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Drata fits big organization as well as small, putting GRC and automation at the center with ease
What do you like best about the product?
Clear and well designed GUI, dashboards, and sections. Very clear to understand where everything is. New features such as questionnaires section, Trust Center, UAR connections, integrations. Automation of tests. Acqusition of SafeBase. Customer Success and Support are excellent. Budget, in comparison to other platforms. Vendor assessment.
What do you dislike about the product?
Custom tailoring per client, feature requests(roadmap)can sometimes be too generic or basic. Vendor assessment work can be tedious.
What problems is the product solving and how is that benefiting you?
Drata assists greatly in maintinaing our certifications(SOC,ISO, GDPR, etc'). GRC platforms automates evidence collection, monitorign and UAR in addition to vendor assessments, questionnaires answered in audits, etc.
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Easy to use
What do you like best about the product?
My company uses Drata to monitor compliance, as an employee it's really easy to ensure all my training is complete and my device is compliant with company settings!
What do you dislike about the product?
Nothing comes to mind for me here, the Drata Agent is always monitoring my device to ensure it's compliant and training is easy to see what needs to be completed.
What problems is the product solving and how is that benefiting you?
I'm able to complete my employee security policies and monitor my device for compliance.
Exceptional Customer Service - Platform
What do you like best about the product?
The responsiveness of their customer support team. They might not always be online during hours while I am needing assistance but they ALWAYS respond.
What do you dislike about the product?
I dislike the Bot in the Help feature. I really wish that Bot would go away.
What problems is the product solving and how is that benefiting you?
All in 1 portal to manage all SOC2 Controls/Monitoring and evidence collection - this system makes our lives much easier while trying to maintain SOC certifidation.
Always great experience with Drata
What do you like best about the product?
Good and detailed documentation, ease of use and integration with compliance monitoring, quick and on-point replies from Support
What do you dislike about the product?
some older UI elements and screens can be limited in use/confusing, but Drata is continuisly updating and evolving its UI
What problems is the product solving and how is that benefiting you?
helps our security controls in check, helps maintain inventory of vendors, assets, policies etc, helps create policies, vendor reviews etc
Best application for building a compliance program, hands down!!
What do you like best about the product?
Drata has everything to love. The platform is easy to use, intuitive, and allows the user to make almost all connections, for automatic updates. The help AI is amazing and has answered every question I have had. Strong support team. By applying Agile practices to this launch, we have reached 73% passing tests in 38 days.
What do you dislike about the product?
That I did not know about them earlier! I have found nothing bad so far!
What problems is the product solving and how is that benefiting you?
Drata solves the problem of creating from scratch, a compliance program for most of the top security compliance frameworks.
We have just started.. but support has been really good
What do you like best about the product?
Sales process - kudos Sam
Support team has been very helpful
Support team has been very helpful
What do you dislike about the product?
Integrations can be a little cluncky, stuggling with Sendgrid
What problems is the product solving and how is that benefiting you?
Gaining SOC2 and then GDPR
Efficient, automated, and well-supported
What do you like best about the product?
Drata has saved us SO much time with SOC2 audits, building up frameworks, and monitoring tasks. I am excited about their AI Questionnaire module and look forward to using it. Their customer support team is also excellent and are always keep to help.
What do you dislike about the product?
The Risk Management module could be improved by having the risks on a schedule to ensure re-assessment annually.
What problems is the product solving and how is that benefiting you?
The automation of tests is incredibly beneficial as it helps us immediately know our audit status. The Trust Center has also been a life saver with customers as they can self serve documentation.
DRATA is easy to use and navigate
What do you like best about the product?
It's dashboard, which gives clear idea about the progress. It's customer support.
What do you dislike about the product?
Sometimes it has too many clicks to understand about a control or requirements.
What problems is the product solving and how is that benefiting you?
It is easy to use for anyone who is getting their company compliant to standards.
Drata has been wonderful for our compliance tasks at hand and has gotten excited
What do you like best about the product?
The amazing support and the automation goes a long way for compliance.
What do you dislike about the product?
Nothing. I couldn't write something even if you paid me
What problems is the product solving and how is that benefiting you?
Actually making compliance responsive and being a forefront. Everyone puts it in the backlog but drata has been making it easier to tackle compliance.
Excellent Drata Support
What do you like best about the product?
A feature I like is Drata's support system. It is user-friendly and I can easily submit an inquiry. It's easy to go from the chat bot straight to chatting with a live support person if the bot cannot help. The support folks have been great, always friendly, professional, and willing to help me out.
What do you dislike about the product?
The only downside I've experienced is the recent slowdown in support response times. While the quality of support remains good, there are sometimes delays in getting answers - which can sometimes be a little bit frustrating, especially when I'm working on a tight deadline. However, it's still better than other platforms I've used. Overall, I really like Drata but I'd like to see those response times improve.
What problems is the product solving and how is that benefiting you?
Drata helps to simplify compliance management and saves time. The platform's dashboard, policy center, and evidence library, makes it easy to track our progress and easily communicate/demonstrate compliance to our auditors. It's an great tool with great features.
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