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Professional and prompt
What do you like best about the product?
How quick they are to get back to my issue and solve it.
What do you dislike about the product?
Not much to complain about. A different agent got back to me then the original but it's no big deal
What problems is the product solving and how is that benefiting you?
Our need for a compliancy platform
Customer Support
What do you like best about the product?
Whenever I had to contact customer support, the issue was handled promptly. The support team is helpful and communicates clearly, keeping you informed of any delays, recommended steps to resolve the issue.
What do you dislike about the product?
I have not come across any downsides using drata.
What problems is the product solving and how is that benefiting you?
Helping us towards SOC type 2 compliance.
Great way to get up and running
What do you like best about the product?
Great support, templates to help get things rolling. Easy for end users.
What do you dislike about the product?
Not as strong as a reference, fixed format and limited searchability for more advanced users.
What problems is the product solving and how is that benefiting you?
Helps us develop and maintain standardization and certification, giving us a better and clearer offering to present to customers.
Drata has really helped us centralise tech compliance.
What do you like best about the product?
One stop shop for early stage startups to automate compliance across multiple frameworks
What do you dislike about the product?
Once you need to demonstrate compliance out of scope of the integrations that Drata offers, you're back to screenshots and manual copy-pasting. Eventually you'll need a compliance automation team just to keep up.
What problems is the product solving and how is that benefiting you?
We're able to use Drata to automate device posture checks,
Customer Support w/ terrious
What do you like best about the product?
Dratas framework comparison is excellent
What do you dislike about the product?
Unable to put more than one piece of evidence per artifact. Also tasks cannot be set to reset after completion
What problems is the product solving and how is that benefiting you?
Drata has enabled me to better maintain our compliance certifications and conduct training
Good product, some issues still to resolve
What do you like best about the product?
Overall feature set. The product has a lot to offer, when it's working fully.
What do you dislike about the product?
There are still "oddities" and unusual design decisions that are preventing me from rolling this out fully, and progress isn't moving as quickly as I'd like on tat.
What problems is the product solving and how is that benefiting you?
Framework compliance, client security audits, and vendor security assessments.
DRATA Experience
What do you like best about the product?
Managing policies and overview of end user device compliance
What do you dislike about the product?
The way decide the vendor risk in Vendor registry is hard to understand.
What problems is the product solving and how is that benefiting you?
To distribute policy documents to employees and keep recording about policy acknowledgement. Also to understand how end users are compliance with controls.
Drata User Experience
What do you like best about the product?
The automation and ease of use, implementation and integration
What do you dislike about the product?
Customer support can be very delayed at times depending on the issue. When organizations are tyring to meet audit deadlines it is not a good experience.
What problems is the product solving and how is that benefiting you?
It is a team of one at my organization so having things organized is setting me up for success. The automation is great although not as intuitive. I have to rely on support more than i would like to.
Issue Resolved Quickly
What do you like best about the product?
What I love most about Drata is its ease of use, effortless automation of compliance tasks, and user-friendly platform.
What do you dislike about the product?
While the platform is user-friendly, it could provide more guidance to help new users get started more easily
What problems is the product solving and how is that benefiting you?
Drata tackles key compliance and security challenges by automating security control tracking, offering real-time compliance updates, and reducing manual audit prep work.
Great Features but Mediocre UX
What do you like best about the product?
Drata has a big range of features and covers a lot of usecases for us. Also, the integrations that exist are relatively easy to integrate.
What do you dislike about the product?
There are two downsides to Drata, in my opinion:
1) User Experience
The UX of the product is okay, but it's not great. There are multiple smaller paper-cuts: The UI is overall a bit slow, frequently presenting loading spinners. Controls/Monitors have individual URLs, but unfortunately when shared they get removed. I.e. even if I send a colleague a link to a specific /control/123 they will get redirected to all controls instead of the specific one.
2) Integration Limitations
The default integrations that come with Drata are a bit limited, e.g. we still haven't been able to connect a vulnerability scanner into Drata, as it comes with 14 different options by default and we use none of them. That's always an issue with these integration platforms, but it's not clear to us yet how we could build a manual API integration for this feature.
1) User Experience
The UX of the product is okay, but it's not great. There are multiple smaller paper-cuts: The UI is overall a bit slow, frequently presenting loading spinners. Controls/Monitors have individual URLs, but unfortunately when shared they get removed. I.e. even if I send a colleague a link to a specific /control/123 they will get redirected to all controls instead of the specific one.
2) Integration Limitations
The default integrations that come with Drata are a bit limited, e.g. we still haven't been able to connect a vulnerability scanner into Drata, as it comes with 14 different options by default and we use none of them. That's always an issue with these integration platforms, but it's not clear to us yet how we could build a manual API integration for this feature.
What problems is the product solving and how is that benefiting you?
Drata helps us track our compliance against a wide range of controls. We are using Drata's automation features to reduce the burden on our employees.
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