Qualtrics
Qualtrics LLCReviews from AWS customer
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Excellent Social Media Management Tool
What do you like best about the product?
The ability to see feeds of all our social media accounts makes replying on a larger scale so much easier. Their customer service team is fantastic, any queries we have had have been answered very quickly and efficiently. CX Social also provides a smart filter which will mark up 'negative' comments so that you know which need addressing (if you do not address all comments). The reporting tool is extremely useful, too.
What do you dislike about the product?
One thing we have noticed is that CX Social starts to struggle when a high number of messages are incoming from multiple sources/platforms.
What problems is the product solving and how is that benefiting you?
Instead of having to login via multiple accounts and on multiple platforms (e.g. desktop, tablet) we have the ability to access these all in the same place. It has definitely posted a positive impact with our business as it saves so much time, while having all the professional features that you would require. Having the access to a reporting tool within the platform makes it so much easier to gather the data as we do not have to do this manually anymore. A lot of reporting tools we have used in other areas of business produce un-actionable, automated looking reports but CX Social provides the complete opposite of that.
Mr.
What do you like best about the product?
Q/A part, Artifical Intelligance , ways to Influence fllowers
What do you dislike about the product?
Long discussions about easy topics, NLP
What problems is the product solving and how is that benefiting you?
Facebook community management. Many menu tools & shotcuts that I didnt use before will com in handy
Recommendations to others considering the product:
We fully recommend!
making social simple via CX social
What do you like best about the product?
Simplicity of the tool, very easy to use. Great detail on team performance and management.
What do you dislike about the product?
slowness issues on occasions however these have reduced.
What problems is the product solving and how is that benefiting you?
It really has helped with the volumes we manage, the insight that we get from reporting is vital in understanding what customers are talking to us about.
easy to use
What do you like best about the product?
it is easy to use and report the interactions per user
What do you dislike about the product?
I wish if it is doable to have a space to insert an assessment form for the users
What problems is the product solving and how is that benefiting you?
NA
Decent product for conversation
What do you like best about the product?
Conversation Management, several inboxes and a go for inbox zero approach.
What do you dislike about the product?
Publishing of posts to other channels is sometimes impossible (Format-wise)
What problems is the product solving and how is that benefiting you?
We use it for Monitoring, conversation, analytics (and slightly for publishing)
Recommendations to others considering the product:
Analytics can be improved as if you don't know what you're looking for you can get a different result on 10 different ways. With multiple users using a platform this can cause misinterpreted data.
Very Good Social Management Platform with Great Customer Service but Unfortunate Long Load Times
What do you like best about the product?
The customer service is superb. No matter when I asked or how obscure the question they would reply promptly and work through the issue with me until it was resolved or evident they would need to raise the issue internally. For any issues that weren't directly solved during a help chat, they would always let me know once it had been resolved.
What do you dislike about the product?
The load times for certain views can be quite long up to 10 mins for particularly large data requests and if you try a large enough date range it fails to get the data but this can be worked around by simply using smaller timeframes or smaller groups of accounts and then combining the data yourself and this is made simple with there excellent data export options allowing me to get the data in whatever form I need.
What problems is the product solving and how is that benefiting you?
It allows us to monitor well over 300 social media accounts from a single window, the level of service we provide would simply not be possible without it or a similar program. But it goes above being just a necessity and provides excellent reporting tools making my job much simpler.
Recommendations to others considering the product:
If you are managing only a few accounts, you probably don't need it but for those managing several hundred accounts it's a lifesaver.
A all-in tool perfect to manage your social media interaction
What do you like best about the product?
The user experience of CX social is probably its best asset. You can create your own dashboard in less than 10 minutes and get an ideal template for your reportings
What do you dislike about the product?
Some data are impossible to export in pdf. For example the whole sent of the managed messages
What problems is the product solving and how is that benefiting you?
We are monitoring the social interactions around a big player of the mobile payment in Belgium. This is very complementary with the traditional offline press review.
Recommendations to others considering the product:
Think about your final reporting before you begin the set up of the dashboard
Easygoing
What do you like best about the product?
When you're working with several platforms online it's easy to be organized.
What do you dislike about the product?
The analytics change from time to time.
What problems is the product solving and how is that benefiting you?
Direct messages to complains.
Review of CX Social
What do you like best about the product?
I like the support offered with CX Social. Noone seems to offer the live chat service like it! The team a quick to pick up queries and its not very often they cant resolve the issue within the live chat. It's also the same team so you start to recognise who you're talking to!
What do you dislike about the product?
I dislike that it cant pull our forum posts in so we can work all our channels in place. It is frustrating that other social media platforms are able to do this so well and yet CS Social still cant even after asked for 18 months.
What problems is the product solving and how is that benefiting you?
Everything is in one place and it allows us to tag and track trends etc. It also makes it much much easier to be able to present the information to people outside of the social world as it knows what numbers and stats people around the business would like the see. It's easy to pull together presentations using just CX Social where as in the pas we have had to use multiple platforms.
Recommendations to others considering the product:
I'd reccomend others to look at forum platforms (if any) that work with CX Social.
It's an Awesome App
What do you like best about the product?
The resolve of the conversations. and fast interactions
What do you dislike about the product?
the laggy interface. and slow loading times as well as long hours of inactivity
What problems is the product solving and how is that benefiting you?
all interactions on instagram and Twitter.
Recommendations to others considering the product:
It will help for better engagement
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