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Great experiences so far
What do you like best about the product?
The platform is very user-friendly in helping us achieve our security posture goals. Also, the Help and Customer Success teams have been fantastic with attentiveness and resolutions.
What do you dislike about the product?
Customized notification times in Slack would be great, but that is a minor item. We would also love more IAM type features - viewing user lists and roles in Drata vs the applications, for example. But we know so many new features are coming as well, so that's another minor item.
What problems is the product solving and how is that benefiting you?
Drata is helping minimize the time manual monitoring tasks take by automating them. Now I have a checklist of items to review every morning instead of digging for them.
Easy-to-use product, great customer success management, the security cockpit of our company
What do you like best about the product?
* Easy-to-use product - clear guidance of what security and compliance controls are necessary
* Great customer success management - from the first onboarding call with Ali throughout our SOC2 audit, we always felt we had a reliable consultant on our side. Our audit and product questions were answered the same day.
* The system is the security cockpit and the security brain of our company - the right alerts, the right integration with our internal comms tools (Slack)
* Great customer success management - from the first onboarding call with Ali throughout our SOC2 audit, we always felt we had a reliable consultant on our side. Our audit and product questions were answered the same day.
* The system is the security cockpit and the security brain of our company - the right alerts, the right integration with our internal comms tools (Slack)
What do you dislike about the product?
Great to see more integrations are added on an ongoing basis.
What problems is the product solving and how is that benefiting you?
* The system is the security cockpit and the security brain of our company - the right alerts, the right integration with our internal comms tools (Slack)
* Helps us manage our audits with auditors
* Helps us manage our audits with auditors
Galactic level customer service
What do you like best about the product?
Drata encompasses a compliance audit, governance, and risk management solution that provides an easy-to-use setup. It's most helpful in reducing time inefficiencies. In the first month alone, we saved 50% of our time as it consolidated all our controls and monitoring into one place. Their CSM, Laci, is 2000% of amazing and I wish all other CSM contacts are like her. She is attentive, listens and takes our feedback into actionable items. Their customer service is amazing.
What do you dislike about the product?
Drata is still a new product in the market that is great for smaller companies. I believe, within a few months, they can service, enterprise customers in a mature manner, when they faithfully release their latest product updates related to (1) proper/deeper evidence classification, (2) access segregation and real-time viewing for auditors, (3) and allowing editing of compliance monitoring tools. It lacks deep customization into compliance audits. They are ahead of other GRC competitors, but some updates still need to be released. However, the shining light is their amazing customer success team who takes customer pain points and accomplishes fixes in accomplishable iterations. This is a key differentiator when purchasing a compliance GRC tool. The product in effect requires updates. Other GRCs....may fail by not innovating to continue servicing the customer.
What problems is the product solving and how is that benefiting you?
Tim inefficiencies, controls consolidation, governance and privacy.
Once you get started they make the process a cakewalk
What do you like best about the product?
The software is intuitive and the support is outstanding
What do you dislike about the product?
It's a an extremely powerful tool with a great responsive team. I still have to find what I dislike
What problems is the product solving and how is that benefiting you?
Soc 2 compliance and making the process smooth. Ensures we are compliant and gives us relevant notifications to take action
Compliance & Privacy Manager
What do you like best about the product?
The tool, by far, is more advanced than some other similar tools in the industry. But most importantly I love the account management part and having a contact to reach out to for support. Laci is absolutelty an amazing partner to work with.
What do you dislike about the product?
A few features like notification to the tool owner when evidence is uploaded so that it can be reviewed/ approved to meet control requirements.
What problems is the product solving and how is that benefiting you?
Right now, Drata is helping Cypress get ready for SOC 2 Type 2, so its extremely helpful to proactively manage evidence ahead of observation period. Ultimately Drata will help us measure compliance success in the long term.
The fastest way to a SOC2 compliance operation.
What do you like best about the product?
Drata has automated our compliance monitoring. It makes it easy to review all user compliance.
What do you dislike about the product?
That we didn't learn about Drata sooner!
What problems is the product solving and how is that benefiting you?
Compliance automation, user monitoring, policy automations, and much more.
Great experience and guidance with our compliance audit
What do you like best about the product?
Ali! Our assigned rep was always knowledgeable about our questions or hangups. Ali was also very flexible with our consultations, from more frequent when we need to less often when we had less time. Very important.
What do you dislike about the product?
DRATA's dislike can come from being the messager: we were out of compliance!
What problems is the product solving and how is that benefiting you?
Compliance allows larger companies to trust our network, opening doors for new business and partnerships.
Best security compliance platform!
What do you like best about the product?
Drata is a very useful security compliance tool. We just got the SOC 2 compliance through Drata very smoothly. A few things I really liked Drata:
- The dedicated customer success is a huge help. We were very anxious about the workload at the very beginning but the customer success made it much easier for us. They had a weekly meeting with us and track our progress. Whenever I had questions, Greta was very responsive.
- The policy templates are very very useful. It saves us lots of time.
- The upload document feature is one of my favorite features. It makes communication between us and the auditor much easier.
- The Get started and a step-by-step guide is very useful.
Overall, Drata is the best security compliance tool and it made our SOC 2 compliance process very smooth. We're very happy with it.
- The dedicated customer success is a huge help. We were very anxious about the workload at the very beginning but the customer success made it much easier for us. They had a weekly meeting with us and track our progress. Whenever I had questions, Greta was very responsive.
- The policy templates are very very useful. It saves us lots of time.
- The upload document feature is one of my favorite features. It makes communication between us and the auditor much easier.
- The Get started and a step-by-step guide is very useful.
Overall, Drata is the best security compliance tool and it made our SOC 2 compliance process very smooth. We're very happy with it.
What do you dislike about the product?
Not much dislike but more on feature requests:
- I hope the policy template can have more explanation for those placeholders, or even just provide some examples.
- Many control and test we had to work with the auditor directly. Hope Drata can provide more examples for those controls.
- Hope the Drata agent software can have functionalities so that we don't need to purchase and install other softwares on our employee's laptops.
- I hope the policy template can have more explanation for those placeholders, or even just provide some examples.
- Many control and test we had to work with the auditor directly. Hope Drata can provide more examples for those controls.
- Hope the Drata agent software can have functionalities so that we don't need to purchase and install other softwares on our employee's laptops.
What problems is the product solving and how is that benefiting you?
When we decided to go through SOC 2 compliance, we were very new to SOC 2 and have very limited knowledge about it. Drata definitely made the whole process much easier. It's a good experience for me to learn both how to use Drata and the whole SOC 2 compliance process.
Easy to use compliance software
What do you like best about the product?
Easy to use. Timely responses. Helps you stay on track.
What do you dislike about the product?
Support could be active more hours of the work day.
What problems is the product solving and how is that benefiting you?
Pursuing our SOC2 in a streamlined fashion saving us time and energy.
Stellar experience
What do you like best about the product?
The product was easy to work with. In addition, Drata's customer support team (Ali) greatly supported us in achieving our SOC2.
What do you dislike about the product?
There were minor issues in the product / service.
What problems is the product solving and how is that benefiting you?
Helped us get to SOC2 and improve business processes while doing that.
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