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Excellent Customer Support
What do you like best about the product?
Drata's customer support & how it can help customers have a better picture of their compliance
What do you dislike about the product?
At the moment, nothing. Their customer support is top notch.
What problems is the product solving and how is that benefiting you?
It is allowing me to manage my customer's Drata instances and help them achieve compliance.
Smooth Setup, Essential for Compliance
What do you like best about the product?
I appreciate Drata’s setup process, which was quick and clear, with any issues resolved swiftly. I find the integration features particularly beneficial, as it automates many compliance checks. The compliance advisors chatbot is also a great help, providing quick answers when I have questions.
What do you dislike about the product?
Initially, I found it challenging to fully understand how the control framework and evidences were connected, which was confusing. Additionally, there seems to be inconsistency with the compliance adviser's chatbot responses. Sometimes it answers 'yes' to a question, and other times it says 'no' to the same question, which shakes my confidence in its reliability. I would like this function to be updated regularly to ensure it meets my needs accurately.
What problems is the product solving and how is that benefiting you?
Drata helps us understand compliance requirements and makes information upload easy, proving our legitimacy to clients and ensuring data security.
Beginning your Compliance journey
What do you like best about the product?
Drata gives you a great way to begin a Compliance journey if you don't have people to guide you.
What do you dislike about the product?
Not much, would be nice to see a Wizer integration.
What problems is the product solving and how is that benefiting you?
It pulls data from all sorts of sources and gives you a central view/alerting structure.
Drata makes SOC2 easy
What do you like best about the product?
Our auditor is able to collect evidence directly from Drata and can also create new evidence requests within the platform. This workflow is a significant improvement over my previous experiences, where auditors and I had to use a shared ticketing system and all evidence had to be uploaded manually.
What do you dislike about the product?
The configuration options for monitors could be more detailed. For instance, I would like the ability to include or exclude specific resources from my AWS scans using regex, but currently, there is no way to achieve this.
What problems is the product solving and how is that benefiting you?
Streamlining our audit process
Great
What do you like best about the product?
Rachel responded quickly to my ticket and helped me resolve my login issue.
What do you dislike about the product?
Everything is great. I have no issues with Drata.
What problems is the product solving and how is that benefiting you?
Login issue with my account.
Powerful compliance automation, but support can be slow
What do you like best about the product?
Drata makes it much easier to stay on top of compliance tasks that would otherwise take countless hours. The integrations with cloud services and tools pull in evidence automatically, which saves time and reduces manual work. The dashboards and automated workflows give great visibility into what’s on track and what needs attention. Overall, it’s a strong system that helps streamline compliance.
What do you dislike about the product?
While the system is powerful, some areas can be confusing to navigate at first, and documentation isn’t always clear enough to answer every question. When reaching out to support, the response time can feel too long, which slows down momentum when you’re trying to resolve an issue quickly. Faster turnaround on support and more intuitive guidance in the platform would make the experience even better.
What problems is the product solving and how is that benefiting you?
Drata helps us automate and simplify the compliance process, especially for SOC 2. Instead of chasing screenshots, spreadsheets, and reminders, we can rely on integrations to continuously collect the right evidence from our systems. This saves a huge amount of time for our team, reduces the risk of missing something important, and gives us confidence when preparing for audits. It also makes it easier to show partners and customers that we take security and compliance seriously, which builds trust.
Good experience so far but we are only just starting out.
What do you like best about the product?
Easy to implement connections, integrations and configuration.
Support chat seem very helpful and has resolved any issues very quickly so far.
Support chat seem very helpful and has resolved any issues very quickly so far.
What do you dislike about the product?
I have not found anything yet I really dislike about Drata.
What problems is the product solving and how is that benefiting you?
Simplifying the compliance process and reducing the resource demands across the business for multiple compliance requirements.
The value proposition is immediate
What do you like best about the product?
I use Drata daily in my workflow and coming from legacy GRC platforms, the vision of multi-framework compliance testing is a no-brainer. I cannot count how many times I've said and heard phrases such as "minimize overlap" and "let's not retread ground" throughout my career. Drata is the first platform that's actually made me feel like these were more than platitudes, and more importantly, actually easy to implement! Drata's feature set is lean and targeted. There is no bloat and it cuts straight to the point.
Drata's integrations streamline and reduce tens of hours of manual evidence collection. When we encounter applications without pre-programmed integration, our support from Drata has been timely and knowledgeable in helping us navigate our options. I think it's valuable to hire former auditors who know the inside as guidance setters.
Drata's integrations streamline and reduce tens of hours of manual evidence collection. When we encounter applications without pre-programmed integration, our support from Drata has been timely and knowledgeable in helping us navigate our options. I think it's valuable to hire former auditors who know the inside as guidance setters.
What do you dislike about the product?
Drada's default policy guidance seems to lean towards more is better. As a former auditor myself, I know that auditors can only judge you based on what you give them so I feel like Drata's approach of covering all corners is not the right strategy when dealing with external auditors.
What problems is the product solving and how is that benefiting you?
Automating PCI-DSS and (eventually) our SOC2 program compliance.
Great Assistance
What do you like best about the product?
I love the automation of it all and how i can access several different frameworks that are already mapped to controls my environment is already following.
The assistance i received was not only quick but the 2 that i dealt with were very knowledgeable which made the process easy.
The assistance i received was not only quick but the 2 that i dealt with were very knowledgeable which made the process easy.
What do you dislike about the product?
Some end user stuff with how to access certain things. There are some things i would change just to make it easier for me as the end user to do my tasks when im using the tool.
What problems is the product solving and how is that benefiting you?
Mapping and understanding the controls correctly.
A weight off our mind
What do you like best about the product?
As a small engineering team we needed a compliance solution that gave us confidence in what we were doing, pointers for what to do next, and help at every stage with documentation. Drata reached that benchmark and surpassed it.
The customer support experience was particularly excellent. Sending in a ticket by email and seeing it immediately update in application and get resolved almost immediately felt like a premium, bespoke service on top of the already excellent automation of the Drata platform. An inspiration for us as a great relief to feel so supported.
The customer support experience was particularly excellent. Sending in a ticket by email and seeing it immediately update in application and get resolved almost immediately felt like a premium, bespoke service on top of the already excellent automation of the Drata platform. An inspiration for us as a great relief to feel so supported.
What do you dislike about the product?
Pushing guidance into an initial onboarding isn't ideal for us. We want to get some tasks done immediately, and then come back to explore the other things later. In some cases we were a little puzzled when exploring e.g., the risk assessments page as to how to proceed.
What problems is the product solving and how is that benefiting you?
Helping us complete HIPAA compliance as a small team and automating the monitoring of compliance going forwards.
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