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A complex tool with a good support service
What do you like best about the product?
I really like that you can chat and instantly ask your questions to one of the CX Social employees
What do you dislike about the product?
I'm not a 100% convinced about the reporting possibilities in the tool. They work a lot with 'workarounds'. F.e. when you want figures for inside and outside business hours.
Also when customers add a comment to a comment on facebook, it is difficult to see in the tool and sometimes you get double answers on the same question because of this.
Also when customers add a comment to a comment on facebook, it is difficult to see in the tool and sometimes you get double answers on the same question because of this.
What problems is the product solving and how is that benefiting you?
The benefits are that I am convinced that you can do a lot with the tool, but it is a complex tool to work with if you don't use it regularly.
Very good platform
What do you like best about the product?
All the Social Media comments come through in only one platform
What do you dislike about the product?
loosing the thread control: all the comments separate and are not grouped by thread.
What problems is the product solving and how is that benefiting you?
Tracking any action from the community managers
Recommendations to others considering the product:
Very good platform for monitor all the Social Media comments.
best experience
What do you like best about the product?
the inbox gives me the best experience in the community side and the setting it's very effective
What do you dislike about the product?
there is some report missing in Twitter, Instagram, and youtube... I hope if I want to submit with CX to find all my report in one place to analyze more and more.
What problems is the product solving and how is that benefiting you?
Certainly! the community
Thanks
What do you like best about the product?
how fast they update their product and their online support
What do you dislike about the product?
when its down , i know they always come back fast but still its repeated a lot on the last period
What problems is the product solving and how is that benefiting you?
its the only tool that we depend on for the moderation
Amazing social workflow tool
What do you like best about the product?
How customisable the workflow tool is - I love how easy it is to search for options and how in-depth the search strings can be.
What do you dislike about the product?
It's not as easy to filter out our own mentions. The insights and performance tabs, despite having the same filters, sometime's deliver different results
What problems is the product solving and how is that benefiting you?
Being able to respond within a low SLA and improving our customer jounrey and therefore experience!
CX Review
What do you like best about the product?
I love the fact that I am able to reach out using the chat function anytime I have a question.
What do you dislike about the product?
There have been times were common functionalities aren't available with the system
What problems is the product solving and how is that benefiting you?
Being more productive on social. The folders have allowed us to triage our customer issues to get to the most important issues first.
Great for complex global companies!
What do you like best about the product?
I love CX Social's ability to collaborate among internal teams, agencies, and approvers who may live across the globe.
What do you dislike about the product?
I think that new features, the roadmap, and client suggestions could be more transparent.
What problems is the product solving and how is that benefiting you?
Bridging the gap between social media and social care, more robust reporting, and ease of use across large global teams.
Very good but some stiffness
What do you like best about the product?
The visibility is great and it's very easy to see what's happening with our clients.
What do you dislike about the product?
the application could reload automatically and more smoothly, sometimes a message arrives and if I don't refresh, the client may remain without responses for several minutes
What problems is the product solving and how is that benefiting you?
CX allows us to be more responsive and more present on social media.
very impressive and useful for reporting and tracking customers behavior and feedback
What do you like best about the product?
- The segmentation analysis and reporting
- the sentimental analysis reports
- the tags
- the auto reply and scheduled publishing
- the sentimental analysis reports
- the tags
- the auto reply and scheduled publishing
What do you dislike about the product?
- unable to integrate with the web portal
- sometimes there's a delay appearing the mentions or the msgs
- sometimes there's a delay appearing the mentions or the msgs
What problems is the product solving and how is that benefiting you?
- Fast response to mentions
- Competitors overviews and reports
- listening tool all over the digital platforms
- Social listening, rapid social media engagement, and social media analytic
- Competitors overviews and reports
- listening tool all over the digital platforms
- Social listening, rapid social media engagement, and social media analytic
Jack of all trades - the CX Social platform
What do you like best about the product?
The comprehensive and extensive analytics module, as well as the intuitive user interface. They make our social media team's work easier. The chat-based support is great and fast as well, my longest waiting time was about 40 seconds.
What do you dislike about the product?
Even though they have a fine idea-sharing site, certain functionalities are missing - Facebook Group support for example. I'm positive they will develop these as soon as they can.
What problems is the product solving and how is that benefiting you?
Without CX Social, we couldn't upscale our social media activities - replying to users, gathering feedback etc. The most important benefit is that with this tool, we could create a customer service channel with probably the best user experience.
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