External reviews
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Suuportive and cooperative team
What do you like best about the product?
Althought the support team member, Pablo, worked on a different time zone he did his best to keep up with the issues I was facing and also assisting me on the things which even he was not aware about by researching which was quite helpful.
What do you dislike about the product?
Some of the test were irrelevant and were failing even though the required procedures were implemented.
What problems is the product solving and how is that benefiting you?
its giving us the certification pathway and validation for our product that its safe to use.
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The new updates have been bit rickety but otherwise experience with Drata is good
What do you like best about the product?
Ease of use is the best part about drata
What do you dislike about the product?
At times the customer service has been bit slow but not to the point of concern in my view
What problems is the product solving and how is that benefiting you?
We are using drata to support SOC 2 certification
Best support team of Drata
What do you like best about the product?
Best support team , No delay to get resolution , Polite behaviour
What do you dislike about the product?
We have nothing to dislike about drata support
What problems is the product solving and how is that benefiting you?
Many problem drata is solving
100% Drata support satisfaction
What do you like best about the product?
Ease of use, Ease of implementation, Customer Support, Ease of Integration
What do you dislike about the product?
Connecting via custom API, Policy center glitches
What problems is the product solving and how is that benefiting you?
Automated compliance journeys
Great support service and great integration features.
What do you like best about the product?
The Drata tool and the team made it effortless to integrate with our existing tools, offering clear guidance throughout the process and consistently keeping us informed about new features to maximize the product's potential.
What do you dislike about the product?
The product currently meets the company's needs, and there are no downsides.
What problems is the product solving and how is that benefiting you?
Drata is helping us streamline and automate our SOC 2 compliance process. It provided a centralized platform for monitoring the controls, automating evidence collection, and simplifying audits, significantly reducing the manual work and complexity involved in maintaining compliance. This allows us to focus more on our core business activities while ensuring we meet SOC 2 requirements efficiently and with confidence.
Strong option for GRC tool
What do you like best about the product?
Integrations with various tools;
Monitoring tab for continuous control monitoring;
Consolidated view of all applicable frameworks, with mapping to each
Monitoring tab for continuous control monitoring;
Consolidated view of all applicable frameworks, with mapping to each
What do you dislike about the product?
Integrations/monitoring tests often fail due to back-end issues; some widely used tools do not have supported integrations.
What problems is the product solving and how is that benefiting you?
Consolidating all findings or incomplete controls have proven useful to gauge status of complaince readiness
Excellent tool to control our security and compliance across our organization.
What do you like best about the product?
Easy to use dashboard and process for our associates
What do you dislike about the product?
No major dislikes. Very much sastisfied with the appplication
What problems is the product solving and how is that benefiting you?
Drata is solving our overall compliance requirement throughout the organization. Operating in over 45 c ountries it ensure a simple consistent approach.
Qaulity support and follow up.
What do you like best about the product?
The application is straight forward, and faily simple to use. The online support is good and I have always had my issue resolved in short order. So far no complaints with support.
What do you dislike about the product?
In general I dont have any real dislikes, If could identify anything it would be cleare simpler access and configuration information for connections. I have found that from time tio time I have had to hunt around a bit. As an administrator I rarley have to fix things with Drata system.
What problems is the product solving and how is that benefiting you?
Ensuring we are ISO compliant
Exceptional Support Makes Compliance Seamless
What do you like best about the product?
While Drata excels at streamlining compliance automation—simplifying everything from SOC 2 to ISO 27001—it's their support team that truly enhances the user experience. The team's readiness to assist, combined with their deep understanding of compliance challenges, has made a significant difference in our ability to maintain and improve our governance frameworks. This level of support is what sets Drata apart in the crowded field of GRC platforms.
What do you dislike about the product?
We have been using Drata for several years now and are happy to say we haven't found anything to dislike
What problems is the product solving and how is that benefiting you?
Drata's continuous compliance monitoring and streamlined processes significantly benefit our company by keeping our systems consistently aligned with security standards and simplifying compliance. This not only ensures we are always audit-ready but also allows us to focus on our core operations without the burden of complex compliance tasks.
I was locked out of the system. Dante had me back in business very quickly.
What do you like best about the product?
It allows us to see our current status at a glance
What do you dislike about the product?
I didn't find it intuitive to use at first
What problems is the product solving and how is that benefiting you?
We are seeking our SOC2 certification.
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