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Happy as it is
What do you like best about the product?
The ease of use of this software and the intuitive, nice GUI
What do you dislike about the product?
Missing Google+ integration in the publishing tool
What problems is the product solving and how is that benefiting you?
Listening and engaging with existing customers, potential customers and our reseller worldwide
Recommendations to others considering the product:
I can fully recommend the use of CX Social (formally known as Engagor). It helps to understand the metrics you get out of the monitoring and shows you how effectively your social media activities are.
Made managing social media so much easier!
What do you like best about the product?
I like that it brings all the social media accounts in one place, makes managing my accounts so much easier, and i never miss any mention.
What do you dislike about the product?
My main dislike is the fact that we cant schedule instagram posts.
What problems is the product solving and how is that benefiting you?
Managing multiple accounts, and being able to get reports easily
CX social web service
What do you like best about the product?
The insights helped us change a lot of internal processes in the organization. It's definitely an effective tool .
What do you dislike about the product?
None. It's in a phase of development now
What problems is the product solving and how is that benefiting you?
Choice of content is monitored based on engagement. We can monitors consumer behavior in details if required.
Well developed tool for Social media
What do you like best about the product?
CX Social is very advanced and well developed tool for social media. It’s packed with many great features and provides detailed analytics to know about your brand in market with more than 300+ widgets in reporting
Some features like Automation, Smart tags, sentiments based on AI allows you to study customer as well as your team members who are replying to your customers.
In addition to it, one of my favorite and recent updates were branded look and feel of overall system!
Some features like Automation, Smart tags, sentiments based on AI allows you to study customer as well as your team members who are replying to your customers.
In addition to it, one of my favorite and recent updates were branded look and feel of overall system!
What do you dislike about the product?
There are so many reporting widgets that sometimes I get confused with reports. Apart from short description available on every widget, it would be nice there is detailed explanation link which can show best examples as well.
Also, apart from Note widget for segregating other widgets in dashboard, it would be nice there are more customizable widgets.
Also, apart from Note widget for segregating other widgets in dashboard, it would be nice there are more customizable widgets.
What problems is the product solving and how is that benefiting you?
Sentiment analysis, Agent behavior, Agent time management per reply, ease of convenience to reply to the customers using canned responses, automated reports on different sections, automated smart tags to understand and filter mentions, branded look and feel of overall system.
Recommendations to others considering the product:
CX Social is well developed social media tool. It has number of unique and detailed features.
Consultant online customer care
What do you like best about the product?
Advanced insights and the filtering on details
What do you dislike about the product?
I'm missing the Asian social resources like weibo and qw
What problems is the product solving and how is that benefiting you?
Actionable insights about peers, influencers and brands
Solid But Needs To Keep Up With Twitter
What do you like best about the product?
Tags, Custom Folders, Analytics, Customer Service Opportunities
What do you dislike about the product?
Client does not keep up with Twitter API changes fast enough.
What problems is the product solving and how is that benefiting you?
Fast social media replies with customers, social data analytics, one-on-one support
Engagor experience
What do you like best about the product?
The interface for engage with our clients
What do you dislike about the product?
The absence of platform updates since the purchase by Clarabridge
What problems is the product solving and how is that benefiting you?
Currently we work managing 24/7 social networks of our clients giving a complete customer service
Recommendations to others considering the product:
Since the purchase of the software there are no updates and improvements in the software, the feeling is that in a short time will be overcome by its competitors
Social Care Management
What do you like best about the product?
CX Social makes your life much easier when you have multiple channels to moderate and manage. It's easy track historical data and insights that helps in providing accurate numbers and reports to our clients.
What do you dislike about the product?
Since we provide 24/7 service it's annoying seeing some delayed notifications every now and then.
What problems is the product solving and how is that benefiting you?
Online Social Media, customer service, listening reports and community management.
CX Social for Social Media Management
What do you like best about the product?
CX Social is ececrlkent for monitoring sentiment across a high level of incoming messages from muliptople pages across different social platforms.
What do you dislike about the product?
If trying to respond to all messages and the incoming is high, it can be slow retrieving all incoming messages.
What problems is the product solving and how is that benefiting you?
CX social allows you to monitor user engagement across different social platforms for a large number of profiles. Furthermore, it incorporates some really useful social listening benefits, essential for knowing what people say about your brand.
Recommendations to others considering the product:
Take advantage of the social listening features.
A platform made for listening
What do you like best about the product?
Inbox functionality, tagging options - contact tags and mention tags plus automated tagging
What do you dislike about the product?
Having to remember to track a stream before getting insights and otherwise not having the data retrospectively
What problems is the product solving and how is that benefiting you?
Being able to Surprise & Delight by proactively monitoring mentions of our business. We’re also able to track response time & see user reports to drive our customer care agents to improve themselves + know what to train them on. We’re able to monitor all social platforms in one tool which saves time.
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