I have been deploying all the services to Australia and USA. These are for customer compliance on HIPAA, ISO 27001, SOC 2, and similar standards.
External reviews
1,074 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Terrific Service from Terrious
What do you like best about the product?
Their support team - in particular Terrious. He really went the extra mile in provider support for a request which wasn't the most straightforward.
What do you dislike about the product?
Can be complex to work with till one figures out how to use it.
What problems is the product solving and how is that benefiting you?
Provides 1 place which takes care of all our compliance needs.
Drata Simplification
What do you like best about the product?
Simplified the process of getting our SOC2 cert. As a smaller team, it enabled us to save time and keep our process streamlined and organized so we could attend to other matters instead of having a full time compliance employee.
Customer support has always been very friendly and prompt. Can honestly say that I feel that I wont have to wait when I engage them for help.
Customer support has always been very friendly and prompt. Can honestly say that I feel that I wont have to wait when I engage them for help.
What do you dislike about the product?
The agent that gets installed on the computer sometimes has issues reporting the correct details. Maybe a version change or maybe bugs.. But when it happens, we have to focus our attention on figuring out why someone in our company is reporting "out of compliance".
What problems is the product solving and how is that benefiting you?
Organizing our Policies for SOC2 and keeping track of all of our employee's, entities such as servers and cloud compontents. Doing this automatically saves a log of time.
Drata is an effective, helpful solution to assist with the SOC2 process
What do you like best about the product?
Drata breaks SOC2 tasks down into discrete chunks, which makes it much more approachable (especially as someone who doesn't have a background in Governance/Compliance).
Drata's support is great, with knowledgeable agents available to answer questions on-demand, and an extensive knowledge base of helpful support articles.
Drata is always upgrading its features and functionality.
Drata's support is great, with knowledgeable agents available to answer questions on-demand, and an extensive knowledge base of helpful support articles.
Drata is always upgrading its features and functionality.
What do you dislike about the product?
Communication and task management functionality within the app (for discussing with teammates) could be better. Some controls are not well explained.
What problems is the product solving and how is that benefiting you?
Drata has been instrumental in guiding my company through the SOC2 process.
It's a complicated system to use, but it still saves me time
What do you like best about the product?
Lots of information, most of it useful. I can do everything I need to from the UI. Great support. Very useful to have it plug in to our environments to automatically assess compliance.
What do you dislike about the product?
It's somewhat obtuse in the way it presents information. There are a LOT of different angles from which you can view compliance, and it has a specific way of presenting things that doesn't always align with our view of the world. Having said that, it's still a good labour saving device.
What problems is the product solving and how is that benefiting you?
It's a force multiplier when it comes to compliance resourcing. 1 FTE can manage the work of an entire team.
Drata Recommendation As Our Risk and Compliance Tool
What do you like best about the product?
It just makes our Risk and Complaince journey smooth and seamless. Ease of integration also with the staff. Lastly, the customer support is top notch.
What do you dislike about the product?
Honestly, nothing, just few observations around how some features can be added to it, but overall, it does what I expect it to do.
What problems is the product solving and how is that benefiting you?
Helping with the burden of compliance.
Solid compliance platform
What do you like best about the product?
The support is responsive and very helpful.
What do you dislike about the product?
The UI can be a little overwhelming and there's a bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Before Drata, our evidence collection was manual and time-consuming. Drata integrates directly with many of our key systems and offers a centralized place to upload and update evidence. They also provide a network of inexpensive but good auditors.
Offers APIs for every clause so that it can integrate into various platforms
What is our primary use case?
How has it helped my organization?
Drata provides compliance management, including customer compliance on HIPAA, ISO 27001, and other standards. The platform allows for documentation and uploads of records, which can be reviewed by qualified security assessors. This helps in seamless audit preparations.
What is most valuable?
Drata offers APIs for every clause so that it can integrate into various platforms. It has real-time features and dashboards and allows for automation. The support is excellent, with rapid response within an hour. The platform is described as very rich, offering a comprehensive array of features.
What needs improvement?
The existing features of Drata are already extensive and costly to integrate. It requires a certain level of development understanding from companies. Improvements could be in the area of reducing costs and making integrations more accessible.
For how long have I used the solution?
Drata services have been deployed to Australia and the USA.
What do I think about the stability of the solution?
Drata has a good speed and is described as a fast solution.
How are customer service and support?
Customer service is excellent, with responses typically received within an hour. The support system, including TalkShare, is available and highly efficient.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used several solutions before. Every company uses different software; not everyone goes for the highest qualified security systems available.
What was our ROI?
It doesn't provide monitoring benefits or savings directly as it's an assessment platform, yet it offers comprehensive compliance features.
What's my experience with pricing, setup cost, and licensing?
Drata is very expensive with each API incurring a cost. It is described as a costly tool. Rarely do people choose the most qualified security assessment tools due to cost considerations.
Which other solutions did I evaluate?
ServiceNow is cheaper, around $25,000 per company compared to Drata. Other tools evaluated include Avaya and various VMware products.
What other advice do I have?
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Support Experience
What do you like best about the product?
The tracking of evidence and policy renewals
What do you dislike about the product?
The pricing is too expensive and each piece costs extra
What problems is the product solving and how is that benefiting you?
compliance timing
Excellent Service and easy to use platform
What do you like best about the product?
I love the organization of having everything in one place. I also love the new beta security questionnaire tool
What do you dislike about the product?
The policy editor is a bit simple and could use more formatting features.
What problems is the product solving and how is that benefiting you?
It is allowing us to be proactive about our security posture and see what we need to focus on in a priority fashion.
Fast support
What do you like best about the product?
Fast support: we raised a request for help and were answered with a solution within the day.
What do you dislike about the product?
Page load and login speeds could be improved.
What problems is the product solving and how is that benefiting you?
ISO and SOC2 compliance.
showing 31 - 40