt with were very knowledgeable which made the process easy.
The assistance i received was not only quick but the 2 that i dealt with were very knowledgeable which made the process easy.
What do you dislike about the product?
Some end user stuff with how to access certain things. There are some things i would change just to make it easier for me as the end user to do my tasks when im using the tool.
What problems is the product solving and how is that benefiting you?
Mapping and understanding the controls correctly.
A weight off our mind
What do you like best about the product?
As a small engineering team we needed a compliance solution that gave us confidence in what we were doing, pointers for what to do next, and help at every stage with documentation. Drata reached that benchmark and surpassed it.
The customer support experience was particularly excellent. Sending in a ticket by email and seeing it immediately update in application and get resolved almost immediately felt like a premium, bespoke service on top of the already excellent automation of the Drata platform. An inspiration for us as a great relief to feel so supported.
The customer support experience was particularly excellent. Sending in a ticket by email and seeing it immediately update in application and get resolved almost immediately felt like a premium, bespoke service on top of the already excellent automation of the Drata platform. An inspiration for us as a great relief to feel so supported.
What do you dislike about the product?
Pushing guidance into an initial onboarding isn't ideal for us. We want to get some tasks done immediately, and then come back to explore the other things later. In some cases we were a little puzzled when exploring e.g., the risk assessments page as to how to proceed.
What problems is the product solving and how is that benefiting you?
Helping us complete HIPAA compliance as a small team and automating the monitoring of compliance going forwards.
Great GRC platform
What do you like best about the product?
Intuitive interfaces that are easy to use
What do you dislike about the product?
Nothing at the moment. Its a solid tool,
What problems is the product solving and how is that benefiting you?
holistic GRC automation
Fantastic platform and even better CSM!
What do you like best about the product?
We really like the fact that it has several views on the controls, we also like that it is helping us get through SOC2 and ISO at the same time.
It was easy to rollout - everyone was good to go with one walk through (I found doing a 1x1 with Exec was easiest)
It was easy to rollout - everyone was good to go with one walk through (I found doing a 1x1 with Exec was easiest)
What do you dislike about the product?
When you leave a page, nothing is saved so you have to save your settings that you had already put in SOC/ISO(compliance) , readiness, etc. Super annoying. If you hit the back button on the browser, it will take you there, but if you have opened a lot of items - it takes forever
What problems is the product solving and how is that benefiting you?
Help us get to SOC2 and ISO compliance. The templates in the Policies were fantastic! Really saved us a lot of time
Great Experience
What do you like best about the product?
Drata helps organize all your documentation like a dream. Theres a ton of time saved figuring out related controls. The integrations make tracking changes much easier. I have used this platform everyday for the past few months preparing for our PCI compliance audit. After all the initial heavy lifting I can see that huge amount of burden relief this product offers its clients.
What do you dislike about the product?
There are some features that feel lacking such as, no way to track requirements that are in progress state in the midst of an audit in audit hub.
What problems is the product solving and how is that benefiting you?
Drata helps monitor realtime environment compliance.
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