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Wonderful tool highly recommend for community management
What do you like best about the product?
insights, performance, highly responsive,
What do you dislike about the product?
complicated tool, once getting use to you enjoy
What problems is the product solving and how is that benefiting you?
managing all our accounts with CX Social
A hassle free management for Customer Assistance
What do you like best about the product?
I like how you are able to group conversations together in a separate folder and able to bulk close the messages.
What do you dislike about the product?
I dislike being unable to attached pictures through engagor.
What problems is the product solving and how is that benefiting you?
Slow response rate: Faster management for customer inquiries and view
Unattended Messages from other social media accounts: being able to view all the social accounts in one go
Unattended Messages from other social media accounts: being able to view all the social accounts in one go
Recommendations to others considering the product:
You won't regret using this application. It has great support if you have inquiries or issues
Easy and all in one application
What do you like best about the product?
easy access to all our social media accounts
What do you dislike about the product?
I guess all systems breakdown - when this does, we have to work directly on each and every social media website - this takes longer and this makes it difficult to track who and whether a post has been attended to.
What problems is the product solving and how is that benefiting you?
monitoring how our passengers are responding to our services.
Recommendations to others considering the product:
I prefer using it
Customer Service Social Media.
What do you like best about the product?
Accuracy, flexibility, customer service.
What do you dislike about the product?
Most of it related to Facebook API issues.
What problems is the product solving and how is that benefiting you?
Real time immediate interactive platform.
Amazing
What do you like best about the product?
Friendly application, easy to use, accessible
What do you dislike about the product?
nothing besides the sudden down times we face
What problems is the product solving and how is that benefiting you?
unhappy customers, finding them and working on changing them to satisfied custoomers
Recommendations to others considering the product:
Use your free time to discover it
Like what we see so far.
What do you like best about the product?
The look of the Dashboards. Options for downloading to Excel. That works well
What do you dislike about the product?
Understanding how the metrics work. Some aspects of creating new dashboards are not as user friendly as I would like.
What problems is the product solving and how is that benefiting you?
Responding to questions from Marketing on what is happening in the world of Social Media regarding new product introductions.
Recommendations to others considering the product:
It really depends on your needs, but use your help on CX Social and they will be there to direct you.
Integration at Its Best
What do you like best about the product?
The tool is great for agencies that offer their clients the full social media service - from community management, listening, and analytics. The smart tags, automation and the high variety of widgets allow us to efficiently tackle community management, as well as, come back to the client with a depth of insights about how their consumers talk to them both on and off their owned social channels.
What do you dislike about the product?
Bugs every now and then, but nothing so serious that a live chat with the customer service reps can;t fix in a jiffy.
What problems is the product solving and how is that benefiting you?
Social Listening & the analytics that come up with. I can go to my client and tell them that 70% of this month's online of consumers talk about product X. 64% of community received are about pricing.
Recommendations to others considering the product:
Best for agencies that offer their client strategy, community management, and analytics as the tool is just best when you access all points.
An easy to use, complete tool to manage and monitor social media channels
What do you like best about the product?
CX Social is a user friendly platform for planning posts, monitoring channels and following up conversations.
What do you dislike about the product?
It's not possible to post videos. When posting links, there are often issues with changing the preview.
What problems is the product solving and how is that benefiting you?
Conversation management (extra communication channel), brand monitoring, spreading information.
Great in some areas, lacking in others
What do you like best about the product?
i love being able to monitor every conversation about our organization across the entire internet
What do you dislike about the product?
I feel that the scheduling tool is lacking. i know this is due to API limitations but i find myself scheduling content natively instead of within the tool. Also, i wish the analytics part was more robust. when we want to find the effectiveness of a campaign reach etc, we often are only able to see number of mentions for example which isnt very insightful
What problems is the product solving and how is that benefiting you?
We have fully integrated customer care into the tool connecting customers to support from customer care teams. Also, we have integrated area marketing teams to support guests mentions with local knowledge and language expertise
Recommendations to others considering the product:
Yes
Great tool for social customer care
What do you like best about the product?
I like CX Social for handling mentions to handle mentions flows,within a team, coming from multiple platforms at one place.
What do you dislike about the product?
The tool doesn't cover all our analytics needs and publishing features are weak (but I assume that social networks are more complex than ever).
App stores review ... :(
App stores review ... :(
What problems is the product solving and how is that benefiting you?
We are working with an easy escalation process (color tags depending on the mention is neutral/negative or positive) that CX Social enables us to manage through a rich amount of features.
Key benefit = centralization of human and information flows. Not yet a 360° logistic tool but not to far.
Key benefit = centralization of human and information flows. Not yet a 360° logistic tool but not to far.
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