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Good experience so far but we are only just starting out.
What do you like best about the product?
Easy to implement connections, integrations and configuration.
Support chat seem very helpful and has resolved any issues very quickly so far.
Support chat seem very helpful and has resolved any issues very quickly so far.
What do you dislike about the product?
I have not found anything yet I really dislike about Drata.
What problems is the product solving and how is that benefiting you?
Simplifying the compliance process and reducing the resource demands across the business for multiple compliance requirements.
The value proposition is immediate
What do you like best about the product?
I use Drata daily in my workflow and coming from legacy GRC platforms, the vision of multi-framework compliance testing is a no-brainer. I cannot count how many times I've said and heard phrases such as "minimize overlap" and "let's not retread ground" throughout my career. Drata is the first platform that's actually made me feel like these were more than platitudes, and more importantly, actually easy to implement! Drata's feature set is lean and targeted. There is no bloat and it cuts straight to the point.
Drata's integrations streamline and reduce tens of hours of manual evidence collection. When we encounter applications without pre-programmed integration, our support from Drata has been timely and knowledgeable in helping us navigate our options. I think it's valuable to hire former auditors who know the inside as guidance setters.
Drata's integrations streamline and reduce tens of hours of manual evidence collection. When we encounter applications without pre-programmed integration, our support from Drata has been timely and knowledgeable in helping us navigate our options. I think it's valuable to hire former auditors who know the inside as guidance setters.
What do you dislike about the product?
Drada's default policy guidance seems to lean towards more is better. As a former auditor myself, I know that auditors can only judge you based on what you give them so I feel like Drata's approach of covering all corners is not the right strategy when dealing with external auditors.
What problems is the product solving and how is that benefiting you?
Automating PCI-DSS and (eventually) our SOC2 program compliance.
Great product
What do you like best about the product?
Sales was straight forward to deal with, support was good, product is intuitive and easy to use, pricing was aggressive
What do you dislike about the product?
the one drawback to implementation was some of their support wants you to upload a video to troubleshoot where i prefer to troubleshoot on my own or live troubleshoot
one of their engineers was kind enough to provide data and resolve the issue
one of their engineers was kind enough to provide data and resolve the issue
What problems is the product solving and how is that benefiting you?
we are using their software for compliance
A great compliance tool with real online support people
What do you like best about the product?
Automations to connect to internal systems and integrations to auditors workflows.
The online chat to support people in my time zone is good.
The online chat to support people in my time zone is good.
What do you dislike about the product?
It's a growing company and therefore they are rapidly changing. This can create some small bugs from time to time.
Popularity of software can create overload with support resources in non US timezones.
Popularity of software can create overload with support resources in non US timezones.
What problems is the product solving and how is that benefiting you?
Ensures our processes that are compliant are automatically submitted to auditors, saving time and reducing manual work.
Ensures that our auditors also use Drata to reduce rework.
Ensures that our auditors also use Drata to reduce rework.
Easy to use, constantly improving, and easy to understand GRC platform
What do you like best about the product?
It's constantly improving - the changes in the little time we have been using the platform has been enormous.
Customer Support and compliance team are also top notch - they've never not been able to help.
The amount of integrations are staggering, and they all work pretty well in my experience. We've rarely had any issues in that area.
Customer Support and compliance team are also top notch - they've never not been able to help.
The amount of integrations are staggering, and they all work pretty well in my experience. We've rarely had any issues in that area.
What do you dislike about the product?
Some omissions in features that would truly make it an 'all-in-on' GRC tool - such as a NC register - sometimes hold it pack a little.
What problems is the product solving and how is that benefiting you?
Implementing different security frameworks, and hand holding along the way
Customer Support
What do you like best about the product?
Whenever I had to contact customer support, the issue was handled promptly. The support team is helpful and communicates clearly, keeping you informed of any delays, recommended steps to resolve the issue.
What do you dislike about the product?
I have not come across any downsides using drata.
What problems is the product solving and how is that benefiting you?
Helping us towards SOC type 2 compliance.
Comprehensive platform with excellent support
What do you like best about the product?
The support, including access to compliance professionals
What do you dislike about the product?
The UI not always intuitive, and you can bounce between sections easily
What problems is the product solving and how is that benefiting you?
Helping us achieve ISO27001 compliance.
Great way to get up and running
What do you like best about the product?
Great support, templates to help get things rolling. Easy for end users.
What do you dislike about the product?
Not as strong as a reference, fixed format and limited searchability for more advanced users.
What problems is the product solving and how is that benefiting you?
Helps us develop and maintain standardization and certification, giving us a better and clearer offering to present to customers.
Great Features and Extraordinary Customer Support
What do you like best about the product?
I really appreciated the video tutorials – even with a strong tech background, I found them helpful in understanding various Drata functions. https://help.drata.com/en/collections/9595024-welcome-to-drata .
So the documentation is great and I really care about it.
Also, Drata taught almost everything. this is really great. For example, there is an available sercurity awareness trainings and we can just enable it. The content is rich and enough
So the documentation is great and I really care about it.
Also, Drata taught almost everything. this is really great. For example, there is an available sercurity awareness trainings and we can just enable it. The content is rich and enough
What do you dislike about the product?
as far as I understand and read, one of Drata’s main goals is to automate controls, but unfortunately, our Background Check and MDM solutions are not currently supported or listed among the available integrations. I would have expected broader vendor support. Yes, Drata offers Drata agent. this is good and we can also provide
That said, I’ve already submitted requests to enable integrations for our existing solutions.
That said, I’ve already submitted requests to enable integrations for our existing solutions.
What problems is the product solving and how is that benefiting you?
There are many requirements for passing audits, and Drata helps consolidate everything into one centralized platform. You can manage users, assign and track security training, configure automated controls, and monitor compliance—all in one place.
Without Drata, these processes become fragmented and difficult to manage.
Additionally, we benefit from free customer support, which allows us to ask questions and get timely assistance when needed.
Without Drata, these processes become fragmented and difficult to manage.
Additionally, we benefit from free customer support, which allows us to ask questions and get timely assistance when needed.
Best Support and deep IT Ecosystem
What do you like best about the product?
Drata stands out not only for its advanced SOC2 process automation, which is more manageable and easy to start using their templates and third party connections which automatically bring the signals and provide you a overview of your compliance, but also for providing excellent assistance. Their Onboarding team also provides a clear explanation of what to expect and how to navigate their portal effectively.
What do you dislike about the product?
We've been using Drata for a couple of months now and haven't run into any problems we don't like. Another point will like to mention be sure of what you get in standard offer. Sometime Add-ons which you later encounter you need them can be expensive.
What problems is the product solving and how is that benefiting you?
Drata helps us to integrate our IT infrastructure seemingly into their portal providing you a super convenience to track and monitor your compliance progress.
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